I tried to order something for my wife's (no pics) birthday in June.My order is saying they can't deliver even though I live in a residential area in Glasgow. Never had this before. So there will be orders where the delivery driver doesn't even make an attempt and it goes back to Castore. Impossible to speak to someone at Hermes about it.
Hermes tried 3 times to deliver apparently. Twice I told them it was no longer required - despite them never speaking to me or any of the other dozen or so in my work.
Third time they said I was on holiday. During lockdown.
Hopeless at best in my case, malicious on current evidence.
Hopefully the wrong 'uns in their workforce are weeded out thanks to the latest actions of their obsession.