Supporters Liaison Officer
- Thread starter Deejj206
- Start date
Kenny Senior
Well-Known Member
sthayrshire72
Member
if it’s the secure payment part use a laptop to pay instead of iPhone mine worked straight away as had issues with payments since secure payment method came in
To be honest the whole ticket office is a joke ..... I was trying to get something sorted lately and the lack of response from the ticket office and the SLO is embarrassing which ultimately cost me my tickets for the final yesterday. The fact that you cannot call anymore is a disgrace and I live over 3 hours away I am left at the mercy of them not ignoring emails. An absolute joke to be honest.
Monty_greenock34
Well-Known Member
For a company who turns over 80m plus and its regular income is from tickets its pretty shocking how bad our website is.
I bet the club has lost thousands of sales a year because of it.
I bet the club has lost thousands of sales a year because of it.
Our ticket office is an absolute shambles for a club of our size and has been for a whilst now. The board have shown that customer service/engagement isn’t really a concern as long as they continue to milk us for cash. We’re all just customers not supporters/fans.
Has anyone been part of any of the mygers focus groups? Has anything worthwhile came of the back of them?
I’ve sent it there and had no joy! Why when we all have unique Rangers numbers can it be so difficult to go on and purchase Mygers and season tickets! It should be a single site go in fill your basket pay and leave!
Add a couple of tick boxes for friends and family or CCCS, ffs amateur website builders could build something better in half an hour.
I’ve always bought our three Mygers tickets at the same time but it won’t let me buy them and I can’t delete them now they’re sitting in my basket at £50 each.
At the same time I now can’t pay for my season tickets by credit card or switch and now have to pay by BACS.
It might sound trivial but I never ever use BACS and always use my cards.
I don’t know why we can’t be like any other business!
I don’t want him to help I want to copy him into a continual complaint from our support and maybe he can speak to someone that can get their finger out and get if fucking sorted!
We’ve always got to do it the hard way
Valley Bluenose
RTV? Completed it mate!
Possibly not related but I’m sure I’ve seen posts in relation to ST renewal saying you have to do it via the link in the email. Might be worth trying if you are doing it another way.
On you other issues, some have found that logging out, clearing cache/cookies and leaving it at least an hour before trying again can resolve things.
Pointless emailing him, my ticket never turned up for the Scottish cup final. Emailed him and the ticket office last weekend and got zero reply from him, the ticket office finally emailed me back on Tuesday while I was in Seville telling me to contact them again on Friday morning if ticket still hadn’t arrived even though I told them in original email that I won’t be back till Friday night. Emailed both ticket office and SLO again on Friday night that my ticket still hadn’t arrived when I got home and I’ve had still not had a reply from either.
R
RobbenHood
Guest
Yes, that’s correct. Was a link in the renewal email to pay off in one
I thought mygers auto renewed.
Maybe not.
Hope you get it fixed
Maybe not.
Hope you get it fixed
Correct but it’s still asking me to use BACS I’m more annoyed we don’t have one site for one transaction that I can use my card for
My fault I forgot to change card details on this one originally but now I’m having issues getting the purchase to go through
Moses McNeil
Well-Known Member
I paid mine by BACS and got confirmation from the ticket office within a few hours. Also saves you £3 doing it that way
What’s your problem with BACS?
das
Well-Known Member
I emailed that about a mygers query before the Dunfermline game and I'm still waiting for an answer so don't build your hopes up.
Fortunately I got round the issue in the end without them
Call me old fashioned or stupid but I don’t have anything to do with our bank account I’ve always just used my cards.I paid mine by BACS and got confirmation from the ticket office within a few hours. Also saves you £3 doing it that way
What’s your problem with BACS?
I’ve genuinely never ever used BACS
Dean Learner
Well-Known Member
The problem is mate that the club will have lost close to £0 as a result. Somebody else will always want the ticket and it will get sold. It's only the individual punter who can't secure their ticket that loses. out.
Maybe if income dropped the club would do something about it rather than paying lip service to an issue which is a massive concern for 99% of the fan(customer) base.
I was able to renew my season ticket online without too many problems. My brother told he tonight that he is having real difficulty in renewing his. He is IT savvy and cannot understand why there's a problem. It seems to he that the Ticket Office need to have a look at the situation if other ST holders are encountering problems as well.
Mate, i never got charged for my ST last year but had everything else such as RTV every game etc. I tried everything to give them the money and got nothing back.
As a result i was not offered renewal for this year as someone checked i had not paid despite my attempts to do so. I accepted this but tried to appeal and still contacted them to offer the ST cost from last year.
Got nothing back from the TO.
So i had no ST for this season when i could attend Ibrox which i was gutted about: and they still don't seem to want my ST money from the 55 season.
Season ticket renewals are early June nowWhen did you email them?
The season is months away
An old season ticket holder from the 90s n 00s who gave up my season around 2009 due to living/based in Germany...
Just joined my gers again for next season 22/23, tried joining season ticket waiting list individual and let me but thats for this sesson just ended 21/22
Question is, will there be another window for season ticket waiting list 22/23 that i need to fill in or once i have registered then thats me?
I know how deep the list maybe or go, just asking on the off chance.
Trying to asking the club or slo seems pointless going by these posts?
Just joined my gers again for next season 22/23, tried joining season ticket waiting list individual and let me but thats for this sesson just ended 21/22
Question is, will there be another window for season ticket waiting list 22/23 that i need to fill in or once i have registered then thats me?
I know how deep the list maybe or go, just asking on the off chance.
Trying to asking the club or slo seems pointless going by these posts?
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I’m the same with the iPhone but worked fine on my ipad
