The State of Ibrox Catering

Anybody ever been to a sports event in the states will see how terrible our matchday experience is compared to what it could be.

8 home games a season for an NFL team, yet the food and drink options are tremendous. Pre game entertainments around the stadium top notch as well. The entire day is an event.

Ours is get you to the stadium as late as possible and get you out as soon as possible. It's a terrible experience.
 
We're emerging from a financial holocaust (still not fully resolved) and some fans think kiosk grub is a priority. Unbelievable.
 
I had my 6 year old at the game yesterday for the first time. Saw the whole 'experience' from a totally different perspective, including the catering.

It's in the dark ages.
I'll be taking sweets and juice etc when I eventually take my kids.
 
We need to rethink it entirely. I'd look into offering food retailers the chance to rent the food bars. The club income comes from the rental income rather than sales
 
5☆ catering say 20 times a year for 90 minutes would be expensive- buy a pie and a juice or dont- simple. Also the limited range sameness works for most- think Greggs, KFC etc.
I will continue in the "don't" camp then, no problem. I draw the line @ 6 quid for tepid, tasteless juice and a rock hard pie. I don't want nor expect 5* catering, simply an edible snack and a decent drink.

Catering is a massive money spinner and income stream that the club chooses to ignore, so be it.

When they finally get their act together, provide edible, decent grub, contactless payments, less staff, 4x as many people buying food in the ground and ring up the huge profits they will see what an arse they make of some things.
 
Would love to see the catering improved at Ibrox. It is actually sad that we are behind other clubs in Scotland in this area.

Would it be out of the question to have different options - a subway, a kfc, a McDonalds/Burger King, Greggs or Aulds. In the main stand I think we have 4 serving points - I can't remember - so how about 1 serving point for each of the above.

There used to be a separate stall selling hotdogs.

I don't know if or how Rangers would make money out of the above though.

Yes I am a fat bastard before anyone asks.
 
We're emerging from a financial holocaust (still not fully resolved) and some fans think kiosk grub is a priority. Unbelievable.
It’s not a priority but it’s an important consideration. And when our club was in a much better financial position it was still rubbish.
 
maybe the catering is to be overhauled and we will maybe have charge of it as I'm sure that was in the fans forum information released the other day. there are to be changes in the club fan experience.

posters are stating their expectations and that getting it right puts money in our tills.

* on a side note you didn't say the catering wasnt owned by the club earlier and actually didn't get it in the earlier responses you made.
Are you trolling me now? I’ve had too many bans recently and won’t risk another, so I’m out.
 
Haven't read the thread to be honest, but the catering isn't good at all.

The way I see it is this, everything about the club has to be top notch. The team, the PR, the stadium, the atmosphere, the whole experience of going to (IMO) the best club in the world.

If we aspire to be the best, and we do, then everything about the club should reflect that. It all comes together to build the brand, enhance our reputation and keep the club at the very top of its game. "Simply the best' must be reflected in everything imho.
 
Late 90s every match I'd get a steak pie & soup before kick off. Didn't have to wait ages, it was tasty, reasonably priced and the staff knew what day of the fúcking week it was.

Murray ruined it for his own gain, like everything else he touched.
 
Would love to see the catering improved at Ibrox. It is actually sad that we are behind other clubs in Scotland in this area.

Would it be out of the question to have different options - a subway, a kfc, a McDonalds/Burger King, Greggs or Aulds. In the main stand I think we have 4 serving points - I can't remember - so how about 1 serving point for each of the above.

There used to be a separate stall selling hotdogs.

I don't know if or how Rangers would make money out of the above though.

Yes I am a fat bastard before anyone asks.
I don't think we have the kitchen space for multiple competing offers
 
Was actually wondering this recently. Surely you're allowed to take sweets in? Or is it the juice you mean that's not allowed?
If it is visible or in a bag you cannot take it in .Stewards search all bags at most stadia .At Ibrox it will definitively happen
 
I have often wondered about this .
Why not use a local bakers .Keep it simple .
Decent quality .
The basics and Employ local part time workers instead of inexperienced agency workers who do not give a hoot .
Rangers minded workers with an experienced management team training them .

As it stands the only winners on this contract are the Agency providing a crap service and sub standard products .

Think the problem with employing staff is getting and retaining staff who you can only guarantee work for 20 times a season and it is only a few hours at a time.
 
