Jamie_the_teddy_bear
Well-Known Member
Couple of disappointed kids
After seeing your post I emailed and asked for a refund on postage since I paid for Royal Mail but it is Hermes delivering. And fair play they emailed quickly back apologised and refunded the full postage cost.I'm not usually a moaner but paid for parcelforce next day delivery on Saturday and just got email to say hermes will be delivering it (they haven't got it yet).
I dropped them a quick email to say I was dissapointed and would they refund the difference. They sent me the full £7.95 postage back within 5 minutes.
That is brilliant customer service!
I’ve still not received mine, one was plain 1 was printed. I think it’s an absolute disgrace tbh! They had a month to print tops ffs!Just wondered of those who are still waiting for tops to be dispatched, are you waiting on a printed top?
I ordered Hagi 7 for my son and still no dispatch email. Have emailed Castore and had no response as yet, got reply on social media to send email so still waiting.
I hate moaning as working on the other side of retail I know the challenges, but even I'm pushed to make excuses for the lack of response and planning for the demand. My order was 2333, but I think now that's irrelevant.
I'm assuming I'll be cancelling and letting my son buy it on Thursday, which is a shame as he wanted to have it to wear by then, but that's life!
I wonder if this thread indicates they may be screening these at the National Hub, or other sorting centres, for damage before they go to the drivers?
Hermes looking into over 2,000 products being sabotaged
Hermes looking into over 2,000 products being sabotaged Images of damaged Rangers mail order products on social media are rife. I understand that going forward all parcels will have to go out in unbranded bags.www.followfollow.com
My daughter and niece are both waiting on a woman's one. Think Castore may have over estimated their ability to feed the beast.I'm still waiting. Not a printed top though, a womens one.
Same hereI'm still waiting. Not a printed top though, a womens one.
I'm still waiting on my womans top, have emailed etc but no update ... just disappointed tbh more than anything
Update from Castore this morning via instagram - returns can be made via post only and you can exchange using the dispatch note.