Updates to RTV

HillsBill

Well-Known Member
Close the browser. Clear cache/cookies and then open the browser again. You will be logged out.

Thanks for that, keep up the good work. I was out last night so didn't have a chance to do anything. However, when I got up this morning, I was logged out. I assume there is a timeout. I had some difficulty logging back in but don't have the time this morning to try and sort it out. I have a password manager which may complicate it a little as I have had issues on some other sites following updates. Usually best to delete and set up again!
 

Kenny1b

Well-Known Member
Official Ticketer
... care to share your tech specs - equipment, internet connection, mbps, wifi/LAN, VPN etc. or is it only the fault of Big Bad RTV ?
Premier isn't too popular either according to some of the other threads here abouts :rolleyes: (had a hiccup on my android box) but RTV never skipped a beat using a VPN(by choice) abroad.
rangerstvsupport@streamamg.com
RTV on worldwide annual subscription. 25Mb broadband. Last night was firestick hardwired to my router. NordVPN through Netherlands. Watched on Silk browser, changed from auto to 720p.
Like I said, was fine all day, odd buffer. Ignoring the fact I never got an email from them telling me I had to register again with new details.
Was going well, occasional buffer he e and there, but I can live with that. Then it just stopped. Just before Arfields goal.
Watched it on premier sports, same set up, same bandwidth, no problem.
Have had it now for 3 years. It’s never just worked. Always been a bad user experience.
I appreciate the fact it’s not really designed for use in the UK. But I know, you know and Rangers know it happens. People use it with a VPN’s so it’s a good wee earner for the club.
The new player is worse in my experience, I liked the fact that I could switch the vpn off as soon as the stream started. That’s changed now. Vpn has to be left on all the time. I work offshore. Half my life is spent on a platform that won’t let us use a vpn.
The customer service is a disgrace, no communication.
I want to give them my money and have done for a while but not anymore.
No matter what I play it on, iPad, laptop hooked up to the tv, firestick, you’re always waiting for something to go wrong. And t generally does.
So, might not only be the fault of big, bad rangersTv but if they want to keep customers, because that’s what we are, at a time when alternative streams are cheaper, easier and more reliable than what I am currently paying for, then they better sort themselves out sharpish.
 

bobally

Well-Known Member
My free VPN wasn’t cutting it and the game wasn’t for loading. Decided to shell out for a years sub with Nord and it was flawless once connected. Recommend it.
Bought the 3 year deal for £80 about 6 months ago and it is the best on the market. Dont need it for RTV as in Europe but use it daily for UK and Canadian tv. Watched Dunkirk on Canadian Netflix after the match as not available on UK Netflix.
 

johnkp

Well-Known Member
... The customer service is a disgrace, no communication.

... if they want to keep customers, because that’s what we are, at a time when alternative streams are cheaper, easier and more reliable than what I am currently paying for, then they better sort themselves out sharpish.
Completely agree, Kenny1b. I've lost count of the 'Reset Password' attempts I've made now. Each one followed by an e-mail to RTV 'Customer Support'. I'm no further forward. I'm on the £95 annual subscription deal. If the problems aren't sorted out soon, that'll be a thing of the past.

Considering how much revenue even a half-decent system could generate, their constant problems and consistently shambolic 'Customer Support' is hard to understand.
 

barcode

Well-Known Member
Minor pain in the ass to have to change log in details on the day of a game but game worked perfectly when I got in.
 

Shropshire_Bear

Well-Known Member
I had to pay for last night’s match, even though I’ve paid the annual subscription. I’ve emailed them to ensure that I can watch future matches without paying.
 

CamBluNoo

Well-Known Member
Those that aren't getting a good picture, do you go in when the games aren't on and check the quality? try it without the VPN etc?
 

Greigy67

New Member
Managed to get into new set up after updating my password, however couldn't access last night's game. This is usually available after midnight on day of game. Is anyone else experiencing this problem.
 

Valley Bluenose

Well-Known Member
Managed to get into new set up after updating my password, however couldn't access last night's game. This is usually available after midnight on day of game. Is anyone else experiencing this problem.
The on demand’ service isn’t available until after the last Scottish Cup game on Sunday. Part of the agreement with Premier and nothing to do with RangersTV.
 
