Rangers tv and the £25 voucher

The Royal Standard

Well-Known Member
I’ve read conflicting posts regarding of the viability of using the voucher towards RtV.
Can anyone advise for certain is it possible and if so how do you do it?
 

Div1872

Well-Known Member
I emailed over a week ago to request a voucher so I could use to renew my RTV subscription

Got a reply saying I’ve got a credit on my Rangers No account

I asked if I can use this for RTV. Got another email from ticket office with a link but link never worked

I emailed them back but got no reply

I then emailed SLO @Greg Marshall on Saturday ask him for clarity and his assistance on the issue

Still waiting a reply
 

The Royal Standard

Well-Known Member
I emailed over a week ago to request a voucher so I could use to renew my RTV subscription

Got a reply saying I’ve got a credit on my Rangers No account

I asked if I can use this for RTV. Got another email from ticket office with a link but link never worked

I emailed them back but got no reply

I then emailed SLO @Greg Marshall on Saturday ask him for clarity and his assistance on the issue

Still waiting a reply
Cheers bud hopefully we hear something definite on this
 

si72

Well-Known Member
I emailed over a week ago to request a voucher so I could use to renew my RTV subscription

Got a reply saying I’ve got a credit on my Rangers No account

I asked if I can use this for RTV. Got another email from ticket office with a link but link never worked

I emailed them back but got no reply

I then emailed SLO @Greg Marshall on Saturday ask him for clarity and his assistance on the issue

Still waiting a reply
You need to log into your account before you click the link.
 

Div1872

Well-Known Member
Logged into my season ticket account and I have a credit balance of £25.00

I cannot see any way to use the credit balance for my RTV renewal

It’s certainly not an easy process if I’m honest
 

Div1872

Well-Known Member
Bit of an update.

£25.00 credit was applied on 29.6.20 but £25.00 was removed from the account on 9.7.20 so the account balance is £0.00
 

rossgers

Well-Known Member
Official Ticketer
I also emailed about using the £25 credit balance and received a link for rtv to use with the credit balance now removed. The link does not work as I am not registering as a new rtv user. Have emailed again requesting advice on how an existing rtv email address can use the link but no response. Doesn't look like I will subscribe to rtv anytime soon. And I have lost the £25 credit balance. This isn't good customer service.

The email address I have contacted for assistance is;
rangerstvsupport@streamamg.com
 

Valley Bluenose

Well-Known Member
I also emailed about using the £25 credit balance and received a link for rtv to use with the credit balance now removed. The link does not work as I am not registering as a new rtv user. Have emailed again requesting advice on how an existing rtv email address can use the link but no response. Doesn't look like I will subscribe to rtv anytime soon. And I have lost the £25 credit balance. This isn't good customer service.

The email address I have contacted for assistance is;
rangerstvsupport@streamamg.com
Perhaps you have to cancel your existing subscription first and then try the link to purchase the new one? Or has your existing subscription already expired?
 

Div1872

Well-Known Member
Club need to sort this out

I’ve emailed SLO and ticket office who gave me a link to RTV that didn’t work

SLO on FF yesterday replying to posters on here

Lets see if he resolves this issue but poor customer service
 

derbyloyal

Well-Known Member
Official Ticketer
I emailed the Club asking if I could use the voucher towards RTV and was sent a link and assurance that the voucher had been applied. I've just completed the checkout process on a £60 annual subscription and have been charged the full amount, no sign of the £25 discount. I'd have taken out a subscription regardless, mainly for the MyGers points as I hardly ever watch it, but the whole voucher thing has annoyed me.
 

rossgers

Well-Known Member
Official Ticketer
Perhaps you have to cancel your existing subscription first and then try the link to purchase the new one? Or has your existing subscription already expired?
I don't have an active subscription. But as my email is registered, I cannot register as a new user.
 
There have been multiple posts on this including one for myself. I’ve emailed the ticket office this afternoon as the whole thing is as clear as mud. They’d have been better not handing out any vouchers given you can use them for hardly anything.
 

