Laudrup1
Well-Known Member
It’s almost like you want every kit to be defective so you can come on this thread to have a pop.
It's more like he cares people are receiving faulty goods.
It’s almost like you want every kit to be defective so you can come on this thread to have a pop.
It's more like he cares people are receiving faulty goods.
Absolutely agree. I could've worded it better. It's not fine, but the inside letters coming off won't affect me, or bother me too much.
Right now, not buying products until the issues with quality and lies from Castore are resolved. As I mentioned earlier in the thread, they are breaking the law by withholding delivery fees from refunds. They have been found to have been lying time after time. The fans are being treated like mugs, and yet we seem to still be out buying inferior quality products. I doubt there is a single professional team in Scotland with shirts as poor quality as what Castore are putting out.How do you suggest the issue is solved?
Hope I can say the same come Monday. Returned my top back on August 6th. Got a refund on Monday there, but its still sitting as pending in my paypal account 7 days later...
Was told it was pending because of MY paypal, but a quick google tells you a pending refund is down to the sellers bank account...
The quality issues are not good enough, certainly not trying to justify it. However, you are completely ignoring the thousands of shirts which are of good quality, not defective. If people simply return items which are, Castore will be landed with useless stock. IMO this will force them to improve going forward.Right now, not buying products until the issues with quality and lies from Castore are resolved. As I mentioned earlier in the thread, they are breaking the law by withholding delivery fees from refunds. They have been found to have been lying time after time. The fans are being treated like mugs, and yet we seem to still be out buying inferior quality products. I doubt there is a single professional team in Scotland with shirts as poor quality as what Castore are putting out.
The club received a £3M payment upfront. That alone is more than what the club have received in total for years. IMO there shouldn't be another penny spent on Castore products until we get the respect that any decent person should receive. To give them 2, 3, 4+ chances is not sending them a message that things must change. You wouldn't accept it from a person screwing you over, or from any other clothing company or even a restaurant. Why accept it from Castore?
I'd investigate why it happened.How do you suggest the issue is solved?
I'd investigate why it happened.
This is no mistake by Castore
The stitching on the inside of the tops may not classify as defective, but it is extremely shoddy and there will be people who have accepted that without returning because it can't be seen. There are posters on this thread accepting transfers coming off after 1 wash because it is on the inside of the jersey.The quality issues are not good enough, certainly not trying to justify it. However, you are completely ignoring the thousands of shirts which are of good quality, not defective. If people simply return items which are, Castore will be landed with useless stock. IMO this will force them to improve going forward.
Bought the home top on Friday online, arrived today via Royal Mail. This is my second home top as my first was returned as the Large was too small and had quality issues (coat hanger shoulders and the red tab at the back of the neck)
On first inspection of the top, visually everything intact and straight, stitching looks good and no 'coat hanger shoulders' I'm happy with how it looks.
I'll update upon washing.
Is that the 'School' sweater or is it another?I was in the store yesterday well stocked however I see the fruit of the loom sweater and holy fûck it’s bad the Rangers badge is squinty and shocking to even put that in the shelves.
The stitching on the inside of the tops may not classify as defective, but it is extremely shoddy and there will be people who have accepted that without returning because it can't be seen. There are posters on this thread accepting transfers coming off after 1 wash because it is on the inside of the jersey.
They are offering little to no customer service, releasing shoddy products, withholding delivery fees on the refunds that are issued, and not releasing refunds at all that require Paypal to step in. Quite simply, we as a support are accepting inferior products and level of service that we wouldn't accept anywhere else purely because they are linked with Rangers. We should have absolutely no loyalty to Castore right now. They have done nothing to deserve this level of leeway.
Guessing the label still says it's Turkish?
People continuing to give them money after having to return 2 faulty products absolutely are accepting it. You wouldn't go back to a restaurant for the 3rd time if you were served crap the 2 previous times that you had to send back to the kitchen and leave without paying.We are not accepting it. It has been highlighted, theyve acknowledged the customer support was poor and added additional staff. They have said they underestimated demand and let quality checks slip, resulting in a 100% quality control being brought in. Ultimately they now need to deliver on these promises. If lettering is missing/falls off in the wash, this isnt good enough send it back and they will soon get the picture.
Is that the 'School' sweater or is it another?
