Problems logging into RTV

[hurlock22]

My Mrs account is with AOL. She got her confirmation email this morning (around 18 hours later)

Mine`s with hotmail and had to go through support. Hopefully hear back today from them.

Hotmail with me as well bud, nothing through yet. I emailed support last night so hopefully they get back soon.

 

[Wamphray_Loyal]

I keep getting the message that my email is invalid when trying to log in despite it being the email I have always used with the account .

 

[DavieCooper on the wing]

All sorted now

 

[Valley Bluenose]

I keep getting the message that my email is invalid when trying to log in despite it being the email I have always used with the account .

Have you Created a New Account yet? That's the first step. See post #465. From memory, it does tell you to do that in the text above those login boxes.

 

[Greg Marshall]

I'd request it again mate. Maybe the verification link has 'timed out' due to the delay. Or drop them an email as per Update 2 in post #466.

Verfication links should last 5 days so I think its unlikely.

Can PM me the email address and I'll check the account

 

[Wamphray_Loyal]

Have you Created a New Account yet? That's the first step. See post #465.

Yes I've tried to but it won't recognise my email on the form.

 

[Valley Bluenose]

Yes I've tried to but it won't recognise my email on the form.

This is using your current RangersTV email address? We did have someone last night saying similar who then disclosed he'd been using the wrong email address. If you are sure its the correct address and has worked in the past then perhaps email them or get the SLO on Twitter or via PM (God help him!).

Also worth making sure, if you are on a mobile, that the first letter of your password isn't auto-capitalising - as can happen on some devices.

 

[cadge_1959]

Same goes for the Amazon fire stick. It seems the old app is still working for now! Let’s hope that continues. This mornings interview ha been added and working.

I got logged out of the old app on my firestick, all attempts to get back in, have failed. I am getting an error that says "can't start a customer session from third party authentication".

 

[BWO]

Hope Apple get their finger out before tomorrow nights game

 

[sregnar]

The app doesn’t let you log in for iPhone and there’s no update?

 

[Valley Bluenose]

Hope Apple get their finger out before tomorrow nights game

That's Google Play Store at least 12 hours ahead of them. I'm waiting patiently - though I don't tend to use the App much in all honesty, usually just for Inside Ibrox etc as I sit with the Mrs. Got to have something to avoid conversation.

 

[Valley Bluenose]

The app doesn’t let you log in for iPhone and there’s no update?

Apple dithering in getting the new App on the App Store it seems.

 

[sregnar]

Apple dithering in getting the new App on the App Store it seems.

Wankers

 

[Wamphray_Loyal]

Hallelujah after a day and a half I got sorted .

 

[Valley Bluenose]

Hallelujah after a day and a half I got sorted .

Yippee! Don't leave us hanging mate. What was the issue and how was it resolved? Might help others.

 

[Wamphray_Loyal]

Yippee! Don't leave us hanging mate. What was the issue and how was it resolved? Might help others.

Typing the full email address into both parts instead of the predictive email that comes up ,both identical but typing them in worked .

 

[fyd]

Really? A new RTV set up that’s launched today & you’ve given up with it

 

[Valley Bluenose]

Typing the full email address into both parts instead of the predictive email that comes up ,both identical but typing them in worked .

That's interesting. New one on me. Glad you are all systems go though. Thank you.

Perhaps something for others to note if they are not having their email address recognised.

 

[fyd]

The old set up have me so much of a run around I've lost the will at the moment

 

[Valley Bluenose]

New update on the official website:

UPDATE 3: We have now put a fix in place to allow people registering with valid AOL/Yahoo/Sky addresses to receive their activation email. Anyone using any of these providers who have created an account and who haven't received an activation email already will receive instructions this afternoon.

UPDATED: Rangers Launch New RangersTV Website And App | Rangers Football Club

 

[Valley Bluenose]

Double post. Site glitched.

 

[Krissie]

Apple dithering in getting the new App on the App Store it seems.

I dont use it much at all but have it loaded as an alternative source. I tried last night but it wont accept my log in details. I deleted the old app but the 'new' one seems the same.

 

[BWO]

I dont use it much at all but have it loaded as an alternative source. I tried last night but it wont accept my log in details. I deleted the old app but the 'new' one seems the same.

The new one isn’t there yet

 

[Valley Bluenose]

I dont use it much at all but have it loaded as an alternative source. I tried last night but it wont accept my log in details. I deleted the old app but the 'new' one seems the same.

Apple App isn't out yet. Android one is - but only seems to be working on phones and tablets judging by posts on here.

 

[bornabluenose]

Still no joy for me, even tried re registering with another email .It wouldn't accept the new email address.

