Whatever it is add a couple of days and a few hours. Excuse my cynicism but my Castore patience has run out.
Castore - where's my stuff
- Thread starter CamBluNoo
- Start date
Whatever it is add a couple of days and a few hours. Excuse my cynicism but my Castore patience has run out.
They have blown it.
Happy to take hundreds of thousands of pounds online but can’t fulfill online orders.
Then the same stock magically appears in the store. They then cancel the online orders and hold the money for another 7 business days.
I don’t see any evidence they are fixing it. It’s becoming charlatan-esque.
H&H pod summed it up - you cannot, in customer service, ignore customers emails for 6 weeks - then cancel the order. It’s unacceptable.
Inspector Blake
Well-Known Member
Just received my pre-order top 5 minutes ago, delivered by local postman.
Also just received a £25 gift card to spend, this was emailed to me just now.
Also just received a £25 gift card to spend, this was emailed to me just now.
Just got this
"Good Morning,
We would like to begin by thanking you for your patience in recent weeks. We cannot apologise enough for the recent delays you experienced with your order. We understand we have let you down and as an apology we would like to offer you a £25 gift card.
The following code can be used in the new refurbished Rangers store or online:
Please enter the code at the time of checkout or show at the till in store when purchasing.
Thanks again for all of your support, we look forward to you joining us on the journey in the next 5 years.
WATP.
*Please note: this is a 1 time use code with a minimum spend of £50. Expires 15th September 2020."
"Good Morning,
We would like to begin by thanking you for your patience in recent weeks. We cannot apologise enough for the recent delays you experienced with your order. We understand we have let you down and as an apology we would like to offer you a £25 gift card.
The following code can be used in the new refurbished Rangers store or online:
Please enter the code at the time of checkout or show at the till in store when purchasing.
Thanks again for all of your support, we look forward to you joining us on the journey in the next 5 years.
WATP.
*Please note: this is a 1 time use code with a minimum spend of £50. Expires 15th September 2020."
Robert California
Well-Known Member
Just had my £25 voucher code emailed and parcel arriving shortly.
Personally after a very shaky start they have almost redeemed, of I get my kids parcel today, a week late with £25 credit, happy to call it evens.
Feel for others though that haven’t been as fortunate
Big lesson for Castore here, after sales is King
Personally after a very shaky start they have almost redeemed, of I get my kids parcel today, a week late with £25 credit, happy to call it evens.
Feel for others though that haven’t been as fortunate
Big lesson for Castore here, after sales is King
Hussar
Well-Known Member
Inspector Blake
Well-Known Member
If anyone is worried about sizes, i measured mine against last years top and it is longer and wider.
Also just got £25 code but no idea where the 2 home tops are.
DasScorps
Active Member
They are not a manufacturer of clothing. They are a marketing and design company. I doubt the brothers would know how to sew a button onto a shirt
EndOfDays
Well-Known Member
Check your initial confirmation email and click "View my Order" and it now tells you where it is with Royal Mail.
Valley Bluenose
RTV? Completed it mate!
From poster @scottsmum in the other thread:
"I don't know if it's been posted on this thread, but if you check back to your original confirmation email and click view your order, it might be updated. I checked mine today after seeing a post on here and I now have a Royal Mail tracking number, so hopefully they are processing them even if they don't send out dispatch emails".
Robert California
Well-Known Member
Finally delivery my pre-order 2*** and got my £25 e-voucher code.
A decent recovery and also pretty smart marketing considering there is %^*& all really you can buy for £25.
But just means the kid can now get the away shirt for £20 effectively, and happy to do so as its a belter.
But the experience has put me off future pre-order, unless they change the model next year, and leave a week or so inbetween the pre-order mailing date and start of general sale.
I know however that the Sports Direct issue complicated things this year which wont be an issue next summer
A decent recovery and also pretty smart marketing considering there is %^*& all really you can buy for £25.
But just means the kid can now get the away shirt for £20 effectively, and happy to do so as its a belter.
But the experience has put me off future pre-order, unless they change the model next year, and leave a week or so inbetween the pre-order mailing date and start of general sale.
I know however that the Sports Direct issue complicated things this year which wont be an issue next summer
In Walter We Trust
Well-Known Member
Also just got a 25 voucher , orange top will be bought
Valley Bluenose
RTV? Completed it mate!
See post #804 - its a minimum spend of £50 to use the voucher anyway.
So top has just turned up minus the shirt printing we paid £15 for!! Have checked all over and it looks ok, no visible damage or standard print missing.
I’m so fed up of chasing and being annoyed at them. My son had his heart set on a Hagi top. This year is the first time he’s not had names on the back of his top. As the store not doing it and online clearly aren’t either!!
So another email to get it sorted! And no £25 voucher here! Not even a response as yet!!
I’m so fed up of chasing and being annoyed at them. My son had his heart set on a Hagi top. This year is the first time he’s not had names on the back of his top. As the store not doing it and online clearly aren’t either!!
So another email to get it sorted! And no £25 voucher here! Not even a response as yet!!
