RTV/VST Viewers - Tips and Help - Updated With App Info

westfieldbear235

Active Member
I went from streaming on my phone to my tv then put amazon silk browser on my firestick and added Rangers tv on favourites... watched past 2 games with this and no issues ....so far
 

Shropshire_Bear

Well-Known Member
I had the multiple devices message on my iPad, but could login on my iPhone. Luckily, I had an old iPad which allowed me to login. I ensured that only 1 device was logged in, but I still get the multiple devices message on my iPad.
 

a_weir

Well-Known Member
I went from streaming on my phone to my tv then put amazon silk browser on my firestick and added Rangers tv on favourites... watched past 2 games with this and no issues ....so far

I thought the quality for me through Silk was shit. Should I be changing any settings?

Much better with my laptop plugged in.
 

Valley Bluenose

Well-Known Member
Most folk who have logged in on too many devices actually get the ’Account Blocked’ message and then can’t get logged in on any device at all. I’ve once had the ‘too many connections’ message on my iPad, having earlier been logged in on my desktop. I could still log in on desktop just not iPad. My workaround was simply to clear cache/cookies/data on the iPad and try again. It worked.

I‘m convinced there is an issue with it not recognising you have logged out sometimes.

Three options if you encounter the ‘too many connections’ or ‘Account Blocked’ messages:

1. Try clearing cache/cookies and try to log in again. It might work.

2. Do a Password Reset/Forgotten Password. You can reuse the old Password. In most cases this will get you sorted.

3. If neither works, email Support: rangerstvsupport@streamamg.com

And, for @Dave Angell you can still view via the app, but can’t purchase a match via the app. Dunno about casting via AppleTV though. Seems to work for some and not others. Possibly depends on the variant of AppleTV you have?
 

GranvillusClutterbuckus

Well-Known Member
Yeah, I noticed as well the lag between logging out of another device and it being possible to login to another device. Password reset fixed it.

Intrigued to find out WHY a password reset fixes this though. Unless it kicks in a workflow which clears all existing logged in records at the same time it's a bit of a strange one.

Because with whatever the above does, then they might be just as well instead having an auto-terminate/expire existing connections action happening on login through a device with a "all existing connections will be terminated" type message to the user.
 
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Dave Angell

Well-Known Member
And, for @Dave Angell you can still view via the app, but can’t purchase a match via the app. Dunno about casting via AppleTV though. Seems to work for some and not others. Possibly depends on the variant of AppleTV you have?

On the RTV app there's a Fixtures button on the bottom right, and from the fixtures displayed you were able to select that fixture and watch the video. That wasn't available to me on Saturday, despite having gone into the RTV webpage and purchasing the game (then logging back out to try viewing on the RTV app).

I won't be home from work in time to watch the Red Imps game so will need to wait until the next home fixture to try again.

The Apple TV box is a 5th gen model, although I used to have the 2nd gen model and was able to screen mirror fine from an iPhone. Regardless, it was working a treat for the first three home games.
 

viewoftheadige

Well-Known Member
Are they showing the Red Imps game or is it just Audio? Didn't think they had the rights to the Europa League but heard Tom mention the game just as I was logging off?
 

usbear

Well-Known Member
Had the same issue

I was using my phone (same device) but it wouldn’t let me log into the app (saying I was logged into too many devices). I then went on Safari and managed to log in.

However, while in Safari, and streaming through Apple TV, I kept getting automatically logged out every 10 minutes during the first half. I was going to reset my PW and give the RTV folks an earful at half time but it stopped doing it through the half time show and the entire second half....I think I’ll change my PW this week though...

Fn computers are like woman....can’t live with them can’t live without them!
 

Valley Bluenose

Well-Known Member
On the RTV app there's a Fixtures button on the bottom right, and from the fixtures displayed you were able to select that fixture and watch the video. That wasn't available to me on Saturday, despite having gone into the RTV webpage and purchasing the game (then logging back out to try viewing on the RTV app).

I won't be home from work in time to watch the Red Imps game so will need to wait until the next home fixture to try again.

The Apple TV box is a 5th gen model, although I used to have the 2nd gen model and was able to screen mirror fine from an iPhone. Regardless, it was working a treat for the first three home games.

Strange. I’m guessing the root cause of this is, again, the failure to register the logout on the first device. It’s becoming a bit of a theme. The idea of an ‘auto-terminate’, as mooted by @GranvillusClutterbuckus, on all devices seems sensible. I know, for example, many don’t bother to logout from the App on their mobile device - but that only explains some of the issues, not them all.
 

brain

Well-Known Member
I just find it annoying how I keep having a re sign in all the time. Thank goodness for autofill.
 

brain

Well-Known Member
Ha ha, and there we have the first counter-argument to having RangersTV auto-terminate and log folk out automatically.:)

F*ck being involved in anything that involves trying to keep Rangers fans happy. We’d moan about absolutely anything.
Sorry I didn't realise it was a deliberate thing? I just noticed that when I refresh or anything I have to sign back in.
 

