LJ50
Well-Known Member
Whilst it is good that they’re already taking measures to improve things, I think the statement should have acknowledged that it’s not just Hermes customer service that has fallen below acceptable standards. Personally, I’ve not had a bas experience of Castore either for Rangers gear or stuff I’ve bought from them in the past, but there are too many stories of ignored emails and very overdue replies to fans who haven’t received what they’ve paid for.
I think the statement would get far more goodwill from affected fans if it had been more up front about Castore and Rangers customer service levels and not simply Hermes.
I think the statement would get far more goodwill from affected fans if it had been more up front about Castore and Rangers customer service levels and not simply Hermes.