Scottish Cup Semi Final emails/issues with ticketing website again

[Greig]

Rangers know the number of tickets available , and know number of MyGers members eligible for a ticket, why don’t they send out the emails in batches over a couple of days, and it would save hassle of everyone scrambling to get on at one time and clogging up the site .
The system is a shambles but this might help a bit and reduce time spent pissing about.

 

[falkirkbear]

Waited 30 mins in queue, got in and got mine and my son's tickets without any issue, the website is painfully slow though.

 

[rangers1962]

Been on the site since 12:00 on the dot, took 8 mins to get in and that’s me only just completed the checkout now after loads of error messages.

Good luck to those still trying. Least you have a good few days to keep at it.

Exactly same as me just got my ticket at 12-50 at least 9 attempts at password before it took it then more error messages at payment ffs.

 

[ForzaLaudrup]

Time sour and back to the end of the queue

Hate our website

We make the simplest things the most difficult at every opportunity

 

[G74Bear]

Just keep trying - refresh after internal server error message. It eventually works.

 

[IbroxMainStand]

Now have 500 - Internal server error. Will try in a few hours, hopefully North or South stand tickets still there when it works.

 

[TheWeeStevie]

The question is, what can we do about this shambles of a website?

Rangers clearly couldn't care less and it's not as if we can take our custom elsewhere so why would they ever have any incentive to spend money fixing it?

They have us by the balls which is majorly frustrating.

We've got a new ticketing partner in place for next season.

 

[Macdonsj]

haaaaaaaaaaaaa

back in
had to re-log in
tickets still in basket
get to payment screen - no option to select card payment - nothing


edit -went back to the front page and back into my basket
internal error

 

[DavyMcK]

all the way through to the confirm payment then "session timed out" and kicked out. started at 12 o'clock having a 10 min queue and now starting all over again at an hours wait

all through again and this time got a 500 internal service error, you got to be kidding me !!

 

[SHOTTSLOYAL]

I keep just going round in circles and it keeps saying I have to add the 1st payment window into the basket, no idea how I do that!

 

[Tpol_rfc]

Bought ours at 12.01,email timed at 12.03 arrived at 12.09

Got mine 20 mins ago payment put bank and took screenshot of reference number but no email still. Usually pretty much instant.

 

[1872]

6 tries it took me to get a ticket. 500 error every time until the 6th

Just persist you’ll get there eventually. Refresh or hit back and keep trying.

A shambles.

 

[BigChalkCanoe]

Never got an email despite being in priority group one but logged into to website and managed to purchase a ticket. Anyone else in same boat?

 

[wsb&warmy]

'You need to have purchased or have in your basket sc semifinal 30/04/23 1st sale offer before buying this!'

well I don't have that in my basket and I'm unable to add a Ticket to my basket either. I've received the email and I have enough mygers points - so what the actual Fvck is going on?

Anyone else in same boat?

 

[OohAhHuistra]

Finished work so I’ll log in the now and wait whilst heading back to yard I think

 

[sammy1872]

Logged on bang on 12. Still a 15 min wait . Told me my password was wrong. It wasn't. Logged in eventually. Couldn't get on the page to add to basket. Once in basket told me I didn't have right requirement, then kicked me out for taking linger than half an hour. Absolute joke

 

[Blue As]

Got mine 20 mins ago payment put bank and took screenshot of reference number but no email still. Usually pretty much instant.

i think it is only instant when it is a quiet time.
All OK if you have screen garb with payment details etc.
IIRC it took nearly an hour for my email for the league cup final tickets recently.

 

[reggie carlton]

Now have 500 - Internal server error. Will try in a few hours, hopefully North or South stand tickets still there when it works.

refresh the page as said above it eventually works

 

[differentclass]

40min wait
4 x nothing in basket
9 x account details

Got there in end - but shambolic as expected

 

[Briggsybear-jr]

Got by the entering details part, accepted the T&Cs then got "this service is currently unavailable. Please try again at a later time". Amateurs.

 

[falkirkbear]

Got mine 20 mins ago payment put bank and took screenshot of reference number but no email still. Usually pretty much instant.

The last few times its been an hour or so before the confirmation emails have came through for me.

 

[SHOTTSLOYAL]

'You need to have purchased or have in your basket sc semifinal 30/04/23 1st sale offer before buying this!'

well I don't have that in my basket and I'm unable to add a Ticket to my basket either. I've received the email and I have enough mygers points - so what the actual Fvck is going on?