Valley Bluenose

Well-Known Member
Sorry I didn't realise it was a deliberate thing? I just noticed that when I refresh or anything I have to sign back in.

Think we are at crossed purposes mate, probably my fault. Folk are getting accounts blocked for signing in on more than 1 device so it was suggested that you should be automatically logged out after a period of inactivity on a device. Leaving yourself signed in on the App is a common thing but if you then log in elsewhere it’s a problem. I thought you were arguing that the auto-logout due to inactivity was a bad idea.

I still say f*ck getting involved in anything to do with keeping Rangers fans happy though.;):)
 

Govanx

Cool Story Bro
I’m still waiting on a reply from them. If I wasn’t on FF and able to access posts from guys like @Valley Bluenose id have been screwed. I’m not happy with them at all this year and I’ve been with them since the beginning. It feels like the powers that be at the club are taking fans for granted in a lot of different areas. Merchandise, season tickets, RTV, led by “if you don’t like it do one” Robertson.
 
Had the same issue

I was using my phone (same device) but it wouldn’t let me log into the app (saying I was logged into too many devices). I then went on Safari and managed to log in.

However, while in Safari, and streaming through Apple TV, I kept getting automatically logged out every 10 minutes during the first half. I was going to reset my PW and give the RTV folks an earful at half time but it stopped doing it through the half time show and the entire second half....I think I’ll change my PW this week though...

Fn computers are like woman....can’t live with them can’t live without them!

I didn't think about the app being considered a log in.
 
Sorry I didn't realise it was a deliberate thing? I just noticed that when I refresh or anything I have to sign back in.
Yeah, I noticed as well the lag between logging out of another device and it being possible to login to another device. Password reset fixed it.

Intrigued to find out WHY a password reset fixes this though. Unless it kicks in a workflow which clears all existing logged in records at the same time it's a bit of a strange one.

Because with whatever the above does, then they might be just as well instead having an auto-terminate/expire existing connections action happening on login through a device with a "all existing connections will be terminated" type message to the user.

I'm guessing they're a bit behind on development..BRLive used the screen code method and that worked for authorising a device. You can change your password on Netflix and have it not affect all of your log ins. You can manage individual devices on most streaming apps. The password change seems like a workaround. Account blocked sends the wrong message and being unable to log in without an error message or the stream not playing is just wrong.

I think they have an overall concurrent user issue. I think the volume is too high and they need to do work to increase the amount of users able to access the website. What's the point in having an RTV app and you can't buy games on it.
 

Greg Marshall

Well-Known Member
I'm guessing with the ramp up in users they introduced a 1 limit on log ins? That's fine I suppose but there seems to be a lag between log out.

I usually buy the game of one device (keyboard ease of payment) and watch on TV. I couldn't access on my TV at all or laptop and didn't always receive and error message it just sat there. Multiple password resets and it still didn't work. $9.99 to.watch it on mobile. Clunky as %^*&.

Anyone else have issues this weekend?

SPFL indicated to the club that we had to limit to one user
 

Valley Bluenose

Well-Known Member
I'm guessing they're a bit behind on development..BRLive used the screen code method and that worked for authorising a device. You can change your password on Netflix and have it not affect all of your log ins. You can manage individual devices on most streaming apps. The password change seems like a workaround. Account blocked sends the wrong message and being unable to log in without an error message or the stream not playing is just wrong.

I think they have an overall concurrent user issue. I think the volume is too high and they need to do work to increase the amount of users able to access the website. What's the point in having an RTV app and you can't buy games on it.

Your question about not being able to purchase via the App is very straightforward. Both Google and Apple impose a levy on in-App purchases on any Apps on their respective platforms. Last I read it was 20%. Bollocks to those two behemoths taking a slice of the RangersTV pie just to save you the inconvenience of going to the website.

There also isn’t an issue with capacity. @GranvillusClutterbuckus is the man to explain the technicalities of that one though.
 

VelvetThunder

Well-Known Member
I watched one of the league games using my dad's login earlier in the season because I couldn't get into my own, while he was watching simultaneously. Not sure if the one device rule was implemented recently but that's interesting, makes financial sense obviously.

Valley Bluenose should be getting paid by Rangers btw, he's offered more help and support with RTV than Rangers have. I don't envy their job but they really could do much more.
 

Wang

Well-Known Member
On the RTV app there's a Fixtures button on the bottom right, and from the fixtures displayed you were able to select that fixture and watch the video. That wasn't available to me on Saturday, despite having gone into the RTV webpage and purchasing the game (then logging back out to try viewing on the RTV app).


