So we’ve had to pay for seats elsewhere and now GR4 is available?
What the actual f*ck?
What the actual f*ck?
PSV Home emails out
- Thread starter Jeepster
- Start date
Aye, sorry to be THAT guy but - @Greg Marshall - what the hell has happened here?
R
RobbenHood
Guest
Surely the club could stop all other sales, relocate you all back to your own seats, then open up sales window again?
Im not sure that would be a good idea mate,they cant do the basics right.
Im thinking same mate ill give it another hour.
They should have set a deadline for UEFA to return these and not told us we were 100% being moved until said deadline had passed.
Ridiculous.
Shambles and incompetence is putting it mildly. The ticket office debacle will no doubt be brought up at the AGM , and we already know the reply.
Lessons have been learned, new communications manager on board , updated web page etc etc and nothing will change. 46000 season ticket holders and we can’t even phone the TO.
Really is baffling that we can’t get it right.
Valley Bluenose
RTV? Completed it mate!
I think we are obliged to make premium, centrally located seats available 'along the long sides' for every UEFA match, ie the Govan Stand or the Main Stand. I know they use the Club Deck and, from reading on here, the GR4 area of the Govan Stand.
Whether those seats are ultimately utilised, or are returned unsold, is what presents the problem I think.
Hahahahaha. Imagine them even attempting this? Would end up with all smart cards deactivated and an empty stadium
Just feel as if there could be a deadline agreed between club/UEFA along the lines of “do you need these tickets?” - after which point the ST holders in those areas can be told with certainty whether they’re being moved or not.
Ally’s Golden Boot
Well-Known Member
F()cking raging. I’m sandwiched in the middle of a row whereas my own seat is on the aisle, I like my leg room. Totally pissed off.
Probably end up with a seat in Firhill for a game in March.
Valley Bluenose
RTV? Completed it mate!
I'm guessing here but I think there probably is. Issue for this match is clearly the very quick turnaround complicating things. I suspect Monaco, for example, would have required far fewer tickets than PSV Eindhoven. Difficult one for the Club.
I do feel for those having to move - especially if it later turns out their seats were 'returned' and they could have stayed where they were.
VGM
Well-Known Member
You’re assuming they can find their arse with both hands.
As @Valley Bluenose says we need to offer central seats. To do this in the Main Stand would mean having to use hospitality seats.
Masonic Penny
Well-Known Member
We bought seats in Club Deck and now ours in GR4 are/were made available. Usual shambles by TO.
Bluebell11
Well-Known Member
This is why I think they aren’t even considering safe standing. Can you imagine them trying to relocate people who don’t want to or can’t stand & keeping them together in friendship groups? Why they added things like mygers when they can’t even get the basics like selling tickets or having a phone line is beyond me.Can you imagine our TO attempting this
@Greg Marshall ffs get them to stop the sale now and give us our seats back.
RodShapero
New Member
If you read the terms and conditions of your season ticket purchase then you can't really greet.
R
RobbenHood
Guest
ClockworkOrange
Well-Known Member
I have some sympathy for the TO here. The alternative is:
Waiting for UEFA to get back to the club with the seats they don't want;
Offering up sales for those whose seats are still available;
Informing those whose seats have been taken that they will need to buy tickets elsewhere.
Add to that the tight turnaround and you can see how hard it is.
In the event of reaching the group stages, it'll actually be quite easy - the whole of GR4 will be taken over, so no one will need to worry.
Waiting for UEFA to get back to the club with the seats they don't want;
Offering up sales for those whose seats are still available;
Informing those whose seats have been taken that they will need to buy tickets elsewhere.
Add to that the tight turnaround and you can see how hard it is.
In the event of reaching the group stages, it'll actually be quite easy - the whole of GR4 will be taken over, so no one will need to worry.
TimzRFudz
Well-Known Member
No you’re absolutely right. The club are a dream to deal with and this is a one in a million incident that’s never happened before and unlikely to ever happen again. I’ll just sit down, shut up and hand over my money.
Gtf.
ClockworkOrange
Well-Known Member
No you’re absolutely right. The club are a dream to deal with and this is a one in a million incident that’s never happened before and unlikely to ever happen again. I’ll just sit down, shut up and hand over my money.
Gtf.
What's the alternative?
TimzRFudz
Well-Known Member
Funnily enough I believe Rangers pay people to deal with it mate.
As a fan / supporter / customer I’m entitled to my view that generally - not just on this occasion - the ticketing operation at Ibrox falls far far short of what it should be. It’s their job to come up with the solutions. Not mine.
MainStandLoyal
Well-Known Member
Trying to use the seatsub credit balance to pay majority of the PSV ticket, do I need to tick a box or just proceed with my bank details?
TimzRFudz
Well-Known Member
There’s a box you can tick near the final stage mate.
ClockworkOrange
Well-Known Member
I'm well aware that it sometimes falls short of expectations. But I'd suggest, on this occasion, they deserve some sympathy, and if there are a lack of alternatives, it's possibly because they've done more or less all they can.
MainStandLoyal
Well-Known Member
Is that after putting my bank details in mate?
TimzRFudz
Well-Known Member
Was before for me. There was a box ticking if you wanted to pay by card or immediately under it if you wanted to use credit you have in your account.
MainStandLoyal
Well-Known Member
Not there for me mate I’ll try again later.
TimzRFudz
Well-Known Member
I have a lot of sympathy for the people working there but my broader sympathy for the club when it comes to ticketing has long gone mate. It’s simply not befitting of the size of the operation and the money that people pour into the club. They take the piss knowing that if we don’t like it and told them to ram it then others will be queuing up to take our place. It’s a poor basis to set your customer service standards by. Especially when they waffle on about ‘best in class’ etc at times.
TimzRFudz
Well-Known Member
Sorry mate. Was definitely right under that box.
Ironically I chose not to use it as I half expected it to be another shambles and end up going around in circles.
ClockworkOrange
Well-Known Member
As someone who queued for three hours for his Braga ticket, I would certainly agree with this.
Wow so my seat is now available for sale but because I bought one this morning (as f*cking instructed) I can't buy it lol. SLO as usual nowhere to be seen, god Rangers are utterly useless! I know UEFA are at play here but why not seek clarification from them prior to making us buy seats we don't want.....
frankie_dux
Well-Known Member
Sorry if already asked but will there be a general sale ?
Monday morning
The biggest frustration is that this was entirely avoidable by better planning and communication. If they say anything at all they will attempt to blame it on UEFA/timescales etc but that’s nonsense. It’s time for them to put their hands up, admit there are serious flaws in their processes/comms and tell us how it’s going to improve.
I could be wrong but the way I saw it was that you’d have to have credit equal to/greater than the value of the ticket.
Didn’t see an option for part credit/part card. I could very easily be wrong.
It let me use £17 towards a £33 ticket. Part credit works.
TimzRFudz
Well-Known Member
I’ve got £25 of credit but the option came up for me mate.
cuellarsbraces
Well-Known Member
Has anyone else on the CCCS not had their payment taken yet? Same thing happened to me for USG game where it didn't come off and I had to buy a random seat in the stadium.
