RTV/VST Viewers - Tips and Help - Updated With App Info

Valley Bluenose

Well-Known Member
Another Home game tomorrow so a wee bump for this. I’m away visiting my son so hopefully others can rally and help out those who might be having a struggle. Will pop in as and when I can but most info is already in the thread.

Hot topics include Account Blocked messages. Usually caused by having logged in on two devices at some point. Don’t forget to log out of the App for example. You can try asking for a Password Reset/Forgotten Password. More often than not that will get you back in again (you can reuse the existing password). If you are still blocked then you need to message these guys: rangerstvsupport@streamamg.com

For overseas viewers on PPV, note they don’t offer just the match any more but a 3 day Unlimited Pass. Much better deal.
 

lumbear1872

Well-Known Member
Managed to buy it there,had to change my password, i used my daughters laptop the last time,might be the reason!
 

Valley Bluenose

Well-Known Member
Managed to buy it there,had to change my password, i used my daughters laptop the last time,might be the reason!

Just for the info of others having to do a password reset. As far as I’m aware you can reset it by re-using your previous password. You don’t need to change it to a brand new password.
 

Valley Bluenose

Well-Known Member
I see threads popping up again about too many connections or account blocked.

Make sure you aren’t logged in on too many devices. Sometimes it fails to log you out fully so you need to check. Some folk forget to log out on the App, for example. You can only log in on one device at a time - or you will be blocked.

Afrer that, three options:

1. Clear cache/cookies and try again. There’s an outside chance that might work.

2. Go through the Forgotten Password routine. They will email you details to reset your password. You can reuse your old one if you choose. This will normally get you sorted.

3. If that doesn’t work, or you don’t want to try it, email support on: rangerstvsupport@streamamg.com

Good Luck.
 

Crash

Member
Up bright and early today, looking forward to seeing a good pumping issued by The Bears. However, logged in and getting the "not authorised to view" on RTV (with a Z by the way), due to being in the wrong country ??
I've emailed the usual help address, but suspect nowt will happen due to it being a Saturday, etc...
Anyone else had this and what's the solution ??
 

Bigboabwylie

Active Member
Up bright and early today, looking forward to seeing a good pumping issued by The Bears. However, logged in and getting the "not authorised to view" on RTV (with a Z by the way), due to being in the wrong country ??
I've emailed the usual help address, but suspect nowt will happen due to it being a Saturday, etc...
Anyone else had this and what's the solution ??
Yep me too it's a worry
 

Bigboabwylie

Active Member
I too have that issue. Only available in certain countries. Any suggestions. I’m planning to watch via iPhone/Safari as normal. I’ve switched the phone off and on and made sure no vpn is running. I am in Scotland.
I am in Scotland too don't know whether to just leave it and hope it sorts itself out . I have never used a VPN
 

Enclosure Blue

Well-Known Member
Official Ticketer
I just logged in via live.Rangers.co.uk/live and i'm getting "We're sorry, this content is only available in certain countries" ?

**Edit, never saw previous posts!**
 

Scottm1872

Well-Known Member
Official Ticketer
My brother is trying to use his season ticket code for the 1st time but it's saying it's expired, anyone any ideas how to fix it?
 

Wang

Well-Known Member
I know there’s still 20 mins until the programme starts but the way the match is being displayed on the Rangers TV App (fixtures) doesn’t have the usual video/audio options showing.

Hope there’s not gonna be a balls up.
 

coolk

Member
Normally fine on Xbox but can’t get logged in. Saying I’m logged in on too many devices but I’m not.
 

vinnie

Well-Known Member
I know there’s still 20 mins until the programme starts but the way the match is being displayed on the Rangers TV App (fixtures) doesn’t have the usual video/audio options showing.

Hope there’s not gonna be a balls up.
14:30 start on RYV mate
 

Diocletian

Well-Known Member
Is this included in the pass we were all buying a few weeks ago? When I paid for that this is the message they sent: "August Home Matches Live (£26.99) 5 Aug 2020 to 17 Sep 2020."
To me, that means today's game is included?
 

Valley Bluenose

Well-Known Member
Is this included in the pass we were all buying a few weeks ago? When I paid for that this is the message they sent: "August Home Matches Live (£26.99) 5 Aug 2020 to 17 Sep 2020."
To me, that means today's game is included?

Not according to a member in here who got an email reply. Be mad of the Club to give away a free extra game.
 

JyGee

New Member
It’s a
Cheers, looks like they’ve removed the video/audio options as they’re usually there long before the programmes start.

Hopefully won’t be an issue.
its an effin joke...week in week out always issue and no arse from RTV on a bloody match day to answer queries by email....shocking state
 

LarkfiedLoyalNS

Well-Known Member
I’ve got a wee old apple box about the size of a cigarette box can I watch the game via syncing my phone and that? Just the laptop out put is poor using hdmi cable?
 

Valley Bluenose

Well-Known Member
I’ve got a wee old apple box about the size of a cigarette box can I watch the game via syncing my phone and that? Just the laptop out put is poor using hdmi cable?

Your AppleTV might be too old but worth a try I guess.

If laptop/HDMI is poor you’ve bigger problems I’d say. That’s the optimum way to view.
 

Prestwick_ Bear

Well-Known Member
Just another heads up fellow Bears, if you are going to view the game on your laptop or any other device except from your mobile please ensure you have logged out of the RTV app on your mobile device. This happened to me last time as you can only view on one device at a time.

Any issues with this ask @Valley Bluenose. :p
 

Valley Bluenose

Well-Known Member
Cool, I did think that at the time, but the dates made me pause before spending another tenner. Cheers mate.

It makes sense that if it says you get until 17 Sep then today would be included. The guy posted his email reply to be fair. Cock up from the Club I reckon. Somebody will hang on until the last minute and let us know I’m sure LOL.
 

CooperOnTheWing

Active Member
Had to change password and charged twice for the game. Hopefully can get a refund or rolled over to the next game. It’s always a bad experience buying pay per view with Rangers, unfortunately.
 

Valley Bluenose

Well-Known Member
Options to view in the app / fixtures not showing . Panic mode here.

I‘m logged in on pc so don’t want to login on App and get blocked mate. It’s usually - login, click in fixtures on bottom bar, select game, select ‘live video’ from the pop-up menu that appears and away you go.

Blocked pop-ups in your Settings perhaps?
 

Prestwick_ Bear

Well-Known Member
Just to add when you are logged into RTV you'll notice " watch live " is in Grey at the moment, that will change to Red around 14:30 and all going well you will be able to get the stream and should be good to go.

Good luck.
 
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