Lifted from their site. I think it’s pretty decent tbh:
We’re pledging that everyone who buys a season ticket for 2020/21 will also get the full value of their purchase on physically attending games.
We guarantee everyone who purchases, or has already purchased, a season ticket for 2020/21 will get the chance to attend 19 home league matches, whenever that is possible.
If that is not possible in 2020/21, we will offer you the chance to claim the credit value of the missing games back. This can either be used against the value of your season ticket for 2021/22, or if you don’t renew next year, you can claim the equivalent number of match tickets for games in 2021/22.
If matches are initially played behind closed doors, we pledge that you will not be adversely impacted.
For example, if five matches are played behind closed doors in 2020/21, you can choose to either have the value of those matches deducted from your season ticket cost for 2021/22, or we will give you the equivalent amount of match tickets for games in that season.
We’re pledging that everyone who buys a season ticket for 2020/21 will also get the full value of their purchase on physically attending games.
We guarantee everyone who purchases, or has already purchased, a season ticket for 2020/21 will get the chance to attend 19 home league matches, whenever that is possible.
If that is not possible in 2020/21, we will offer you the chance to claim the credit value of the missing games back. This can either be used against the value of your season ticket for 2021/22, or if you don’t renew next year, you can claim the equivalent number of match tickets for games in 2021/22.
If matches are initially played behind closed doors, we pledge that you will not be adversely impacted.
For example, if five matches are played behind closed doors in 2020/21, you can choose to either have the value of those matches deducted from your season ticket cost for 2021/22, or we will give you the equivalent amount of match tickets for games in that season.