People continuing to give them money after having to return 2 faulty products absolutely are accepting it. You wouldn't go back to a restaurant for the 3rd time if you were served crap the 2 previous times that you had to send back to the kitchen and leave without paying.
In those thousands of happy customers, there will be plenty who have just been happy to get a Rangers jersey and ignored the problems with it because it's Rangers.If that’s someone’s experience then I’d completely understand it, however, again you are ignoring the fact there are thousands happy with their purchases. If every item was poor you’d have a point but it’s not.
We are all well aware of the problems and how we should deal with it.
In those thousands of happy customers, there will be plenty who have just been happy to get a Rangers jersey and ignored the problems with it because it's Rangers.
Even a couple of posts above mine someone says " Hopefully it survives washing". Jesus Christ, listen to just how low our expectations have come, and we still continue to spend money with them. Being hopeful that you can wash something without it falling to pieces!
Guessing the label still says it's Turkish?
I was in the store yesterday well stocked however I see the fruit of the loom sweater and holy fûck it’s bad the Rangers badge is squinty and shocking to even put that in the shelves.
The school one mate absolutely shocking.
There was photos posted on this forum that showed excess fabric showing under the stitching inside, with one poster here saying it would't pass in the fabric shop in the jail. When buying anything that has been described as excellent or superior quality, I have pretty much always checked the fabric and stitching to see if it meets those claims.Pretty dramatic that ffs. Can I also point out, I have never bought an item of clothing and analysed the stitching.
There was photos posted on this forum that showed excess fabric showing under the stitching inside, with one poster here saying it would't pass in the fabric shop in the jail. When buying anything that has been described as excellent or superior quality, I have pretty much always checked the fabric and stitching to see if it meets those claims.
The school one mate absolutely shocking.
Thought that had been withdrawn? They only sold 20 before withdrawing it and refunding.
The School Jumpers issue is something they deeply regret and was a product they didnt oversee the manufacture of but outsourced. Once the quality issues were reported they were immediately withdrawn from sale. All unsold product has been donated to charity, everyone who bought one were fully refunded and were offered to keep it if they required. Despite the media reports and furore there were only 20 of this item actually sold and all have been refunded.
That was from the poster who attended the meeting, theres no mix up of words or confusion there he quite clearly says they were meant to be withdrawn. Why then are they still on sale?
I know, I know. It's just the PR and optics though.
You'd have hoped they'd have been on top of this as far as the training and matchday gear stuff for player goes. (assuming this isn't photosbopped and given who posted it, I don't think it would be)
It's an easy thing to keep an on. Someone's laid those shorts out to he worn and not bothered. It's about care in your role when there's a shit storm going on.
Why wouldn’t it? The Mens Home tops are all Made in Turkey and I doubt that will change now. The Women’s and some Juniors, depending on age, are Made in China.
Away and Third are all Made in China.
they aren’t still on sale. There are still sweatshirts on sale but not the same one that caused issues.
Is it a different sweatshirt with the same poor quality then?they aren’t still on sale. There are still sweatshirts on sale but not the same one that caused issues.
Is it a different sweatshirt with the same poor quality then?
They look the same but with different labels on. I really fancied one but they are bad when you see them in the shop. Why is the sweater advertised on the website different to the sweater you receive in the post/buy in the shop? Why don’t they put a photo of the school jumper like one on the website so at least you know that’s what you’ll be getting?they aren’t still on sale. There are still sweatshirts on sale but not the same one that caused issues.
It looks that wayI don’t know this, but I’d imagine it’s the same sweater, they just remembered to swap the original manufacturers label for a castore one......
Thought that had been withdrawn? They only sold 20 before withdrawing it and refunding.
They clearly seny out dodgy stuff in full knowledge.Yeah the negative publicity will be doing wonders for their brand, clearly did this on purpose.
They clearly seny out dodgy stuff in full knowledge.
Do you think they didn't know how much they were paying for the tat they sent out?
Do you think a professional company goes to Turkey hands over cash and lets them get on with it?
Do you think they have been caught out lying about the whole fiasco?
Wake up ffs.
I thought the Castore rep at the meeting said they had been removed from sale.The school one mate absolutely shocking.
Third wash for my home strip now and it's still fine.
You must have a great wife who knows how to do a washing.
I think so because I don’t go near it
The wife?