UEFA online mover requirement

Tim Hunter

Well-Known Member
Official Ticketer
It’s nonsense, we should have just been allocated a seat and thats it into our basket...

The information coming from Rangers what we have to do is shocking...
Was that not the case if you were on CCCS?
STs who were not on CCCs may not have wanted Europa Cup tickets.
 

Tpol_rfc

Well-Known Member
Official Ticketer
are you on the CCCS because my email says different than yours.
Yeah was getting a bit worried when reading this thread then went back and checked my email as was sure it had said they'll allocate the nearest seat. I'm CD1 and cccs
 

Tpol_rfc

Well-Known Member
Official Ticketer
Was that not the case if you were on CCCS?
STs who were not on CCCs may not have wanted Europa Cup tickets.
Think the poster means the option to log onto account and purchase should be available to those who wish to do so without the inconvenience of making a lengthy phone call. Those who don't want to buy won't be any worse off.
 

Teddy bear

Well-Known Member
If you are in a section that's closed for only the feyenoord game you can only purchase your 3 match package over the phone on the premium rate number, online is not an option for some reason for us.
 

adamski

Well-Known Member
If you are in a section that's closed for only the feyenoord game you can only purchase your 3 match package over the phone on the premium rate number, online is not an option for some reason for us.
That's farcical, I think the last time I endured phoning was in 2006
 

frankfurterbear1

Well-Known Member
Depends on the uptake on of the 3 match pacakge

Last season you could get them

Rapid 2 days before the game

For Spartak and Villarreal both available before the Spartak game

Looking at £43 for single match tickets based on the 3 match public been £41 a game (£41 a single price last season)
Cheers appreciated.
 

Gers55

Member
Spoke to the ticket line as I'm in BR5 and on CCCS so being moved with seats picked by the club automatically, and money hasn't come out for our 3 match package yet. They are confident having all the seat moves processed today and payment taken later today/tomorrow apparently. Given they emailed last week saying I was being moved I had hoped it would all be in place for today
 

Topps

Well-Known Member
I can’t make the Feyenoord game so no point getting the 3 match package. I couldn’t see an option to activate my season ticket for the other two games. I assume I will lose my seat as it will go to someone wanting the 3 match package?
 

Valley Bluenose

Well-Known Member
Spoke to the ticket line as I'm in BR5 and on CCCS so being moved with seats picked by the club automatically, and money hasn't come out for our 3 match package yet. They are confident having all the seat moves processed today and payment taken later today/tomorrow apparently. Given they emailed last week saying I was being moved I had hoped it would all be in place for today
I'm pretty sure that is precisely the process the email you received stated is it not, including payments being taken FROM today for those moved?
 

Gers55

Member
I'm pretty sure that is precisely the process the email you received stated is it not, including payments being taken FROM today for those moved?
It was but given the club are usually quick to take CCCS payments I expected it to be taken today given we have had an extra week over the CCCS members who weren't moved. Had hoped to know today where we are moved too so the season ticket holders we sit with that aren't on CCCS could try and get seats near us.
 

Valley Bluenose

Well-Known Member
It was but given the club are usually quick to take CCCS payments I expected it to be taken today given we have had an extra week over the CCCS members who weren't moved. Had hoped to know today where we are moved too so the season ticket holders we sit with that aren't on CCCS could try and get seats near us.
If I remember correctly, those on CCCS who were not being moved were told payments would be deducted FROM 5 Sep (Thursday) and, in some cases, payments were not taken until 9 Sep (Monday).

I'm not going to leap to the defence of the Ticket Office here but, in this particular instance, with the sanctions closure heaped on top, they are having a difficult time. Hampered, some have said, by the antiquated software in place.
 

Gers55

Member
If I remember correctly, those on CCCS who were not being moved were told payments would be deducted FROM 5 Sep (Thursday) and, in some cases, payments were not taken until 9 Sep (Monday).

I'm not going to leap to the defence of the Ticket Office here but, in this particular instance, with the sanctions closure heaped on top, they are having a difficult time. Hampered, some have said, by the antiquated software in place.
Yeah I totally get it's a big task they have on their hands moving so many people & not criticising them as I've been lucky and never had an issue with them. It's just a bit disappointing being on CCCS and season ticket holders not on it now know where they are sitting having been able to purchase seats today and we are having to wait to be notified where we have been moved to. I had hoped the extra week would have been long enough to move everyone that needed moved but will wait and see where we get sat.
 

gmacdon76

Well-Known Member
On the CCCS so just a case of waiting to see where we automatically get relocated. Me and the 2 folk on my friends and family took the option to choose our own new seats for Legia. Then they automatically relocated us anyway and we ended up being charged twice and had to flog the three extra tickets. Cannae be bothered with the hassle so will just accept BF3 row A or whatever shite they choose to give us
I'm on the CCCS and in BF4 and my email said I would be allocated alternative seating by the club. My order history has tickets for Porto and Young Boys in it but nothing for Feyenoord. It seems weird that the three match package is on sale and it looks like i've not been allocated a ticket?!??!
 

