Heads up to those who are on the 4 monthly auto renew.

Kirky loyalist

Well-Known Member
I can pay now no problem , but my only worry is that on the 29th they try and take another payment .can we have an assurance preferably from club this won’t happen
 

MSF

Well-Known Member
Easiest gig in the world.

Don’t have the market in order to hit your sales targets & then you get the consumer to do all the work for you. Superb
 

kruger

Well-Known Member
This will be normal practice from the banks at the moment due to the covid.

If you look at the lottery, they not allowing new direct debits or you to play for more than one week at a time just now. Must be due to the uncertainty of ppls income just now.
 

gennaro

Well-Known Member
No, its saying they cant take payment by direct debit and we need to do it manually
It never was direct debit as I discovered but rather auto payment from the card they have registered. We wouldn't have this issue I don't think if it was direct debit
 

pork chop

Well-Known Member
This will be normal practice from the banks at the moment due to the covid.

If you look at the lottery, they not allowing new direct debits or you to play for more than one week at a time just now. Must be due to the uncertainty of ppls income just now.
That's only for euromillions just because of the uncertainty in other countries. Normal lotto you can.

I'll wait until 29th myself as it'll not surprise me one bit if it came out :rolleyes::))
 

Paisleyprod

Well-Known Member
Official Ticketer
Just got this email too. Only at Rangers is aurorenew not really autorenew.

The website / season ticket renewal / payment process is pissing a lot of people off.

Also people are wary of emails with links attached to make payments and are often advised against doing so.

I assume it is genuine but will be emailing to confirm and asking why this is happening.
 

Brass_Hand

Well-Known Member
I paid in full last season so did not get put onto auto renew. I wish to pay by 4 installment this year.

Anyone know how i can do this? The renewal process on the website will only let me pay in full.
 

derek145

Well-Known Member
Is this basically the club saying we need money now
We have an update on the way instalments are to be paid for your 2020/21 Season Ticket renewal.

You have chosen the Rangers four instalment payment plan and we ask that you use the link provided to make your card payment as we are currently unable to utilise our online card processor for the purpose of collecting your payment.

I'm reading that as them having issues processing the paperwork, staff on furlough perhaps?
 

RWBBear

New Member
Just got this email too. Only at Rangers is aurorenew not really autorenew.

The website / season ticket renewal / payment process is pissing a lot of people off.

Also people are wary of emails with links attached to make payments and are often advised against doing so.

I assume it is genuine but will be emailing to confirm and asking why this is happening.
I have just emailed them to ask exactly this, always wary of emails like this.
 

dalkeithlad25

Well-Known Member
Official Ticketer
Some folk are an absolute joke. We are living during a global crisis. Very limited staff working at ticket office. Nobody there to answer calls and emails. Nobody there to process payments. So asking us to do the FIRST instalment ourselves before the 29th May. Honestly, unreal. Just dont renew, simple. People dont read emails where it tells you to click link to make payments then log in and try and do it online and moan that it doesn't work.
 

GimmeShelter

Well-Known Member
Official Ticketer
FWIW it was very straight forward, one click from an email took me to the site, option to pay with card or Apple Pay, I selected Apple Pay, two clicks of my watch and done.
 

Laudrup1

Well-Known Member
This will be normal practice from the banks at the moment due to the covid.

If you look at the lottery, they not allowing new direct debits or you to play for more than one week at a time just now. Must be due to the uncertainty of ppls income just now.
It's not a new D/D if its the same details they took from the same bank account 12 months ago though surely?

I get that CV19 will be causing issues but the amount of hiccups our TO have is ridiculous. Entire operation needs an overhaul.

Even in normal times, slightest change to the norm here and there and the entire place falls apart.
 

ForzaLaudrup

Well-Known Member
Some folk are an absolute joke. We are living during a global crisis. Very limited staff working at ticket office. Nobody there to answer calls and emails. Nobody there to process payments. So asking us to do the FIRST instalment ourselves before the 29th May. Honestly, unreal. Just dont renew, simple. People dont read emails where it tells you to click link to make payments then log in and try and do it online and moan that it doesn't work.
Don’t renew because people have an opinion? Are people aren’t allowed to moan? Give it a rest.

It’s a bit bizarre why auto renew payments can’t be taken. You don’t need to be in an office to do it. No other company has this issue so I don’t see why we do.

I have done it and it was easy enough but it is a bit strange that a club of our size can’t renew card details online and can’t currently take renewal payments automatically.

The whole ticket office system needs a revamp.
 

RWBBear

New Member
Some folk are an absolute joke. We are living during a global crisis. Very limited staff working at ticket office. Nobody there to answer calls and emails. Nobody there to process payments. So asking us to do the FIRST instalment ourselves before the 29th May. Honestly, unreal. Just dont renew, simple. People dont read emails where it tells you to click link to make payments then log in and try and do it online and moan that it doesn't work.
Do you really think scammers take the day off just because there is global crisis? Just because we are Rangers doesn’t make us immune to thiskind of thing.
People are quite rightly wary nowadays regarding emails with links.
 

The General

Member
Cheers for the heads up, 4 of us in the house on auto renewal, only 1 email received thus far, hopefully the other arrive and I’ll get the payment boxed off
 
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