Same happened to me. I think the reason there was no video option was because I had automatically been logged out of the App when I logged into the website to buy the match.

When I eventually realised it wouldn’t allow me to log in as I presume it didn’t realise I’d logged out of the website.

Either that or whatever way I was automatically logged out of the App only logged me out of the screen and didn’t register me as logged out with the system.
 
Your question about not being able to purchase via the App is very straightforward. Both Google and Apple impose a levy on in-App purchases on any Apps on their respective platforms. Last I read it was 20%. Bollocks to those two behemoths taking a slice of the RangersTV pie just to save you the inconvenience of going to the website.

There also isn’t an issue with capacity. @GranvillusClutterbuckus is the man to explain the technicalities of that one though.

Definitely interested in hearing an explanation. It should just be a straight log in process but we have this device issue then I was receiving nothing after entering my credentials.

If peo
Your question about not being able to purchase via the App is very straightforward. Both Google and Apple impose a levy on in-App purchases on any Apps on their respective platforms. Last I read it was 20%. Bollocks to those two behemoths taking a slice of the RangersTV pie just to save you the inconvenience of going to the website.

There also isn’t an issue with capacity. @GranvillusClutterbuckus is the man to explain the technicalities of that one though.

The issues I faced were

1) account blocked for being logged in elsewhere - resolved error message by resetting password
2) no error message after inputting username and password just nothing, unresponsive on laptop phone and TV
3) getting access then not being able to see the video e.g. press play and get the rotating circle, tried chrome, edge, samsung browser

Tried again last night with no changes my end and was able to log in first time and watch the highlights. For those like me buying game by game I want to support the club with payment but if it's between that and pressing the EPSN app then that's what I would do (whenever those games are broadcast!)
 

Valley Bluenose

Well-Known Member
Definitely interested in hearing an explanation. It should just be a straight log in process but we have this device issue then I was receiving nothing after entering my credentials.

If peo


The issues I faced were

1) account blocked for being logged in elsewhere - resolved error message by resetting password
2) no error message after inputting username and password just nothing, unresponsive on laptop phone and TV
3) getting access then not being able to see the video e.g. press play and get the rotating circle, tried chrome, edge, samsung browser

Tried again last night with no changes my end and was able to log in first time and watch the highlights. For those like me buying game by game I want to support the club with payment but if it's between that and pressing the EPSN app then that's what I would do (whenever those games are broadcast!)

There’s definitely an issue with logouts registering. As you discovered, a password reset generally resolves this. The SLO has said the SPFL are driving the one login criteria but, to be honest, I can see why Rangers would want to enforce it stringently. Sharing login details will cost the Club a lot of dosh. FWIW the Dhims do exactly the same - but they’ve been doing it pre this season.

2 & 3 I have no idea. So many variables that could result in the symptoms you describe. Assuming you are overseas then it’s not a VPN issue, which is the normal culprit. Other users hogging bandwidth is another favourite - kids on XBox, Mrs on a Netflix etc. Dodgy Wi-fi would be another, I use Ethernet when I can but when I do use Wi-fi it works fine for me unless my son is streaming as well (I use a VPN which doesn’t help) when I might have to change the Setting to below 1080p. Might be worth clearing cache/cookies on your various devices before attempting login just to get rid of any stuff that’s hanging around related to RangersTV.

I can only speak as I find. Every game in the last 3 years, bar a handful I’ve managed to attend, I’ve watched on RangersTV. I very, very rarely encounter any issues. Desktop, laptop and iPad utilised. I wouldn’t even attempt to watch it using a tv browser I have to say.
 

das

Well-Known Member
There’s definitely an issue with logouts registering. As you discovered, a password reset generally resolves this. The SLO has said the SPFL are driving the one login criteria but, to be honest, I can see why Rangers would want to enforce it stringently. Sharing login details will cost the Club a lot of dosh. FWIW the Dhims do exactly the same - but they’ve been doing it pre this season.

2 & 3 I have no idea. So many variables that could result in the symptoms you describe. Assuming you are overseas then it’s not a VPN issue, which is the normal culprit. Other users hogging bandwidth is another favourite - kids on XBox, Mrs on a Netflix etc. Dodgy Wi-fi would be another, I use Ethernet when I can but when I do use Wi-fi it works fine for me unless my son is streaming as well (I use a VPN which doesn’t help) when I might have to change the Setting to below 1080p. Might be worth clearing cache/cookies on your various devices before attempting login just to get rid of any stuff that’s hanging around related to RangersTV.

