Valley Bluenose
RTV? Completed it mate!
Hi mate. Just going back to your post #636. It reminded me of some issues I’ve had. I’ve tried to watch the B Team game and the Womens Team game on my iPad over the last week. Every time I tried it played OK for 5 minutes (give or take a minute) - same as the timeframe you mention - then reverted to a black screen with the spinning dots. Dunno if that’s typical of your issue or not. That was viewing via the website/Safari. Switched to viewing via the App and everything played fine. Might be worth trying that.As expected, but didn’t address if any problems with ios15 and it’s probably your bandwidth even though watched a game before and after our game without a bit of bother.
Have asked them to explain how the £9.99 I paid is not showing on my RTV account although all other purchases are.
Hi Ryesider
The live-stream is a feed we are continuously working on to make as flawless a product as possible.
However, this match wasn't a game in which we've noted any consistent issues over the course of the 90 minutes. I've taken a look back over our reports and notes from the game and we've not noted down any issues, nor did we receive any consistent complaints from other viewers.
This indicates that the issue wasn't on our end as a problem with how we upload/encode the game would be seen by every member watching the stream, rather than a single viewer. An error that just affects an individual viewer indicates that the problem is on their end.
The Club's terms and conditions relating to streaming are available to view via the website. Unfortunately, we are unable to offer a refund for this service. I am sorry that your viewing experience was less than satisfactory and I wish we could be more helpful in fixing it but in order to qualify for a refund the issue would need be on our end and our records indicates that it wasn't.
We want to get your issue fixed and resolved asap , please find below some factors that can hugely affect your broadband and potential viewing/ listening.
We would always get you to check with your supplier for the best and most effective way to improve and maintain a great broadband connection and to see to if there has been any drop outs or dips in the connection.
Factors affecting your Broadband speed
This is by no means passing the buck, but merely giving you more information to help get your viewing/listening stabilised.
- Your Service Provider. Some service providers run faster than others. The biggest difference is between copper networks and fibre optic networks. On copper networks, your distance from the exchange is the largest factor. On fibre optic networks this is not an issue. Capacity in the local network also comes into play if too many people on your street are all trying to use the same infrastructure. On fibre optic networks, this is less of an issue as the network has a higher capacity but can still be affected.
- The package you have purchased from your service provider. If you have bought a 10Mb package your will only get 10Mb, if you buy 100Mb you will get 100Mb. Sorry if that is stating the obvious.
- The processing speed of your computer and router or modem. Old computers with less memory run slower.
- The speed of the connection between your computer and modem or router – that is, a wired connection is faster than wireless. Older wireless connections run much slower than newer wireless connections. For maximum wireless speed you should look for 802.11n that can operate in the 5Ghz frequency range rather than the 2.4 GHz range
- The time of day is a huge factor, your speed may slow down at certain times, for example, in the evenings and weekends when everyone is downloading or streaming content.
- The speed of individual websites you are visiting (some have a maximum access speeds)
- Whether you’re sharing your connection with other people or devices (like other laptops, smartphones, iPads or gaming consoles) in your home
- Whether you have software running in the background, such as spyware.
If I can be of any further help, please do not hesitate to get in touch.
This only started after I updated to iPadOS15 and then 15.0.1. I’ve seen other reports of problems with embedded video on other websites as well. I’m convinced it’s an Apple issue.
That’s if your issues are Safari based of course. If you get the same on the App I’m stumped.
Last edited: