Buying Games on RTV

barcode

Well-Known Member
@Valley Bluenose

So following on from earlier....

I was watching on Bein sports through Foxtel. Bein lost the feed midway through 2nd half so I jumped onto RTV as I have a long running subscription and watch the home games through it.

Went to https://tv.Rangers.co.uk/
Logged in.
Clicked on Live
Selected the Live Video feed....wouldn't open anything.
Selected the Live Audio feed....worked fine.

I am genuinely in Oz. No VPN required etc. Use Mozilla Firefox browser. Always worked before.

Gone back in just now, can watch the game 'as live' or highlights etc. All works ok.
 

Valley Bluenose

Well-Known Member
@Valley Bluenose

So following on from earlier....

I was watching on Bein sports through Foxtel. Bein lost the feed midway through 2nd half so I jumped onto RTV as I have a long running subscription and watch the home games through it.

Went to https://tv.Rangers.co.uk/
Logged in.
Clicked on Live
Selected the Live Video feed....wouldn't open anything.
Selected the Live Audio feed....worked fine.

I am genuinely in Oz. No VPN required etc. Use Mozilla Firefox browser. Always worked before.

Gone back in just now, can watch the game 'as live' or highlights etc. All works ok.
That’s extremely puzzling. You said you purchased the game and also that you have a subscription. It’s therefore, obviously, not the Unlimited overseas subscription that comes with the live games.

You didn’t say what it shows when you sign in and go to Account. From what you have described it should show your monthly or annual Standard package (no live games). If you purchased the game successfully it should also list that purchase under there as well. If it’s listed - and the payment has been taken by your bank - email the guys below and you will get a refund. If it’s not listed then the purchase didn’t go through for some reason and you shouldn't see it deducted by your bank. Good Luck.

rangerstvsupport@streamamg.com
 

barcode

Well-Known Member
That’s extremely puzzling. You said you purchased the game and also that you have a subscription. It’s therefore, obviously, not the Unlimited overseas subscription that comes with the live games.

You didn’t say what it shows when you sign in and go to Account. From what you have described it should show your monthly or annual Standard package (no live games). If you purchased the game successfully it should also list that purchase under there as well. If it’s listed - and the payment has been taken by your bank - email the guys below and you will get a refund. If it’s not listed then the purchase didn’t go through for some reason and you shouldn't see it deducted by your bank. Good Luck.

rangerstvsupport@streamamg.com
Thanks for reply. I think Ive not made myself clear. I didn't purchase the game again. I have a monthly overseas subscription so no need to purchase it again. I have unlimited access 17.25 per month

However, I couldn't watch the game as live last night.

Not sure where I am going wrong. Feel totally confused now.
 

Valley Bluenose

Well-Known Member
Thanks for reply. I think Ive not made myself clear. I didn't purchase the game again. I have a monthly overseas subscription so no need to purchase it again. I have unlimited access 17.25 per month

However, I couldn't watch the game as live last night.

Not sure where I am going wrong. Feel totally confused now.
Ah right, gotcha. Thought you said you’d bought the game. It’s me that’s confused mate.

So, if I have it right this time, it’s not that you couldn’t watch the game live, it’s that you couldn’t watch the game ’as live’ a bit later in the day. There were a few complaints after the friendly matches that they weren’t uploaded when they should have been. Out of interest I went checking yesterday and was able to access the full match stream at around 1700hrs UK time when I went to look. I accessed it via the ‘Latest’ tab. No idea how that fits with your local timings.
 

barcode

Well-Known Member
Ah right, gotcha. Thought you said you’d bought the game. It’s me that’s confused mate.

So, if I have it right this time, it’s not that you couldn’t watch the game live, it’s that you couldn’t watch the game ’as live’ a bit later in the day. There were a few complaints after the friendly matches that they weren’t uploaded when they should have been. Out of interest I went checking yesterday and was able to access the full match stream at around 1700hrs UK time when I went to look. I accessed it via the ‘Latest’ tab. No idea how that fits with your local timings.
Not quite. I was watching the game live through my local Bein sports but the feed went wonky. So I jumped on my laptop to watch it live through RTV. And thats where the issue is.

I could watch it later so no problems in that regard. The issue is solely that I couldn't get the video going when it was live...just the audio.
 

Valley Bluenose

Well-Known Member
Not quite. I was watching the game live through my local Bein sports but the feed went wonky. So I jumped on my laptop to watch it live through RTV. And thats where the issue is.

I could watch it later so no problems in that regard. The issue is solely that I couldn't get the video going when it was live...just the audio.
Strange. Caught my eye because two posters have mentioned it. I logged in at around 1000hrs UK and only the greyed out Live Audio button was there. Refreshed the screen at around 1140hrs and the Live Video button appeared and was in red as expected.

Sounds daft, but just check your Account and make sure your monthly sub is still being taken. We’ve had a few say it’s stopped for absolutely no reason and others who’s linked cards have expired. The fact you can watch the later footage suggests it’s not that though.
 

barcode

Well-Known Member
Strange. Caught my eye because two posters have mentioned it. I logged in at around 1000hrs UK and only the greyed out Live Audio button was there. Refreshed the screen at around 1140hrs and the Live Video button appeared and was in red as expected.

Sounds daft, but just check your Account and make sure your monthly sub is still being taken. We’ve had a few say it’s stopped for absolutely no reason and others who’s linked cards have expired. The fact you can watch the later footage suggests it’s not that though.
Yeah mate I checked that already. It is coming out monthly regular as clockwork. It was about midway though the 2nd half when I tried to jump on RTV. Live option was available to be clicked on but just wouldn't start the feed. Audio was working.
 

Valley Bluenose

Well-Known Member
Yeah mate I checked that already. It is coming out monthly regular as clockwork. It was about midway though the 2nd half when I tried to jump on RTV. Live option was available to be clicked on but just wouldn't start the feed. Audio was working.
Can‘t offer an option other that to wait for the next game mate. I’d login early if I were you and post if you are having issues. Always a few of us with advice to dispense. I did notice yesterday that after I had logged in and pressed play to start the stream - I was, bizarrely, asked to log in again.:rolleyes:
 

barcode

Well-Known Member
Can‘t offer an option other that to wait for the next game mate. I’d login early if I were you and post if you are having issues. Always a few of us with advice to dispense. I did notice yesterday that after I had logged in and pressed play to start the stream - I was, bizarrely, asked to log in again.:rolleyes:
Yeah cheers. Will do and appreciate the help. Some things are not quite right I reckon but next home match will hopefully be ok.
 
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