Brisy
Well-Known Member
Must have knew it was my birthday, checked the original preorder confirmation email and clicked the my order link, showed that my order was out for shipment but not delivery, gives a tracking number for Royal Mail, checked their website and its out for delivery today, also got an email at 9am with the £25 voucher
CoopBlue
Well-Known Member
IMO, although things have not been perfect, the difference with Castore is that I genuinely belive they mean well. The £25 voucher is an example of that.
Under Elite i got the impression that they didn't give a f.uck about stock availability or delivery issues.
I'm hoping Castore can get through this spell and really provide us with the service we all deserve, because I still belive it can be a great partnership. Their product is superb. If they can just tweak things operationally to deal with demand then things will be good.
Under Elite i got the impression that they didn't give a f.uck about stock availability or delivery issues.
I'm hoping Castore can get through this spell and really provide us with the service we all deserve, because I still belive it can be a great partnership. Their product is superb. If they can just tweak things operationally to deal with demand then things will be good.
Robert California
Well-Known Member
thewullster71
Active Member
Same here. Wee mans preorder kit arrived 30 mins ago via Royal Mail in a plain black bag. No indication it was being delivered though.
Inspector Blake
Well-Known Member
Same as me
Its nowhere. No change to the status since it was placed.
Well slap me sideways, my top has arrived as has my £25 voucher, XL and its a good fit.
Speaking with the local hermes delivery driver (he's a bear) he mentioned that none at the warehouse were aware of any damage units though their depot (lanarkshire), anyway its finally arrived, I hope those still waiting receive theirs very soon.
Speaking with the local hermes delivery driver (he's a bear) he mentioned that none at the warehouse were aware of any damage units though their depot (lanarkshire), anyway its finally arrived, I hope those still waiting receive theirs very soon.
EndOfDays
Well-Known Member
FFS, my changed out the blue yesterday so maybe worth keeping an eye on it as they undelivered pre orders do seem to be moving finally today.
Cheers, kinda hoping it just appears but will keep checking anyway.
Got the £25 voucher this morning. Spent already so basically just got a free t shirt.*
*if the order turns up or is not cancelled.
*if the order turns up or is not cancelled.
Oshahoorsir
Well-Known Member
Top ordered 1st July arrived today with no warning.
£25 voucher also in my in box this morning.
Hopefully everyone else gets sorted by tomorrow as promised.
£25 voucher also in my in box this morning.
Hopefully everyone else gets sorted by tomorrow as promised.
Northampton_Loyalist
Well-Known Member
Same boat. Beginning to get very, very annoyed with it all. Glad others are seeing their stuff arrive, but not at all impressed with the level of service or customer service.
can you dm me the SLO and Commercials email - they are clearly picking and choosing who they respond too
probably available for pre order tomorrow but not delivered until next season or ever
I contacted the SLO on Monday and haven’t even had an acknowledgement, I know he’s busy but surely someone could help!
I ordered myself the away top and my daughter the infant strip on the day of the Aberdeen game, got an e-mail yesterday saying my away top has been cancelled and I would be getting a refund for that. Still not heard a thing about the infants top though, no dispatch e-mail and no refund for that. Still showing as unfulfilled on my account.
They said it could be 7 business days before I get my refund, how does it take that long? All a bit of a shambles really.
They said it could be 7 business days before I get my refund, how does it take that long? All a bit of a shambles really.
BORGUEBEAR
Well-Known Member
Our 2 just arrived by Royal Mail , never got email to say they were on way
Just to update further have now received an auto email telling me I’m being refunded the £15 for the missing shirt printing. No actual email to apologise and no sign of a £25 voucher. My son is gutted as he really wanted it printed, but never mind. Can’t even take it to the shop to be done, and no sign of when they will be doing it either.
At least I’m getting my money back, but feel the lack of personal response makes it worse.
Edit - Was a bit hasty got an email to say I’ve to take top to shop from 1st Sept for free printing and refund of printing cost. So overall not too bad.
At least I’m getting my money back, but feel the lack of personal response makes it worse.
Edit - Was a bit hasty got an email to say I’ve to take top to shop from 1st Sept for free printing and refund of printing cost. So overall not too bad.
Last edited:
we have one person liasing within how many thousands of fans. not
Checked the email from my preorder and a tracking number has appeared. Bad enough it's a Hermes number but when I clicked on it it took me to the Canadapost website. 
Put the tracking number into the Hermes website and it's seemingly at the local depot.
Put the tracking number into the Hermes website and it's seemingly at the local depot.
Hussar
Well-Known Member
After reading this thread I’ve just sent them another email and shock horror they replied straight away!!
Hi
Many thanks for your email.
We are going to launch an investigation with the courier.
Please allow up to 14 days for an outcome.
If deemed lost in transit, you will be issued a full refund.
We are very sorry for the inconvenience caused.
Kind Regards,
The Customer Service Team
Hi
Many thanks for your email.
We are going to launch an investigation with the courier.
Please allow up to 14 days for an outcome.
If deemed lost in transit, you will be issued a full refund.
We are very sorry for the inconvenience caused.
Kind Regards,
The Customer Service Team
ekr true blue
Well-Known Member
Is Yodel one of the courier's... I just got a email from them saying they had a parcel for me to be delivered next week.... can't find out what the parcel is tho....does anyone know....?
