Raymond Reddington
Well-Known Member
Does anyone else find our ticket office to be extremely incompetent? The amount we pay in booking fees surely means we could hire better staff with basic service skills. Shambles.
It took them like 5 weeks to send out an email to confirm there would be no day trip for Porto- Email went to us like 10 days before the game.
That’s incompetent. No other way of putting it.
Was that not related to the Thomas Cook fiasco?
I honestly can't say I've ever had a problem with them.
I'm not accusing the OP of anything here but the only time I've seen or heard of any big issues is when they've been confronted with uncalled for aggressive behaviour.
Of course problems will arise from time to time but I've always found that if you raise the issue in a civilised manner, it gets sorted promptly and efficiently.
Maybe I've just been lucky over the last 40 years or so!
It took them like 5 weeks to send out an email to confirm there would be no day trip for Porto- Email went to us like 10 days before the game.
That’s incompetent. No other way of putting it.
The phone lines, and more particularly the costs, are the only major problem. On a lesser scale, the website interface could be much, much better as well.
Never had a problem and always had good service.I sent an email yesterday and got a response just over an hour later.I can only speak from my own experience.
Appreciate that many have had issues,bro.Fair enough brother, only speaking from my own as well.
So face to face is ok then? And over the phone is a different story, you are right. Manchester call centres and everything.Face to face there has only ever been one problem. Over the phone is a different story. I might just have had bad luck with the TO tbf, that I constantly get through to folk who don’t carry out their promises.
Costs and systems will always be there and cause problems and issues. People causing issues is the major problem.
So face to face is ok then? And over the phone is a different story, you are right. Manchester call centres and everything.
But don't let that stop you.
Always been fine with me. He travel club on the other hand...
I agree...but in my experience it certainly doesn't help!People not carrying out what they said they would do is not a problem caused by aggressive behaviour.
Rangers Ticket Centre opening hours are Monday, Tuesday and Friday 9am until 5pm. Wednesday 10am until 5pm and Thursday 9am until 6pm, Saturday 10am until 2pm and closed Sunday.What time does the TO open at? Need to head over for a Porto Ticket.