I'm one of the people waiting. The firm gave us a deal that SD couldn't/ didn't want to match. I'll cut them some initial slack.When we all asked why we had a company we'd never heard of and that there was doubts they'd be up to the demand the reply was that it'd be fine because they'd treat us super special as we were the only team they had. Well clearly that isn't working out.
Now it is "well they'll learn". Maybe they will. Disappointing if you're one of the folks who've shelled out and still have no word when in reality it would've been better not to have bothered and just got it in the store this week. It is understandable why some are disappointed.
Nothing and mid 2,000 odd. I am better cancelling and getting a refund at this stage. Utter farce
Bit harsh , let's hope they learn from their mistakes.
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All pre orders should have been ready to be posted on the 1st.
Theyve had a full month to get the orders prepared.
People walking about in the away kit yet pre ordered home tops havent arrived is unacceptable imo.
Yeah, not a peep from my pre order with non existent customer service.
Maybe it will get better but so far looks like they are quite shite and would be better going with a more established manufacturer.
Out of interest was yours a single strip or a few strips including kids? Out of my group of mates 3 of us including myself are waiting on an adult kit and kids full kits including shorts and socks. Those who ordered single kits are fine and delivered Monday.
Seems the single kit is fine so makes you wonder....
How can you cancel if they don't have any interactions with customers? They don't respond to emailsStill nothing for me. Getting more concerned now. Maybe I am better cancelling and getting the kit through a retailer that has stock.
(1x 3XL home top with no customisation and nothing else).
Single top for just me.
Interview after interview after interview with Tom Beahon and look how it has turned out - as expected
Thats less than impressive. Hope you are sorted soon
I used PayPal to pay so I can open a dispute within 180 days of purchase. Seems like that would be quicker to do and go buy the top in a store to have it sooner.How can you cancel if they don't have any interactions with customers? They don't respond to emails
Has anyone had an email response from them?
Finally some progress:
04/08/2020 20:58 At the customers local depot 03/08/2020 09:37 At the national sorting hub 31/07/2020 16:43 Order placed
Has anyone had an email response from them?
A bit pissed off by the day the longer this delay goes on with no contact but I agree.Bit harsh , let's hope they learn from their mistakes.
I won’t be preordering anything again but I’ll be in the fortuitous position of being able to visit the shop whenever I want.A bit pissed off by the day the longer this delay goes on with no contact but I agree.
They obviously put a front loaded deal that sports direct were unwilling to match as we would have continued boycotting them which means through castore we got rid of Ashley,they have plenty goodwill from me.
Hopefully I get my pre ordered strip for the boy before the end of the week at least and they address the shortcomings they have experienced.
To be honest they will have to regain my trust as far as pre ordering goes as I will wait until it's on general sale in the near future.
Yes and as you say that's where you are lucky. Tens of thousands of Bears around the world want their tops and are willing to have to wait and the impatient entitled on here are spitting the dummy.I won’t be preordering anything again but I’ll be in the fortuitous position of being able to visit the shop whenever I want.
I don't have that option living down south but I will be up the road next week and have already sent castore an email asking confirmation of delivery at least by the end of the working week or to get a refund so I can purchase it myself on the high street/in the rangers shop when I get up there.I won’t be preordering anything again but I’ll be in the fortuitous position of being able to visit the shop whenever I want.
Why not?I won’t be preordering anything again but I’ll be in the fortuitous position of being able to visit the shop whenever I want.
I won’t be preordering anything again but I’ll be in the fortuitous position of being able to visit the shop whenever I want.
Why not?
You never paid any extra for it and you'll still get your shirt before the shop opens.
Has anyone had an email response from them?
Pretty sure I paid £5 deliveryWhy not?
You never paid any extra for it and you'll still get your shirt before the shop opens.
Appreciate that, I assumed from your username that you’re in Surrey, that’s why I realise I’m lucky to have the option.I don't have that option living down south but I will be up the road next week and have already sent castore an email asking confirmation of delivery at least by the end of the working week or to get a refund so I can purchase it myself on the high street/in the Rangers shop when I get up there.
I was a bit frustrated initially by the delay but to then read people getting away tops before my son even has his strip I ordered at the start of July then i thought that was too much(and he does not have any players name or numbers on the shirt either)
It didn’t particularly bother me that it arrived 3 days late it just doesn’t seem worthwhile for me in future.Yes and as you say that's where you are lucky. Tens of thousands of Bears around the world want their tops and are willing to have to wait and the impatient entitled on here are spitting the dummy.
Pretty sure I paid £5 delivery
I hope you are right regarding getting the shirt before the store opens and I will be on here to say it's been the case,but I have had no email to confirm it's even been despatched to Hermes/royal mail and the shop opens tomorrow so can't say I have too much faith that will be the case.Why not?
You never paid any extra for it and you'll still get your shirt before the shop opens.
Yes and as you say that's where you are lucky. Tens of thousands of Bears around the world want their tops and are willing to have to wait and the impatient entitled on here are spitting the dummy.
Phone your bank and tell them you think you have been scammed and the bank should refund you and chase them for the money.How can you cancel if they don't have any interactions with customers? They don't respond to emails
People have paid their money for a top they were told would ship out on Friday, folks are pissed off because this hasn't happened, contacting them seems pointless as they don't respond, they haven't bothered to update the fans with what's happening, many kids are disappointed as they thought they would have their strip on Monday, folks pre-ordered so they could get their top asap but it now seems going to the shop was quicker, away tops have been ordered and dispatched within the last few days. It baffles me how you can think pissed of people believe they are "entitled".Yes and as you say that's where you are lucky. Tens of thousands of Bears around the world want their tops and are willing to have to wait and the impatient entitled on here are spitting the dummy.
Using Hermes as a start who may be ok with their regular volume of orders but not this.