You really aren't getting it. The contract is in its final year a d there will be thousands more than already do, wanting to buy food at Ibrox. Yep, we get a payment but the whole idea of service is early 90's

90's food
Poor quality
Poor and slow service
Cash only
Poor range

Your missing the point massively. We are Rangers. We do things better. We are miles off in this area and its going to take decent investment too (not for Michelin star quality smart arse)
We need new food
Better quality
Faster service
Card readers (that's going to take a large bit of summer work as everything will need digitised).
Proper offers, up to date with the time.

I'm not quite understanding your pathetic sarcasm.


On another point for others, I'm not sure what the profit margin could be compared with how much elior pay per annum for our kiosks.

Best case example, we make say 40k profit per match.

40 say x 25 home matches

That's pretty massive but I'm not sure its be that high. Does anyone have knowledge of the fee paid to us?
Absolutely spot on. You saved me a lengthy type.
 
I can’t believe people are not grasping the poor grub is a lost revenue stream, we need every single revenue stream to be open to us to be maximised to its full potential and the food kiosks is miles away from that currently.
No mate, what most people aren't grasping is that Rangers don't control the matchday catering, until they do they won't be able to improve it.
 
Think the problem with employing staff is getting and retaining staff who you can only guarantee work for 20 times a season and it is only a few hours at a time.
That is why it has to be a franchise involving existing workers therefore guaranteeing them extra hours
 
Its simply rubbish. The choice of food is crap. Ever seen one of those ‘wraps of the month ‘. What even is in it ? When are we going to get a decent range of food, it’s been the same dross for as long as I can remember. You can’t even buy a water. I asked for a water And the girl gave me tepid water from the tap. Kids don’t want macaroni pies or mince pies.
I think they should start small and use maybe a couple of kiosks in each stand and experiment selling decent quality lunch food , including good sandwiches , different range of hot food etc and at the very least bottled water which of course should be poured into a cup by the staff because we will all throw the bottles on the pitch apparently !! GET THE CATERING SORTED RANGERS.

They're called wrap of the month because they make them up once a month and they sit in the fridge or in the stalls until that day comes around next month.
 
We're emerging from a financial holocaust (still not fully resolved) and some fans think kiosk grub is a priority. Unbelievable.
If only we sold decent food and helped our finances?
I don't get what your point is? You want us to understand the clubs finances could be better while slating fans who actually want to give over more money.
 
That is why it has to be a franchise involving existing workers therefore guaranteeing them extra hours

With the amount of staff required for a match day operation I can’t see any local business having that number of staff available to them as a wee overtime shift. There must be well over 100 staff working the kiosks on a match day who have it as a regular gig through Elior.
I know the lads who ran some of the stuff at Man City for a while and as far as I know they still do the outlets at Murryfield and are a Glasgow based business who specialise in events so there are options out there but pretty sure staffing would always be a gig thing.
 
Its simply rubbish. The choice of food is crap. Ever seen one of those ‘wraps of the month ‘. What even is in it ? When are we going to get a decent range of food, it’s been the same dross for as long as I can remember. You can’t even buy a water. I asked for a water And the girl gave me tepid water from the tap. Kids don’t want macaroni pies or mince pies.
I think they should start small and use maybe a couple of kiosks in each stand and experiment selling decent quality lunch food , including good sandwiches , different range of hot food etc and at the very least bottled water which of course should be poured into a cup by the staff because we will all throw the bottles on the pitch apparently !! GET THE CATERING SORTED RANGERS.
Its been rotten for about 20 years
 
If only we sold decent food and helped our finances?
I don't get what your point is? You want us to understand the clubs finances could be better while slating fans who actually want to give over more money.
If the kiosk grub could be easily improved while generating extra revenue, don't you think the board would have done it already?
As mentioned previously, there are contractual issues.
So we need to prioritise our funds on the team and stadium infrastructure, until we are completely out of the financial woods.
Then we can address the nice-to-haves like kiosk grub.
 
If the kiosk grub could be easily improved while generating extra revenue, don't you think the board would have done it already?
As mentioned previously, there are contractual issues.
So we need to prioritise our funds on the team and stadium infrastructure, until we are completely out of the financial woods.
Then we can address the nice-to-haves like kiosk grub.
Get the food in order, more people buy it, Rangers are in a stronger position come contract negotiation time.
I don't get why you're harping on about the team and stadium, that is expenditure.
The income from sales (i.e. food) is what pays for that.
If people aren't buying the food then what we can spend will be less.
If food sales are high, there is more money to spend elsewhere.
 
If the kiosk grub could be easily improved while generating extra revenue, don't you think the board would have done it already?
As mentioned previously, there are contractual issues.
So we need to prioritise our funds on the team and stadium infrastructure, until we are completely out of the financial woods.
Then we can address the nice-to-haves like kiosk grub.

