That's really weird. I have messaged them around 10 times on Instagram and they always get back to me. Is it a DM you're sending or just a post on their page?
I would imagine so mate, I never took up the option as I already had the home shirt and my Mrs would have my bollocks on a fork if I went up to spend more money!Take it they are sold out then
I would imagine so mate, I never took up the option as I already had the home shirt and my Mrs would have my bollocks on a fork if I went up to spend more money!
Just keep pinging messages over. They've been brilliant with me, I just checked my history there and I sent them a message wed/thu/fri and then mon and every time they got back to me the same day. They even liked my post of my new shirt as well!!
I ordered a infant kit on Saturday heard nothing - pre ordered the full strip for my son on 1/7 and nothing.Anyone managed to get an infant kit yet?
Just keep pinging messages over. They've been brilliant with me, I just checked my history there and I sent them a message wed/thu/fri and then mon and every time they got back to me the same day. They even liked my post of my new shirt as well!!
Still don't have a Hermes tracking number, only order number from castoreSurely folk who've had the email are using the Hermes tracking rather than the Castore bit? Seems kinda obvious to me. Hermes should show something like collected-national hub-local hub-out for delivery.
seems like they have bitten off more they can chew and completely underestimated the levels of demand
hopefully this is a major lessons learned, however some of their customer service seems very poor
and i say that as someone that has the strip
I really don't get how they could underestimate demand. It's completely unfathomable & inexcusable to me.
I really don't get how they could underestimate demand. It's completely unfathomable & inexcusable to me.
AlwaysStandard life of a bear these days. Always something to be raging aboot!
Has everyone who's not received them tried contacting Castore through the likes of Instagram? They're really responsive on there (I appreciate not everyone has it)
If that is the case then there lies one of the problems. They were told on numerous occasions how huge a task they had on their hands and they continued to say they had it all under control and they had the capabilities of dealing with such a high demand. That is now up for real debate judging by fan response.Castore is only a company of 25 people (according to LinkedIn) - I'm sure the thousands of people who are waiting on their shirts are getting responded to as quickly as possible. Not ideal, sure, but I don't think it's for the lack of trying.
Do other major clubs have the same issue each year out of interest? Obviously it's not like I (or, I suspect, many of our fans) pay much attention to other clubs' fans buying merchandise, so curious if the likes of big Premiership clubs (Man U, Liverpool, Man City, etc where I would guess the overall demand for kit is pretty high) encounter the same problems every year?
If it's just a case that sports suppliers are all hamstrung by the early season rush, it might be easier to accept/understand to an extent.
Most of those numbers are now nothing more than a donation to the club/castoreApparently we’ve sold 30k away shirts on top of the 50k home thus far, incredible backing by the supporters.
I have now after the 'Concierge' blanked my mail sent on Monday
My notification mail came on Sunday
(Order# 10033)
Then followed the Hermes processing notification on Monday am that they were processing. That was then followed by a notification on Monday afternoon with a your parcel has been delayed notfication and to expect a further update within 24 hours.
So let see if it starts moving again this afternoon.
No mad rush on my side, just advising so others get a feel for what's going on. Just looks like they are struggling with the sheer volume to me.
I'll do it the old fashioned way next time. Go to a shop with the boy, look around, try things on. Purchase at a till via a real person.
Pre-order was a bit of a gimmick, a way to front load the cost by paying in advance. No real benefit to the customer ( well, not all of them)
Apparently we’ve sold 30k away shirts on top of the 50k home thus far, incredible backing by the supporters.
Totally agree with you. Im pretty much in the same situation.I’m starting to get annoyed now, pre ordered and not even a email to say despatched etc.
my son is understandably raging, I was giving them the benefit of the doubt about supply etc but 5 days later and not even any correspondence I think is utter crap.
this is not what they promised.
Castore is only a company of 25 people (according to LinkedIn) - I'm sure the thousands of people who are waiting on their shirts are getting responded to as quickly as possible. Not ideal, sure, but I don't think it's for the lack of trying.
Castore is only a company of 25 people (according to LinkedIn) - I'm sure the thousands of people who are waiting on their shirts are getting responded to as quickly as possible. Not ideal, sure, but I don't think it's for the lack of trying.
Just had email from castore apologising for delay. 25 quid credit and postage refunded. Great effort from them.
I never emailed them. They must be offering this to everybody waiting on delivery.Fair play.
When did you email them?
Have you got a night out at the dancing you desperately need it for?Checked emails this morning.nothing again starting to get really pissed off Before.anyone says have you tried emailing them Yes.I have and they haven't answered that either
I’m another one still waiting for my top to be delivered. Checked my order status this morning and it’s currently saying it’s been “delayed due to major event”. Must of been one of the many damaged.
Is anyone else in the same boat? Who is best to contact regarding this?
Me too. That's 25 quid off the away top when I order it next then.Just had email from castore apologising for delay. 25 quid credit and postage refunded. Great effort from them.
They keep ignoring my DMs and emails too. I’ve had no comms whatsoever. No dispatch note or tracking code. They seem to be happy to respond to issues they can help with but patching when they can’t. Appalling customer service. £241 I spent on 1 July and not even the courtesy of a response.
Me too. That's 25 quid off the away top when I order it next then.
Try three days sitting there. If I can get an actual email address for Castore rather than the non replying concierge one then I’d cancel it. Shit serviceMine has been at the national sorting hub for 24 hours now
Hermes are shite
Who had you emailed for that? The concierge address?Me too. That's 25 quid off the away top when I order it next then.
they're for my grandkids smartarseHave you got a night out at the dancing you desperately need it for?