RTV Ipad issues

Rangersmandownunder

Well-Known Member
Try this on your iPad. Go to:

Settings - Safari. Scroll down and find Request Desktop Site. Expand it and set the slider to OFF.

Refresh your page in Safari and try again.

For some reason, as of this morning, this ‘glitch’ has appeared.

Courtesy of Valley Bluenose
 

GEODGC

Well-Known Member
Official Ticketer
RTV videos won’t play on my Ipad Pro, can anyone help with this. It worked fine up until yesterday.
I’m on my iPad and just tried there, I was getting RTV to load but getting a blank screen when actually trying to play videos. Played about a bit and it’s Crystal that was stopping me watching anything, I disabled that and everything is playing ok now. Have a mess about with your content blockers, it will be one of them that’s the issue.
 

Smkz23

Well-Known Member
Many thanks for the advice, Valley Bluenose’s tip seems to have done the trick. Do you know if it’s best to keep the “ request desktop” button off at all times?
it looks that way as a couple of websites that werent working properly for me now do.
 

Valley Bluenose

Well-Known Member
Try this on your iPad. Go to:

Settings - Safari. Scroll down and find Request Desktop Site. Expand it and set the slider to OFF.

Refresh your page in Safari and try again.

For some reason, as of this morning, this ‘glitch’ has appeared.

Courtesy of Valley Bluenose
Yup, that’s the solution I stumbled upon - by chance. I haven’t noticed it have an impact on other sites as yet.

This only changed on Friday morning so I expect we will get a load of posts on it tomorrow as folk tune in for the game.

No idea if the change that caused this is at Apple’s end or RangersTV’s. However, I do note another poster say he had the same issue with sites other than RangersTV, which suggest an Apple change, @GEODGC mentions adblocker and I do have one (AdBlock plus) but the change above was the simplest solution for me. And easily ‘fixed’.

I’ve emailed support@rangerstv.tv and made them aware of the issue and the ‘fix’.
 
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TheStandardBearer

Well-Known Member
I’ve always watched RTV through my PlayStation noticed it’s stopped letting me watch it on the full screen, I’m assuming it’s tied into this.... does anybody know how to fix it?
 

ChildOfGod

Well-Known Member
Yup, that’s the solution I stumbled upon - by chance. I haven’t noticed it have an impact on other sites as yet.

This only changed on Friday morning so I expect we will get a load of posts on it tomorrow as folk tune in for the game.

No idea if the change that caused this is at Apple’s end or RangersTV’s. However, I do note another poster say he had the same issue with sites other than RangersTV, which suggest an Apple change, @GEODGC mentions adblocker and I do have one (AdBlock plus) but the change above was the simplest solution for me. And easily ‘fixed’.

I’ve emailed support@rangerstv.tv and made them aware of the issue and the ‘fix’.
Mate thanks but what’s the fix for other browsers eg Chrome / Opera ?
 

Valley Bluenose

Well-Known Member
Mate thanks but what’s the fix for other browsers eg Chrome / Opera ?
On the iPad? No idea mate I’ve always used Safari. Wasn’t even aware that this glitch - which only appeared last Friday morning - affected other browsers as well. RangersTV works absolutely fine on Safari (once you make this change).

If you’re talking about those browsers on other devices then you have bigger problems, probably VPN-related. RangersTV works, for me, with every browser I’ve tried on pc - Edge, Firefox and Chrome - and many others have it working fine on Opera.

If it’s not iPad related probably best to start another thread and we will see if we can help. This thread is probably best kept short and sweet for this specific iPad-related issue.
 

Valley Bluenose

Well-Known Member
Cheers man . I’m iPad and use non-safari browser but it’s cool I will use the native Safari for RTV games cheers again.
Glad you are sorted mate. After making this change you should have no issue on Safari.

I'm intrigued though that you suggest this impacts on other browsers as well. I'd just assumed it was only affecting the inbuilt Safari browser. You have tried playing RangersTV video on these browsers and they've failed I assume?

Also acts as a wee bump for this thread as we get nearer to kick-off.:)
 

govan_derriere

Well-Known Member
Official Ticketer
Glad you are sorted mate. After making this change you should have no issue on Safari.

I'm intrigued though that you suggest this impacts on other browsers as well. I'd just assumed it was only affecting the inbuilt Safari browser. You have tried playing RangersTV video on these browsers and they've failed I assume?

Also acts as a wee bump for this thread as we get nearer to kick-off.:)
Your fix is now being issued by RangersTVSupport. Received this reply.

Well done VB.

“Due to a recent Apple update some videos are showing a white space where you would usually see the RTV Player.

Please follow the below steps for a temporary fix.

Go to:

iPad Settings > Safari. Scroll down and find Request Desktop Site. Open it and set the slider to OFF.

Refresh your page in Safari and try again.”
 

Valley Bluenose

Well-Known Member
Your fix is now being issued by RangersTVSupport. Received this reply.

Well done VB.

“Due to a recent Apple update some videos are showing a white space where you would usually see the RTV Player.

Please follow the below steps for a temporary fix.

Go to:

iPad Settings > Safari. Scroll down and find Request Desktop Site. Open it and set the slider to OFF.

Refresh your page in Safari and try again.”
Ha, they could at least have given me - and FollowFollow - a wee acknowledgement for giving them the answer. They probably didn't even know there was an issue to be fair.

I'm kidding by the way before anyone starts.:)
 

donka

Well-Known Member
Set this only for RTV instead of all sites. Set the default as above back to desktop.
Now go to RTV and once opened, click on the AA at the left of the url bar. Here there is website settings where you can tell just this site to use the mobile site without affecting others. Prob worth keeping it as mobile as there is little difference between the two for RTV on the iPad.
 
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