Bluebluesea

Well-Known Member
Official Ticketer
Here is exactly what I did to get the £25 applied to a years subscription. I emailed the address above stating I would like the £25 voucher for Rangers sub. I included my Rangers number in the email. I got a response about 3 hours later which was in the picture. I cancelled my current subscription. Make sure you are logged in to Rangers tv first before clicking the link, if on an iPhone, using safari go to Rangers tv and click login. Then once clicking the link in the email, it brings you to a page which says you will be charged £35 for your subscription today. You then just pay that amount for a years access.
 

rossgers

Well-Known Member
Official Ticketer
Here is exactly what I did to get the £25 applied to a years subscription. I emailed the address above stating I would like the £25 voucher for Rangers sub. I included my Rangers number in the email. I got a response about 3 hours later which was in the picture. I cancelled my current subscription. Make sure you are logged in to Rangers tv first before clicking the link, if on an iPhone, using safari go to Rangers tv and click login. Then once clicking the link in the email, it brings you to a page which says you will be charged £35 for your subscription today. You then just pay that amount for a years access.
I don't know how you did it, but it works. :)) Think the key is to be logged into your account before accessing the link.
 

weevlad

Well-Known Member
yep, email ticket office, they mail back with a link

log into RTV (or create an account and log in) then click on the link - you get discount applied
 

Mozza

Member
Has anyone used the MyGers discount as well as the £25? I’m being told you can only use one.
 

BoyInRoyalBlue

Well-Known Member
The club have taken the absolute piss out of the fans this summer in regards jumping through hoops (pardon the pun) to get a £25 voucher and for them that wanted a refund for last seasons games.

I will tell you what, I remember the early 2000s being pissed off at the board treating us like shite and more like customers than the lifeblood of the club, but this board this summer have been a disgrace and as bad as anything early 2000s we were served up.

Mygers and the whole refund process has been at best amateurish from the start.

Actually feel a bit sorry for SLO as he is the face and gets the brunt of it.
 

Ryan

Well-Known Member
yep, email ticket office, they mail back with a link

log into RTV (or create an account and log in) then click on the link - you get discount applied
So the one link works for everyone my mate forwarded the link to me as the ticket office isn't replying to me.
 

Ryan

Well-Known Member
I just emailed and received a reply saying the voucher I’ve received can not be received against an RTV package. It’s a shambles.
Did you email RangersTV? I got the same reply from them about 20 mins ago. My mate emailed the ticket office this morning got a reply within 15 minutes of sending it I sent an email about half an hour later and not had a reply.
 

Valley Bluenose

Well-Known Member
So the one link works for everyone my mate forwarded the link to me as the ticket office isn't replying to me.
If your mate’s link works for you then it’s a shambles from Rangers. Equally, if links have been getting shared around and folk who don’t have the £25 refund are getting a discount on RangersTV then it might explain why some are getting emails from the Club saying you can no longer use it.
 

Ryan

Well-Known Member
If your mate’s link works for you then it’s a shambles from Rangers. Equally, if links have been getting shared around and folk who don’t have the £25 refund are getting a discount on RangersTV then it might explain why some are getting emails from the Club saying you can no longer use it.
It's coming up £35 when I click the link but I had to be logged in and I have my Rangers number linked to my Rangers TV account but I doubt we are that advanced. I have the £25 credit in my account.
 

Valley Bluenose

Well-Known Member
It's coming up £35 when I click the link but I had to be logged in and I have my Rangers number linked to my Rangers TV account but I doubt we are that advanced. I have the £25 credit in my account.
Hopefully it only works for those who already have the credit in their account mate and isn’t being used as a scam, which was my concern from your earlier post.
 

Valley Bluenose

Well-Known Member
Sorry but isn't Rangers TV free to season ticket holders. If so how do you activate it
You are confused.

Access to behind closed doors home matches for season ticket holders will be via access codes that allows them to view the match stream on RangersTV. Codes will be emailed out before each game. That’s all you will have access to, the match stream, it’s not a subscription to RangersTV and there’s nothing to ‘activate’.
 

