Thank you for your e-mail to Lord Hall dated 17 May 2018. As I am sure you'll appreciate, the Director-General receives more correspondence than he can deal with personally, so once emails have been read by his office they are forwarded to us so we can respond on behalf of the BBC's management.
Accordingly, we note your views about BBC Scotland’s coverage of Rangers FC and that you have made previous complaints about this issue.
We can only reiterate what you may already know. That is, we would like to reassure you that news emanating from Scottish football is reported in accordance with the BBC’s Editorial Guidelines, irrespective of the clubs involved. Any suggestion to the contrary is without foundation.
We are determined to be impartial and fair in our coverage and to bring a range of views to our audiences. Please be assured that bias plays no part in our reporting. We place the highest value on accuracy and impartiality within our own journalism and rigorous editorial standards are applied across all of our output.
With regard to your specific points, we do not agree that any reporter has aired false stories and we do not claim that BBC Scotland is banned. We have said repeatedly that we choose not to send a reporter to Rangers
because their decision to ban one of our journalists infringes our editorial freedoms.
The BBC Trust endorsed our position on this in 2016, stating that it was “a fundamental principle of editorial independence that it is the BBC rather than any third party that chooses which correspondents report on which stories.”
We were not at the unveiling of Steven Gerrard as manager but sourced content from the Press Association and this was carried in written, audio and video format on all of our platforms. We do report Rangers results, regardless of outcome, and any transfer news in the same way as we would any other club.
Regarding your comments about the TV Licence, it is not actually a BBC requirement but a UK Government requirement under the auspices of The Communications (Television Licensing) Regulations 2004 (as amended) and the Communications Act 2003. The BBC, through TV Licensing, is obligated to administer the licensing process in terms of collections and so on.
The Government's legislation does not allow for non-payment or refunds/reductions of the TV Licence fee in light of unhappiness with BBC actions, output or spending decisions. If you feel it should, you should make your views known to the Government directly as this isn't something within the BBC's remit. We’d also explain that the Government sets the level of the annual TV Licence, not the BBC or TV Licensing.
Any personal views relating to BBC output or spending do not negate the legal requirement for premises in the UK which operate television receiving equipment to hold a valid TV Licence at all times, and we must warn that failure to hold a TV Licence where one is legally required may lead to evasion enforcement action including letters and home visits, and potentially court action and fines.
The change in the law from 1 September 2016 requiring BBC iPlayer users to hold a TV Licence was introduced by the Government, not the BBC or TV Licensing. Full information about the changes can be found via TV Licensing’s dedicated “BBC iPlayer and the TV Licence” webpage (
http://www.tvlicensing.co.uk/check-if-you-need-one/topics/bbc-iplayer-and-the-tv-licence). TV Licensing also provide information about the general premise and legal requirements of the TV Licence via their dedicated “Why do I need a TV Licence?” webpage (
http://www.tvlicensing.co.uk/about/foi-legal-framework-AB16).
Your comments have been fully registered on our daily audience log. This internal document is made available to all our production teams and senior BBC management.
Thank you, once again, for taking the time to contact us.
Details of the BBC complaints process are available online at
http://www.bbc.co.uk/complaints/handle.shtml
Kind regards
Neil Salt
BBC Complaints Team
www.bbc.co.uk/complaints
NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.