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WeeJohnnyGreer

Active Member
RTV on worldwide annual subscription. 25Mb broadband. Last night was firestick hardwired to my router. NordVPN through Netherlands. Watched on Silk browser, changed from auto to 720p.
Like I said, was fine all day, odd buffer. Ignoring the fact I never got an email from them telling me I had to register again with new details.
Was going well, occasional buffer he e and there, but I can live with that. Then it just stopped. Just before Arfields goal.
Watched it on premier sports, same set up, same bandwidth, no problem.
Have had it now for 3 years. It’s never just worked. Always been a bad user experience.
I appreciate the fact it’s not really designed for use in the UK. But I know, you know and Rangers know it happens. People use it with a VPN’s so it’s a good wee earner for the club.
The new player is worse in my experience, I liked the fact that I could switch the vpn off as soon as the stream started. That’s changed now. Vpn has to be left on all the time. I work offshore. Half my life is spent on a platform that won’t let us use a vpn.
The customer service is a disgrace, no communication.
I want to give them my money and have done for a while but not anymore.
No matter what I play it on, iPad, laptop hooked up to the tv, firestick, you’re always waiting for something to go wrong. And t generally does.
So, might not only be the fault of big, bad rangersTv but if they want to keep customers, because that’s what we are, at a time when alternative streams are cheaper, easier and more reliable than what I am currently paying for, then they better sort themselves out sharpish.
Used a similar setup with the Firestick, WiFi only @ 35mbps, using the Silk Browser back in December in the US and watched 4 games. Only difference is I had no need for a VPN .....
Did you happen to test the mbps with the VPN on ?
I live across the pond, have had the full pkg for years, received an email last Tuesday from RTV & another reminder/update yesterday 'after' I had changed my password without issue. I sent RTV a message and received a reply within 3 minutes.
Since the 'new' browser appeared I haven't had any buffering issues. Before that I learned on FF how to 'delay the feed' by sliding the blue bar at the bottom back up to 45-60 secs which eliminated the buffering. Since then with or without my VPN ( ON by default, my choice) it hasn't been an issue. But I have 7x's the bandwidth you have with my fibre-optic home internet.
Not sure if I am correct in saying this but from reading all the complaints re RTV on FF I suspect they are mostly from VPN/UK users. I also suspect UK users pay their money and take their chance with RTV because of the "not really designed for use in the UK" and end up at "the back of the bus" ...
It's a "catch 22" situation created & controlled by the governing bodies and the big TV companies while RTV try to give Gers fans what they crave with the minimum of fuss & attention.
"always waiting for something to go wrong" ... you have my sympathy.
It's not nice being stuck in 'no-man's-land' ...
 

williewoodburn

Well-Known Member
RTV on worldwide annual subscription. 25Mb broadband. Last night was firestick hardwired to my router. NordVPN through Netherlands. Watched on Silk browser, changed from auto to 720p.
Like I said, was fine all day, odd buffer. Ignoring the fact I never got an email from them telling me I had to register again with new details.
Was going well, occasional buffer he e and there, but I can live with that. Then it just stopped. Just before Arfields goal.
Watched it on premier sports, same set up, same bandwidth, no problem.
Have had it now for 3 years. It’s never just worked. Always been a bad user experience.
I appreciate the fact it’s not really designed for use in the UK. But I know, you know and Rangers know it happens. People use it with a VPN’s so it’s a good wee earner for the club.
The new player is worse in my experience, I liked the fact that I could switch the vpn off as soon as the stream started. That’s changed now. Vpn has to be left on all the time. I work offshore. Half my life is spent on a platform that won’t let us use a vpn.
The customer service is a disgrace, no communication.
I want to give them my money and have done for a while but not anymore.
No matter what I play it on, iPad, laptop hooked up to the tv, firestick, you’re always waiting for something to go wrong. And t generally does.
So, might not only be the fault of big, bad rangersTv but if they want to keep customers, because that’s what we are, at a time when alternative streams are cheaper, easier and more reliable than what I am currently paying for, then they better sort themselves out sharpish.
Can identify with this. RTV is frustrating as feck. As you say, you are just waiting for something to go wrong, and it inevitably does. And, its only the live games, the on demand stuff runs faultless so long as you dont try and watch it as soon as it comes on stream. Its as if the system cant cope with peak use.
 