 

[Big D]

Apple App isn't out yet. Android one is - but only seems to be working on phones and tablets judging by posts on here.

Not working on my Samsung. Uninstalled the app and trying to reinstall, but not downloading from Google Play.

 

[Valley Bluenose]

Not working on my Samsung. Uninstalled the app and trying to reinstall, but not downloading from Google Play.

Not downloading? Weird one. Sounds like time to call in The IT Crowd - 'have you tried turning it off and then turning it on again'?

Try restarting your phone/tablet and trying again mate.

 

[Let’s Gio]

I've still got nothing 14 hours later

try to log in and click resend email, I did and it got through straight away and logged in. My email is a sky.com one

 

[Greg Marshall]

Still no joy for me, even tried re registering with another email .It wouldn't accept the new email address.

Pm me your email address

 

[cadge_1959]

Typing the full email address into both parts instead of the predictive email that comes up ,both identical but typing them in worked .

There are some sites that will not accept input from predictive text or automatically infilling from a password manager app. I have noticed this with some of my bank cards.

 

[Valley Bluenose]

I've still got nothing 14 hours later

If you are Yahoo, AOL or Sky see Update 3 from the Club (in post #520).

 

[Big D]

Not downloading? Weird one. Sounds like time to call in The IT Crowd - 'have you tried turning it off and then turning it on again'?

Try restarting your phone/tablet and trying again mate.

Yeah, same situation yesterday. I'm logged in on my laptop, but the phone app just ain't happening. I'll persevere. Cheers.

 

[Smkz23]

If you are Yahoo, AOL or Sky see Update 3 from the Club (in post #520).

My email is Hotmail and I’ve not received anything some 18 hours later.

 

[Valley Bluenose]

My email is Hotmail and I’ve not received anything some 18 hours later.

If its not in your Junk folder I'd try again. If that doesn't work either email them - see address in link below - or contact the SLO on here or via Twitter.

UPDATED: Rangers Launch New RangersTV Website And App | Rangers Football Club

 

[PunkScott]

I think i've sorted mine, I just hope it doesn't mess with VPN usage

 

[Duranman]

That'll be me phucked then, as I use my Nvidia shield to watch VST.

 

[bornabluenose]

Pm me your email address

Done mate .

 

[Valley Bluenose]

That'll be me phucked then, as I use my Nvidia shield to watch VST.

Use the browser. That will still work, its only the sideloaded App that seems to be an issue.

 

[Wamphray_Loyal]

There are some sites that will not accept input from predictive text or automatically infilling from a password manager app. I have noticed this with some of my bank cards.

It's the first time I've had the problem and it was starting to annoy me as I've had my RTV account for around 5 years .

 

[tampabear74]

I spent the last 40min. trying to get on RTV, got there in the end not bad for this auld guy 76 this April.

Hi I am 82 been using same addy & password for years it does not recognise either one if it not broke don't fix it pain in the ass

 

[coplandrearl36]

Gave up yesterday doing create new account.

Seen the update for sky email, went through procedure again, email arrived this time, logged it and now up and running.

Simple really, if they had seen the glitch with the emails yesterday.

 

[Valley Bluenose]

Hi I am 82 been using same addy & password for years it does not recognise either one if it not broke don't fix it pain in the ass

Not recognised when you go through the Create New Account process - or later?

 

[bornabluenose]

Pm me your email address

Sorted Greg ,cheers mate .

 

[Duranman]

Use the browser. That will still work, its only the sideloaded App that seems to be an issue.

Which browser? I had to side load chrome on to it

 

[Polar bear]

No problems at all for me which was surprising.

Same here,much easier logging in now.

 

[Fred-Bassey]

@Greg Marshall

Could you enquire regarding android tv boxes.

When trying to update the app via Google play store on my box I get the message "the app is not compatible with your device". The app worked flawlessly until the requirement to update account yesterday.

Thanks

 

[Albertz89]

A small bug I've noticed with the new app is that after having it closed for a while, upon opening again, still says you are signed in but won't let you view any videos until you sign out and in again.
Maybe something that can be sorted with a future update, not sure.

 

[Govanx]

If you got your link via NARSA, email Gary Gillan. I got a link about 20 minutes after sending him a note.

It’s through RTV. just sent an email. Hopefully they sort it. Cheers

 

[Valley Bluenose]

Which browser? I had to side load chrome on to it

No idea mate just saw other posters say they couldn't get the App to sideload so would have to view using their browser. If you have Chrome installed then does it not load via that?

 

[Duranman]

No idea mate just saw other posters say they couldn't get the App to sideload so would have to view using their browser. If you have Chrome installed then does it not load via that?

Not the most stable. I assume that is because it has to be added on the fly