Tpol_rfc

Well-Known Member
Official Ticketer
Yeah I totally get it's a big task they have on their hands moving so many people & not criticising them as I've been lucky and never had an issue with them. It's just a bit disappointing being on CCCS and season ticket holders not on it now know where they are sitting having been able to purchase seats today and we are having to wait to be notified where we have been moved to. I had hoped the extra week would have been long enough to move everyone that needed moved but will wait and see where we get sat.
Pissed off at this myself also. Surely the cccs folk should be dealt with first then take it from there. Currently no money out account still for Feyenoord game and with the ineptitude of the ticket office not 100% sure what is going on.
 

Gers55

Member
Pissed off at this myself also. Surely the cccs folk should be dealt with first then take it from there. Currently no money out account still for Feyenoord game and with the ineptitude of the ticket office not 100% sure what is going on.
Aye my concern is seats are being sold and at this point I don't have any through no fault of my own. I'm hoping seats have been kept aside for the number of CCCS members being moved and it's just taking time allocating them.
 

bluehaddie

Active Member
I got an email at 18.43 thanking me for buying the 2 seats I've been allocated for the Feyenoord game. I'm on CCCS and in CD1. The seats are in CD3 and on a similar level to my own seats so I'm happy with that.
 

bobba

Well-Known Member
I can’t make the Feyenoord game so no point getting the 3 match package. I couldn’t see an option to activate my season ticket for the other two games. I assume I will lose my seat as it will go to someone wanting the 3 match package?
Same situation, pretty pissed off about it to be fair. Don't understand the need to package them up given how high the demand is.
 

adamski

Well-Known Member
Same situation, pretty pissed off about it to be fair. Don't understand the need to package them up given how high the demand is.
So if we end with a dead rubber game in December it's still sold out 3 months in advance
 

Tpol_rfc

Well-Known Member
Official Ticketer
I got an email at 18.43 thanking me for buying the 2 seats I've been allocated for the Feyenoord game. I'm on CCCS and in CD1. The seats are in CD3 and on a similar level to my own seats so I'm happy with that.
Exact same mate. Moved along to CD3 row I I'm usually H so happy enough with that.
 

LOL 133

Well-Known Member
Finally got through, number 9 in the queue, 15mins later got talking to an operator then phone cut off. Vodafone cut it as I exceed my limit to 08 numbers.
Had to phone Vodafone, change my price plan and phoned the ticket centre again. This time number 6 in the queue but it went a lot quicker this time and I got sorted.
Eventful to say the least
Isnt technology wonderful?
 

Nocko

Member
Official Ticketer
I called today to ask what was happening as I'm on the CCCS in BR5 and my email said i would receive tickets near my seat. When I called they said they were sorting through them but you would think the CCCS would be sorted out first before selling other tickets on the ST holders. Now I've an anxious wait to see where I'll be and if my two boys are with me
 

Valley Bluenose

Well-Known Member
I called today to ask what was happening as I'm on the CCCS in BR5 and my email said i would receive tickets near my seat. When I called they said they were sorting through them but you would think the CCCS would be sorted out first before selling other tickets on the ST holders. Now I've an anxious wait to see where I'll be and if my two boys are with me
Presumably they need to wait to see which season ticket holders do NOT take up their seats before they know exactly where they can re-locate those who are being moved? They won’t deny the ST holder the right to buy his seat (many don’t, for a variety of reasons).
 

Beaujolais

Active Member
Has anyone ever managed to call the TO from a mobile abroad? I can’t through on a mobile abroad. I can’t get through at all. Even tried WeQ4U
 

Starting Anew

Well-Known Member
You can still sell it out in advance by offering single tickets.
I guess it’s less guaranteed. Club have offered 3 match packets for group stage games in Europe for at least the last 15 years. I think most clubs do. I presume they know the numbers and have good reason.

Given the 3 match packages tend to sell out anyway i’d guess they have no reason to change.
 

jft1840

Member
I'm trying to do the same for myself, it's a mess
Apparently the only way to get tickets is to phone in. Not clear from the letter though. I have just phoned and sorted it. However for some reason not a straightforward process to upgrade my son's ticket to an adult one. A problem for another day.
 
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