LeslieGrantham

Well-Known Member
i've canned mine for now. Got an email saying my payment option wasnt up to date (it was) tried to update and got a 404 error.
 

LOL 133

Well-Known Member
RTV on worldwide annual subscription. 25Mb broadband. Last night was firestick hardwired to my router. NordVPN through Netherlands. Watched on Silk browser, changed from auto to 720p.
Like I said, was fine all day, odd buffer. Ignoring the fact I never got an email from them telling me I had to register again with new details.
Was going well, occasional buffer he e and there, but I can live with that. Then it just stopped. Just before Arfields goal.
Watched it on premier sports, same set up, same bandwidth, no problem.
Have had it now for 3 years. It’s never just worked. Always been a bad user experience.
I appreciate the fact it’s not really designed for use in the UK. But I know, you know and Rangers know it happens. People use it with a VPN’s so it’s a good wee earner for the club.
The new player is worse in my experience, I liked the fact that I could switch the vpn off as soon as the stream started. That’s changed now. Vpn has to be left on all the time. I work offshore. Half my life is spent on a platform that won’t let us use a vpn.
The customer service is a disgrace, no communication.
I want to give them my money and have done for a while but not anymore.
No matter what I play it on, iPad, laptop hooked up to the tv, firestick, you’re always waiting for something to go wrong. And t generally does.
So, might not only be the fault of big, bad rangersTv but if they want to keep customers, because that’s what we are, at a time when alternative streams are cheaper, easier and more reliable than what I am currently paying for, then they better sort themselves out sharpish.
I agree. Its pathetic.
 

Shropshire_Bear

Well-Known Member
I had to pay for last night’s match, even though I’ve paid the annual subscription. I’ve emailed them to ensure that I can watch future matches without paying.
They’ve asked me to provide evidence that I took out the annual subscription. I’ve sent them the confirmation email from July last year, and they replied that they’ve passed the details to a Rangers to investigate. Looks like they’ve got some major issues with the new system.
 

buffalosoldier

Well-Known Member
Seventeen pages is too much to read through - I've had no communication at any point from RTV and it's saying my email is not recognised when trying to log in. Do I need to re register and set up a new account?
 

HenningBerg

Well-Known Member
I’ve emailed them to ask if I will continue to pay £17.25 per month with my credit card instead of through worldpay .

As of yet no response .
 

Valley Bluenose

Well-Known Member
Seventeen pages is too much to read through - I've had no communication at any point from RTV and it's saying my email is not recognised when trying to log in. Do I need to re register and set up a new account?
Depends mate. If you have a current running subscription - might be an annual one paid in advance or an ongoing monthly one - then you run the risk of losing money if you start a new subscription. If that’s the case, I’d persevere in contacting the new support email address:

rangerstvsupport@streamamg.com
 

Valley Bluenose

Well-Known Member
I’ve emailed them to ask if I will continue to pay £17.25 per month with my credit card instead of through worldpay .

As of yet no response .
My understanding is that they have ditched WorldPay. I doubt they will now collect the subs themselves but will have a new agency to do so. They are supposedly migrating payment details across.

If you are lucky your account will show you are on the monthly (legacy) contract at £17.25 per month. That’s what it should show. Obviously that is going to increase to £24 per month at some point. I’m hoping for those on the legacy contract that they delay that until the Summer. Wishful thinking perhaps.

They didn’t give any instructions to enter new payment details in My Account but I’ve done so - because I wanted to see what would happen LOL. There should be no need unless your payment card has changed.
 

BWO

Well-Known Member
I’ve emailed them to ask if I will continue to pay £17.25 per month with my credit card instead of through worldpay .

As of yet no response .
Someone else posted that all World Pay payments would be stopped, to be on the safe side I logged into world pay and cancelled my continuous payment.
I then added my card to the new site, the new provider emailed me yesterday to say old provider hadn’t transferred the payments over to them.
 

BWO

Well-Known Member
My understanding is that they have ditched WorldPay. I doubt they will now collect the subs themselves but will have a new agency to do so. They are supposedly migrating payment details across.

If you are lucky your account will show you are on the monthly (legacy) contract at £17.25 per month. That’s what it should show. Obviously that is going to increase to £24 per month at some point. I’m hoping for those on the legacy contract that they delay that until the Summer. Wishful thinking perhaps.

