30k away tops sold at weekend

[EndOfDays]

That’s interesting (and a shame). My experience with Castore has been exactly the opposite. I had a problem with my order and contacted them. They got back to me within 48 hours and the situation was rectified. I received my top on Monday morning. My contact was a couple of weeks ago right enough.

Seems your one of the lucky ones judging by me and plenty others on this thread.

 

[Shengus Malengus]

Seems your one of the lucky ones judging by me and plenty others on this thread.

Not really, dissatisfied customers are always more vocal.
I'd bet there are at least 95% bears are pretty happy, whilst most of the dissenting voices are crying about a football jersey being a few days late.

 

[EndOfDays]

Not really, dissatisfied customers are always more vocal.
I'd bet there are at least 95% bears are pretty happy, whilst most of the dissenting voices are crying about a football jersey being a few days late.

Mate, its not a few days late, we've been totally blanked since pre order confirmation.

No dispatch email, no holding email, no reply to emails to them.

 

[Galstonian Oranje]

Aye very good, stop coming out bragging about sales and get the orders out. If they can talk to the media about the good stuff they should be addressing the issues that haven't went to plan

 

[WeAr3Th3Pe0ple]

Mate, its not a few days late, we've been totally blanked since pre order confirmation.

No dispatch email, no holding email, no reply to emails to them.

Hermes have actually removed all the tracking info for my order now. So I'm guessing my order was 'tampered with'. Order #6400-ish as well. Emailed to say cancel the order and refund me and I'll just buy a shirt at the stadium. Not even sure if I'll get a reply.

 

[Earl of Leven]

I was 13,129 or thereabouts; no strip, no email, no hermes.

 

[sprally]

30 thousand is Excellent, but not a surprise from the biggest and best fan base in the country.

No way mate
The Bournemouth one will sell more!

 

[Shengus Malengus]

Mate, its not a few days late, we've been totally blanked since pre order confirmation.

No dispatch email, no holding email, no reply to emails to them.

My brother's in the same boat. He bought one for his ex's daughter but he's not in panic mode yet and says "It'll come when it comes."
His view is that giving the club his cash far outweighs the minor inconvenience.
He's not at the "shambles, I'm cancelling, fucking sooner we get away from this mob the better, etc, etc," stage yet.

 

[Andrew webb]

Amazing

 

[EndOfDays]

My brother's in the same boat. He bought one for his ex's daughter but he's not in panic mode yet and says "It'll come when it comes."
His view is that giving the club his cash far outweighs the minor inconvenience.
He's not at the "shambles, I'm cancelling, fucking sooner we get away from this mob the better, etc, etc," stage yet.

Sadly shambles is the only word to use for it.

 

[Clubdeckg]

We are the people

 

[MCMLXXXI]

I’m not surprised there’s been some teething problems.

Even though they were warned of the demand there would be the actual numbers must have shocked them.

Can't see why.

 

[MCMLXXXI]

Not really, dissatisfied customers are always more vocal.
I'd bet there are at least 95% bears are pretty happy, whilst most of the dissenting voices are crying about a football jersey being a few days late.

What a load of nonsense.

It's one thing "crying" about whether you've had your top or not, it's another when they don't even bother to acknowledge your email / Insta DM etc.

Some folk have literally had no communication since their pre-order confirmation email which isn't good enough.

 

[Mamabear56]

You should have got an order number. Email them

I've emailed them twice, no response from them. Dm'd them on Instagram got told Customer Services will deal with it. After service is appalling.

 

[Loud and proud]

No way mate
The Bournemouth one will sell more!

No wonder Gerrard is tempted