Update 25/04/22 - Update on a meeting I had with Rangers today See Post 187
Update 02/12/21 - Simplifying the OP post due to the 1000 character limit. I'll now list the main header with a link to the more detailed explanation on a separate post. This will help me when adding new Items or updates.
Update 13/10/21 - Update from Fan Engagement meeting with @Greg Marshall See Post 124
Update 13/10/21 - Results are in with voting stats broken down and a priority order list based on the results. See Post 115
Update 09/10/21 - I'm gong to present the feedback and poll results to Rangers at their feedback session this week. The more votes the better so please choose by Tuesday.
Over the past few months there has been a consistent amount of new threads popping up relating to issues with the Rangers website, mostly around ticket purchasing but also other comments about the presentation and navigation of it as well.
While I expect most of the feedback to be captured and catalogued on a Backlog list within the Rangers online development team, I thought it could be a good idea to start listing down what our biggest issues are and tag @Greg Marshall in so he can feed it back to them. This could then be prioritised based on the most fed back issues so they have a better idea of what we want to see change first and improve our online Customer experience.
If you can list in your own order of importance what you have an issue with and what impact it has (and suggestions of improvement if you have any) I can keep a master list in this OP for Greg and others to see so they can consider for the next website updates they do. I'm planning on attending one of the feedback sessions at Ibrox this month so will aim to bring some of the feedback to that table as well. While some issues might have a reason that we can't get the new features we want we may get an idea of why so we can put them to bed.
Issue 1: Upgrading Child/Concession to Adult - Click for detail Post 157
Issue 2: Tickets are not a main menu item on the home page - Click for detail #157 - UPDATE 30/11/21- Now live on the Website
Issue 3: Lost Season Ticket temporary QR code - Click for detail #157 - UPDATE - 07/10/21
Issue 4: Match Fixtures/Results/Info not up to date - Click for detail #157
Issue 5: The Website appears 'over-optimised' for mobile devices - Click for detail #157
Issue 6: Club History Section - Click for detail #157
Issue 7: Detailed Bio of all Club Teams - Click for detail #157
Issue 8: MyGers Points needs broken down and easier to find - Click for detail #157
Issue 9: Priority Ticket Sales only viewable by eligible people - Click for detail #157
Issue 10: SeatSub (Multiple Items) - Click for detail #157
Issue 11: Buying Matchday programmes should not be under Tickets - Click for detail #157
Update 02/12/21 - Simplifying the OP post due to the 1000 character limit. I'll now list the main header with a link to the more detailed explanation on a separate post. This will help me when adding new Items or updates.
Update 13/10/21 - Update from Fan Engagement meeting with @Greg Marshall See Post 124
Update 13/10/21 - Results are in with voting stats broken down and a priority order list based on the results. See Post 115
Update 09/10/21 - I'm gong to present the feedback and poll results to Rangers at their feedback session this week. The more votes the better so please choose by Tuesday.
Over the past few months there has been a consistent amount of new threads popping up relating to issues with the Rangers website, mostly around ticket purchasing but also other comments about the presentation and navigation of it as well.
While I expect most of the feedback to be captured and catalogued on a Backlog list within the Rangers online development team, I thought it could be a good idea to start listing down what our biggest issues are and tag @Greg Marshall in so he can feed it back to them. This could then be prioritised based on the most fed back issues so they have a better idea of what we want to see change first and improve our online Customer experience.
If you can list in your own order of importance what you have an issue with and what impact it has (and suggestions of improvement if you have any) I can keep a master list in this OP for Greg and others to see so they can consider for the next website updates they do. I'm planning on attending one of the feedback sessions at Ibrox this month so will aim to bring some of the feedback to that table as well. While some issues might have a reason that we can't get the new features we want we may get an idea of why so we can put them to bed.
Issue 1: Upgrading Child/Concession to Adult - Click for detail Post 157
Issue 2: Tickets are not a main menu item on the home page - Click for detail #157 - UPDATE 30/11/21- Now live on the Website
Issue 3: Lost Season Ticket temporary QR code - Click for detail #157 - UPDATE - 07/10/21
Issue 4: Match Fixtures/Results/Info not up to date - Click for detail #157
Issue 5: The Website appears 'over-optimised' for mobile devices - Click for detail #157
Issue 6: Club History Section - Click for detail #157
Issue 7: Detailed Bio of all Club Teams - Click for detail #157
Issue 8: MyGers Points needs broken down and easier to find - Click for detail #157
Issue 9: Priority Ticket Sales only viewable by eligible people - Click for detail #157
Issue 10: SeatSub (Multiple Items) - Click for detail #157
Issue 11: Buying Matchday programmes should not be under Tickets - Click for detail #157
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