Patience being the operative word.
But not when we have an abundance of verruca salts wanting/demanding a t shirt.
Calm down people.
With a new supplier I think folk are mainly just looking for reassurance that Castore will be able to deliver what they say. I don't think many people would be getting stroppy at having to wait a day or two except that we're measuring Castore against the commitments they and the club have made.
As some folk have said, considering their so-called expertise in on-line sales, the whole thing has been less professional than would have been expected.
A month to plan delivery of pre-sales tops - they should all have been packed up and ready for collection as soon as the calendar turned. The website should have been populated with all the training gear ready for a link to be added to the front page but instead it looks like someone is just updating it on the go.
If the issues were on the stock availability or lead times in a pandemic I think people would be understanding but communications/ digital interface/ packing and getting stock to the carrier are all items that just need some planning. It ain't rocket science.
In the long term scheme of things this won't impact the club's revenue hugely but it just feels like they are struggling to keep on top of things and it needs to improve or Thursday has the potential to be a very public shambles.
I think they are eroding some of the goodwill they have earned with the quality of the kit - which I think most folk love.
Scorecard so far is 5/10 - big improvements required if they want to convince people they know what they are doing and have the resources to cope.