Greg Marshall
Well-Known Member
That’s a waste of time as he never gets back to you.
We’ve got a supporters liaison officer who doesn’t liaise with supporters!
Communication with the club is a shambles.
Our SLO response rate I think is over 80% within 1 working day in the last month (will be worse this week as we are off).
But genuinely people shouldn’t be emailing me and not receiving a response. Generally there is a “customer service filter” where general questions sent to me are answered in the same way as our customer service team would answer but we work hard to provide answers where possible.