HarryRfc86

Active Member
I
The club have taken the absolute piss out of the fans this summer in regards jumping through hoops (pardon the pun) to get a £25 voucher and for them that wanted a refund for last seasons games.

I will tell you what, I remember the early 2000s being pissed off at the board treating us like shite and more like customers than the lifeblood of the club, but this board this summer have been a disgrace and as bad as anything early 2000s we were served up.

Mygers and the whole refund process has been at best amateurish from the start.

Actually feel a bit sorry for SLO as he is the face and gets the brunt of it.
Totally agree, think it’s been said many times but could’ve been handled a lot better. Appreciate know one expected to need a process for these scenarios but by making things confusing and difficult it will probably have cost the club more as it’s clearly p issing people off. Have the club announced to those that claimed a refund when they will get it? Or how much it’s cost
 

ThePizzaCat

Well-Known Member
Official Ticketer
This is a shambles, I've requested my voucher weeks ago but no reply despite a few emails.

Not the end of the world but communication is atrocious. I've already purchased mygers so would like to have used it against the yearly RTV subscription.
 

Greg Marshall

Well-Known Member
I emailed over a week ago to request a voucher so I could use to renew my RTV subscription

Got a reply saying I’ve got a credit on my Rangers No account

I asked if I can use this for RTV. Got another email from ticket office with a link but link never worked

I emailed them back but got no reply

I then emailed SLO @Greg Marshall on Saturday ask him for clarity and his assistance on the issue

Still waiting a reply
I also emailed about using the £25 credit balance and received a link for rtv to use with the credit balance now removed. The link does not work as I am not registering as a new rtv user. Have emailed again requesting advice on how an existing rtv email address can use the link but no response. Doesn't look like I will subscribe to rtv anytime soon. And I have lost the £25 credit balance. This isn't good customer service.

The email address I have contacted for assistance is;
rangerstvsupport@streamamg.com
The link should work - if you already have a sub you would need to cancel it before being able to sign up to a new one.

Or just register as a new user as its not that big a deal as the history only counts from this season onwards
 

Greg Marshall

Well-Known Member

ThePizzaCat

Well-Known Member
Official Ticketer
I have just had it added. I've asked for a link to use it towards an annual RTV subscription.
 

brother1

Well-Known Member
You are confused.

Access to behind closed doors home matches for season ticket holders will be via access codes that allows them to view the match stream on RangersTV. Codes will be emailed out before each game. That’s all you will have access to, the match stream, it’s not a subscription to RangersTV and there’s nothing to ‘activate’.
And how do you think that will go?
As a holder of 2 season tickets without RTV I have no idea how I will get to watch the games.
Have you had an email from the club regarding this?
I would tend to agree with other people saying the club have spectacularly fucked this whole situation up.
 

Valley Bluenose

Well-Known Member
And how do you think that will go?
As a holder of 2 season tickets without RTV I have no idea how I will get to watch the games.
Have you had an email from the club regarding this?
I would tend to agree with other people saying the club have spectacularly fucked this whole situation up.
How do I think it will go? I think it will go swimmingly - so long as folk take the time to check their Rangers Accounts and ensure they have elected to receive email communications from the Club and provided they are aware that such emails will, almost certainly, land in the Junk folder.

I didn't have an email from the Club but I did read mention of the process in a statement or interview and its been covered by the SLO on here as well. I'm not going to go looking for it for you though. The first home game is next Wednesday. I'm sure we will hear more from the Club in due course.

EDIT: In fact, Bisgrove made mention of it the other day (not specifically the codes but the complimentary access for match coverage via virtual match passes).

Commercial and Marketing Director, James Bisgrove commented: “For our season ticket holders, we’re pleased to confirm complimentary RangersTV live coverage of the two Ibrox pre-season games versus Coventry City and Motherwell, this being a further demonstration of the added value we are looking to create and a preview of the enhancements we will make through the virtual match passes.

 
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