I can only speak as I find. Every game in the last 3 years, bar a handful I’ve managed to attend, I’ve watched on RangersTV. I very, very rarely encounter any issues. Desktop, laptop and iPad utilised. I wouldn’t even attempt to watch it using a tv browser I have to say.
The biggest issue is that it can be fine some weeks for people then the same set up and circumstances and it's a disaster another week. I was fine for the first few weeks with only a blip for the Kilmarnock game but Saturday was a shambles.

Why don't they run it off one connection to your public IP address then it doesn't matter how many devices are connected but they all have to be in close proximity to your router so at best people in the same household could watch it on different devices. That would at least allow people to find the right set up if one fails without having to miss parts of the game trying to log out, clear cache and cookies, log in elsewhere, reset password because it hasn't logged you out properly so blocked your account and then repeat.

It seems to be fine for some but then it was for me for a while so it might happen to them in the future. If they want us to pay all this money for season tickets then they should ensure that we at least get to see the game without the rigmarole we have had to face.
 

Valley Bluenose

Well-Known Member
The biggest issue is that it can be fine some weeks for people then the same set up and circumstances and it's a disaster another week. I was fine for the first few weeks with only a blip for the Kilmarnock game but Saturday was a shambles.

Why don't they run it off one connection to your public IP address then it doesn't matter how many devices are connected but they all have to be in close proximity to your router so at best people in the same household could watch it on different devices. That would at least allow people to find the right set up if one fails without having to miss parts of the game trying to log out, clear cache and cookies, log in elsewhere, reset password because it hasn't logged you out properly so blocked your account and then repeat.

It seems to be fine for some but then it was for me for a while so it might happen to them in the future. If they want us to pay all this money for season tickets then they should ensure that we at least get to see the game without the rigmarole we have had to face.

See post #940 mate. I can understand why Rangers would want to do this but, even if the Club were prepared to ignore it, seemingly it’s part of the direction from the SPFL - so presumably part of the arrangement with Sky. I know at least two other clubs - Dhims and Motherwell - do similar.

FWIW I like your idea.
 

das

Well-Known Member
See post #940 mate. I can understand why Rangers would want to do this but, even if the Club were prepared to ignore it, seemingly it’s part of the direction from the SPFL - so presumably part of the arrangement with Sky. I know at least two other clubs - Dhims and Motherwell - do similar.

FWIW I like your idea.
Yes, I saw that post. By using the public ip address it would still restrict it to the people in the same house so would make little difference as they would all have paid access to see it anyway.

If only we had a proper TV channel like other really big clubs then none of these issues would affect us and I might even have subscribed to it like I did the last time we had proper Rangers tv
 

Valley Bluenose

Well-Known Member
Yes, I saw that post. By using the public ip address it would still restrict it to the people in the same house so would make little difference as they would all have paid access to see it anyway.

If only we had a proper TV channel like other really big clubs then none of these issues would affect us and I might even have subscribed to it like I did the last time we had proper Rangers tv

In terms of a ‘proper’ tv channel the costs are massive. In football terms I make it just 9 teams. We outdo most of them on fan base. Possibly feasible if you are running at a massive profit or have a benefactor willing to cover the losses. Not for us - or the Dhims for that matter - as it’s a money-eater.

France - 1 (Olympique Lyonnaise)

Portugal - 3 (Porto, Benfica, Sporting)

Spain 2 (Barcelona, Real)

England - 3 (Chelsea, Liverpool, Man Utd)

Both Rangers and the Dhims gave it up as a loss maker.

 

cloodie

Well-Known Member
To save me wading through 24 pages, other than the first one which I've read, does anyone have any tips for improving picture quality when connecting to the tv from a laptop using an hdmi?
 

Valley Bluenose

Well-Known Member
To save me wading through 24 pages, other than the first one which I've read, does anyone have any tips for improving picture quality when connecting to the tv from a laptop using an hdmi?

Once you have the stream running go to the Settings cog (bottom right) and change it from Auto to 1080p (or lower).

Bear in mind that whilst you are connecting laptop-tv via HDMI (the optimum solution tbh) its probably even more relevant how the laptop is connected to your router. If it’s Wi-fi that will be poorer than via Ethernet. Distance from the router on Wi-fi will gave an impact as well. Broadband speed is relevant as well, as are the number of other users hogging bandwidth (kids in XBox, Mrs on Netflix etc).

Basically I guess what I’m saying is that if the quality is poor it’s probably at your end.
 

Valley Bluenose

Well-Known Member
“One user” or “one device”. Don’t mean to be pedantic but it’s important. Also, who is in charge of RTV? Do you know?

I think it more accurate to say ‘one login’. I watch on multiple devices (not concurrently obviously) with no issue. Desktop at home, iPad if away from home and, currently (for tomorrow) my wife’s laptop as we are away visiting our son.
 
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