Anyone else in same boat?

Exact same

 

[Bluedell]

'You need to have purchased or have in your basket sc semifinal 30/04/23 1st sale offer before buying this!'

well I don't have that in my basket and I'm unable to add a Ticket to my basket either. I've received the email and I have enough mygers points - so what the actual Fvck is going on?

Anyone else in same boat?

Yes, mate. Had the same problem and now back in the queue, with an hours wait.

 

[vancy]

Got back on, now no payment option?

 

[theperoniloyal]

Not letting me change who the ticket is assigned to, updating basket and the information still the same.

Buying tickets should not be this difficult.

 

[True Blue]

Anyone lucky enough to get one had email confirmation yet?

Yes, email confirmation came through more or less immediately, though that was after spending about half an hour going through every stage of the purchase process. Site is painfully slow.

 

[JCL]

Just refresh. You're still logged in. Happened to me twice.

Same here. As you say refresh and it gets there in the end.

Always a pleasure using the ticket site! It really is awful. You'd hope the club can improve it. Well behind others.

 

[falkirkbear]

'You need to have purchased or have in your basket sc semifinal 30/04/23 1st sale offer before buying this!'

well I don't have that in my basket and I'm unable to add a Ticket to my basket either. I've received the email and I have enough mygers points - so what the actual Fvck is going on?

Anyone else in same boat?

Daft question but have you actually logged on once on the site? That was the problem with one of the guys I spoke to who was having issues.

 

[Moses McNeil]

Rangers know the number of tickets available , and know number of MyGers members eligible for a ticket, why don’t they send out the emails in batches over a couple of days, and it would save hassle of everyone scrambling to get on at one time and clogging up the site .
The system is a shambles but this might help a bit and reduce time spent pissing about.

Then you could miss out on your preferred stand if you were one of the last batch of emails.
There is always the option of waiting until the demand dies down as the tickets are available until Monday to purchase.

 

[Jose Calypso]

Was a slow process. But sorted.

 

[TW14]

Well you asked what's the point. Surely the point is you getting tickets for the likes of the Aberdeen game then?

Pretty much always got them before MyGers so as above - pointless money grab.

 

[reggie carlton]

no email conformation yet

 

[RangersLoyal1990]

Haha finally got it in my basket now getting internal server error when trying to pay

 

[clubdeckcharlie]

Daft question but have you actually logged on once on the site? That was the problem with one of the guys I spoke to who was having issues.

No. You have to log in.

 

[G74Bear]

Haha finally got it in my basket now getting internal server error when trying to pay

Keep trying it, refresh and go back. Took me about 10 attempts.

 

[wsb&warmy]

Logged out. I'll try again one last time.

What an amateurish ticketing site we have by the way.

 

[Crispy Bacon]

Add ticket to basket …. “Theres nothing in your basket”

I’m going fvcking mental here

 

[MLF1972]

Got back on, now no payment option?

I’m the same. Anyone got round this yet?

 

[Macdonsj]

constant refreshing/continuing the Choose payment screen - which doesn't offer me the check box for credit cards

 

[SouthsideBlue]

Managed to get mine, however I’m not sure if I clicked special delivery, can the tickets be collected from the club?

 

[ForzaLaudrup]

Now being refused login due to “incorrect password” even though it is correct and i was in there an hour ago

 

[vancy]

I’m the same. Anyone got round this yet?

Did you select south stand upper? Looks like it's sold out.

 

[Macdonsj]

Did you select south stand upper? Looks like it's sold out.

i'm trying west stand and still the same

 

[Smkz23]

South stand upper and lower not available now

 

[Northumbeara]

Been kicked out twice and keeps saying nothing in my basket also won’t let me amend Friends and Family absolute farce

 

[Buccaneers Bear]

Finally got in and it seems I have had pretty much every other problem as everyone else.
Incorrect Password, not allocated a ticket, nothing in basket etc

 

[GeckoBear29]

I admit defeat

 

[NoSurrenderDavieWeir]

Finally got sorted. Bizarrely got them via the change password tab rather than the never reducing 1 hour queue had been directed to. Missed out on preferred stand but least sorted. Total farce.

Hope everyone else gets sorted.

 

[Briggsybear-jr]

Looks like the South Stand Upper & Lower are sold out.

 

[SHOTTSLOYAL]

Finally got it after.

The eligibility on your basket message.

Then the 500 error message.

Just kept refreshing and eventually it worked.

Pleasure trying to buy a Rangers ticket as usual.