S English
Well-Known Member
Got my response from Skybet complaints today, see below. I'm going to IBAS now just for the fun of it, they can stick their five quid up their arses.Let us know how you get on mate. I had us to win the league, Dundee (cunts) to win the league, Lyon to win in France without PSG. All settled by Skybet as losers despite their own rules saying it only counts based on the final game of the scheduled season.
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Thank you for your patience whilst we investigated this matter, I'm sorry to hear you have been given cause to complain.
I understand your complaint is regarding the settlement of season long bets including selections within the Scottish Premier League (SPL).
Once the SPL made the decision to end the season early, the final standings in the league were determined on a points per game (PPG) basis. This resulted in Celtic being crowned Champions and qualifying for the Champions League. Rangers and Motherwell finished second and third respectively, qualifying for the Europa League and Hearts were unfortunately relegated from the SPL.
Once the final league table was declared, we settled all markets in accordance with this decision made by SPL and the Scottish FA, meaning bets on all teams were settled in line with their final league position. Winning bets were paid out and Each Way (EW) places paid accordingly. All remaining selections were settled as losers.
All statistical based bets were settled in line with the stats at the point at which the league was declared completed.
I appreciate your frustration with this decision. However, under the circumstances, we believe that we have settled in the fairest possible way for our customers. I am sorry for any disappointment this may have caused.
As a one off Gesture of Goodwill, I have added £5 to your Sky Betting and Gaming account for any disappointment and inconvenience
Based on the information provided and as stated above, I'm afraid I am unable to uphold your complaint. I appreciate this is not your desired resolution and for that I offer my apologies.
We believe this is a fair outcome in the circumstances and you have now reached the end of our internal complaints process. If you wish to escalate the matter further you can ask for your complaint to be looked at by the Independent Betting Adjudication Service - which is a free service. For more information about IBAS, including the types of complaints they can and can't look at, visit https://www.ibas-uk.com Or, if you don't live in England, Scotland, Wales or Northern Ireland you can ask for your complaint to be looked at by the Alderney Gambling Control Commission - AGCC. For more information about the AGCC, visit https://www.gamblingcontrol.org.