It can be improved and it can generate more income for the club. As far as I know the current service providers contract is due to end soon so it is a case negotiating a new deal with them or another service provider. The club will agree the menu with said provider and the fee it gets from the provider whoever it may be. Kiosk grub is part of the revenue the club already make so it is not a nice to have it is an integral part of the match day revenue.
People should be aware however that the offerings will always be expensive and the better the quality the more expensive they will be.
Whatever the club do, I’m pretty sure there will be someone moaning about it as it’s either too expensive, or doesn’t have a wide enough variety.
 
I have often wondered about this .
Why not use a local bakers .Keep it simple .
Decent quality .
The basics and Employ local part time workers instead of inexperienced agency workers who do not give a hoot .
Rangers minded workers with an experienced management team training them .

As it stands the only winners on this contract are the Agency providing a crap service and sub standard products .
Most organisations outsource these days, keeps the costs ( of liability) down
 
Went to the man city game last week against wolves and the qulaity of the food was excellent, got a foot long hotdog and chips for £6 and my mate got a steak pie, proper chunky bits of meat inside it. The last pie I got at Ibrox went in the bin as it was rank.
 
I am a caterer and said it so many times I would love the chance to revamp the catering. Pisses me off so much to see it in such a state
 
Very rarely do I eat anything at Ibrox generally if we’re down in time we go to McDonalds. Each of us (5) spend about £5.75 on the odd time traffic kills our time you get a pie and a drink both of highly questionable quality and I’m pretty sure it’s £6.00.
I can get a healthy meal at McDonalds salad rather than chips and no bread and a fairly decent coffee. So Rangers would need to offer decent quality at those sort of prices with various options the fact is they don’t so it’s a lot of lost revenue. Out source to someone good who actually knows what they’re doing would be a start.
 
I don't have time to read the whole thread but why don't Rangers auction off the catering to the highest bidder. Have Greggs, McDonalds, KFC and Tim Hortons bid for the rights to sell food and soft drinks in the Stadium.
 
Loads of people are now bringing food in from the outside kiosk.

Surely wouldn't be too hard to possibly have different sections in each stand... One like it is the now, with the traditional pie & bovril and burgers, one with say chips, cheese, curry sauce and one with a different type of food pizza or something...

Get places like, pizza hut, dominos, kfc whatever to battle it out for a contract for franchising in the stadium, they do it plenty of other places around stadia in the UK, am sure that mob have dominos or something like that in the stadium.

Doesn't need to be the full menu just a select, kids would love it 100%- improve there experience for the future generation.
 
At the Hamilton game,there was an A4 sheet of paper stuck on the wall saying “mineral water £1.50” (club deck) so presumably they were selling bottles of water.
They dont give u bottles in my section anymore they pour it Into a plastic cup I'm in mrt not sure about anywhere else my pal kicked his over under the seat and soaked the sleeve of my jacket at the aberdeen game when I asked why I couldn't have the bottle she couldn't tell me
 
I’ve long thought, if it wasn’t too laborious to contract for, having different types of kiosks to suit a range of people would be good. A cold drinks one, a hot drinks one, basic food for example. And people serving who actually know the first thing about customer service. I know limited space in the concourses would make it a bit difficult but it could seriously cut down on the queues. Catering on offer could be seasonal too. I do hope Rangers take the supporters views on board though, it would be good to know the club was benefitting from every available revenue stream.
 
I await the

‘If ye can’t go 2 hours without food then there must be something wrong with you’ brigade


I wholeheartedly agree, it’s been a shambles for year, inedible muck
For me though if the food was good I’d wait and eat it at Ibrox because it’s money for the club.

We’re already at a disadvantage with no alcohol sales so the food needs to be a money maker.
 
This is from a club statement in July 2016.


Questions have been asked about the Club’s catering contracts and the level of service that is being provided. The Club has a long-term agreement in place with our contractor and is duty bound to honour it. However, that does not mean that we are not in a position to ensure the appropriate service level agreements are not fully complied with. We have carefully recorded the comments that have been made and will ensure that they are addressed going forward.
 
I don't have time to read the whole thread but why don't Rangers auction off the catering to the highest bidder. Have Greggs, McDonalds, KFC and Tim Hortons bid for the rights to sell food and soft drinks in the Stadium.
McD’s , KFC et al would never make money in an outlet that is only open 20 times a year for a couple of hours a time and there really is nowhere that proper industrial kitchens could go.
Our set up will allow for stuff that can be heated up and kept warm something like a Dominos slice bar with might be a viable option.
 
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