They didn’t give any instructions to enter new payment details in My Account but I’ve done so - because I wanted to see what would happen LOL. There should be no need unless your payment card has changed.
I asked them yesterday if my payments would continue as normal and they replied:

No you'd need to enter them in again, I know its a pain but the previous provider didn't transfer them over so we need you to enter them in again
 

gersfanal

Well-Known Member
My understanding is that they have ditched WorldPay. I doubt they will now collect the subs themselves but will have a new agency to do so. They are supposedly migrating payment details across.

If you are lucky your account will show you are on the monthly (legacy) contract at £17.25 per month. That’s what it should show. Obviously that is going to increase to £24 per month at some point. I’m hoping for those on the legacy contract that they delay that until the Summer. Wishful thinking perhaps.

They didn’t give any instructions to enter new payment details in My Account but I’ve done so - because I wanted to see what would happen LOL. There should be no need unless your payment card has changed.
WorldPay, like PayPal, are recognisable platforms so why would they change ?

For me, it doesn't matter whether £17.25 or £24.00 per month but what does matter is the quality of the service which currently, even as recently as last night ( 17th January ) was diabolical and yes I appreciate that others may have had alternative experiences !
 

DaveL

Well-Known Member
No problems whatsoever changing my password and logging in, pay through worldpay as well.
I don't know why there are so many problems for everyone.
 

HenningBerg

Well-Known Member
My understanding is that they have ditched WorldPay. I doubt they will now collect the subs themselves but will have a new agency to do so. They are supposedly migrating payment details across.

If you are lucky your account will show you are on the monthly (legacy) contract at £17.25 per month. That’s what it should show. Obviously that is going to increase to £24 per month at some point. I’m hoping for those on the legacy contract that they delay that until the Summer. Wishful thinking perhaps.

They didn’t give any instructions to enter new payment details in My Account but I’ve done so - because I wanted to see what would happen LOL. There should be no need unless your payment card has changed.
mine does say legacy account until July 2020 but I’ve no idea if the monthly payments will just continue
 

Valley Bluenose

Well-Known Member
I asked them yesterday if my payments would continue as normal and they replied:
mine does say legacy account until July 2020 but I’ve no idea if the monthly payments will just continue
The initial email - the only one I’ve received - intimated, at least in my interpretation, that payments would transfer over and continue. Sounds like that’s not @BWO experience and if it’s the same for everyone then they need to get the word out. As I said earlier, my account shows me on the legacy monthly sub. I took the ‘precaution’ of entering my card details but not everyone will be comfortable with that unless instructed, by RangersTV, to do so.
 

the_ref

Well-Known Member
Official Ticketer
to be honest, think it's the end of the road for RTV for me. I didn't have an email on my subscription, so only option is resubscribing at the new £24 per month.

The £240 for the year is £20 per month, but has to be paid in a lump sum, but no danger I'm doing that with the ropey quality + dodgy VPN proposition.

Someone needs their jotters for the haphazard cutover as well - just a complete disregard for paying customers.
 

WeeJohnnyGreer

Active Member
The initial email - the only one I’ve received - intimated, at least in my interpretation, that payments would transfer over and continue. Sounds like that’s not @BWO experience and if it’s the same for everyone then they need to get the word out. As I said earlier, my account shows me on the legacy monthly sub. I took the ‘precaution’ of entering my card details but not everyone will be comfortable with that unless instructed, by RangersTV, to do so.
FYI

I received 2 emails from RTV and took the following out as a 'Note to Self' :-

1. expect to see a cancellation notice of your current monthly subscription,
but don't worry, your regular payments will continue on the usual date each month.
You'll also be able to

2. update your payment details directly within your account page, and

3. choose to pay by card or by Paypal.

... I'm going to wait till closer to my payment date for the 'cancellation notice'

and perhaps avoid the problem BWO experienced ...
 

Dave570

Well-Known Member
I have not been notified of any increase on monthly payments unless it has been posted somewhere. 18 to 24 is quite a jump about 25%. As I said this was crazy planning to do it on a matchday. If they had switched on Monday they would have had a full working week to sort out all the problems. As a bear abroad I will be keeping it but they really have to sort out all problems and and should have had everything ready before the transfer. In saying that there are always problems you don't envisage.
 
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