Linked post from OP #1 which contains more detail of each item and proposal including detailed updates where applicable, as part of a thread tidy up
Issue 1: Upgrading Child/Concession to Adult
Reason: The current system isn't great, It's a lottery for a call back from an email and if I need to go to the Ticket office the current opening times means having to leave earlier to beat the queues and get into the stadium on time on matchday.
Proposed Solution: Provide a Website or App option to upgrade to an Adult and make the payment online.
Issue 2: Tickets are not a main menu item on the home page -
UPDATE - Now live on the Website
Reason: Currently to purchase a Ticket you have to select the top right menu option, select Tickets, select Tickets again then select Home Matches. That's 4 clicks to get to the Ticket page which isn't a good experience especially for a revenue item. Alternative is 2 clicks by selecting Matches then Tickets next to the match you want, this isn't as intuitive as personally if I visit a website to book Tickets I look for a Tickets option first. My first thought when selecting the Matches option is it was just a fixture/results list.
Proposed Solution: Put Tickets as a main menu item and the first Ticket page should have Home Matches as an option reducing the amount of user clicks to get to where they want to go. Even better put the next upcoming match on the Home screen with a 'Get Tickets' option so it's reduced to one click for that particular game, If sold out then show this so no clicks are needed.
Issue 3: Lost Season Ticket temporary QR code -
Updated 07/10/21
Reason: Currently if you lose your season ticket you can order a new one online
here. If a game is coming up then you have to get a ticket arranged at the Ticket office to gain access to the Stadium which could mean waiting in queues prior to the game or a ticket to come through the post (If they still do that)
Proposed Solution: Provide QR code instantly for any upcoming games that are on during the postage period for the new card to arrive. To avoid abuse of this for people selling tickets on and can't meet personally there could be a replacement QR code limit meaning after say the first or second one you have to get a paper ticket or there is an increased cost of replacement.
Update reason: Replacement cards can now be ordered online since 07/10/21 when they couldn't before so I have updated to only have the QR option requested now. Credit to
@JamieBTB on this
thread for bringing it to our attention
Issue 4: Match Fixtures/Results/Info not up to date
Reason: Occasionally when Users view the Matches section of the Website the information provided is out of date. This is more apparent when a Match has just completed or a fixture has been updated due to TV selection or Cup participation causing Matches to be moved.
Proposed Solution: The request is to have someone update this area of the Website as soon as this information is made available. This would keep it in line with other sources who update almost in real time and help drive more traffic to our own Website. Also a request to add the 'Day' as well as the date next to each match.
Issue 5: The Website appears 'over-optimised' for mobile devices
Reason: The selectable panels appear too large on a PC Monitor resulting in a lot of scrolling to see all the items on the page. The aspect also doesn't work correctly as the following example from
@Valley Bluenose will explain: "Tickets for example. When I do this on my iPad and iPhone I can see the entire drop-down list. The whole thing. Complete. When I do it on a 1080p desktop monitor though I can only see the top of each letter of the bottom menu item, Help and Info, and can only just click on it. "
Proposed Solution: This may require a major redesign or at least a look at the size of each page item. PC Monitor optimisation is required and this could be a good case for an upgrade to a responsive webpage design
Issue 6: Club History Section
Reason: Currently there isn't a Club History Section, while the new Museum once complete will provide and inspired way to tell our Clubs story not everyone can attend personally.
Proposed Solution: Add a History Section telling the extraordinary story of our Club, Legends and our Magnificent Stadium
Issue 7: Detailed Bio of all Club Teams
Reason: At the moment only the First Team has a detailed Bio of all Players
Proposed Solution: Update to add Bio's of all Club Players of First Team, B Team, Woman's Team & Youth Teams
Issue 8: MyGers Points needs broken down and easier to find
Reason: A few complaints that current MyGers points aren't broken down and are not displayed within Account information making it difficult to find them.
Proposed Solution: Make MyGers points available to view within Account Information
Issue 9: Priority Ticket Sales only viewable by eligible people
Reason: The best recent example of this was the Old Firm game and the MyGers priority sale, People who weren't MyGers members were able to access the seats and add them to the basket to then be told they couldn't have them due to eligibility. This resulted in Tickets not being available for MyGers members until they were released from the Baskets again.
Proposed Solution: Set the system up to perform an eligibility check first before allowing users to continue to the next stage.
Issue 10: SeatSub
Reason: A few things here:
1. SeatSub is now available next to every match in the Matches section but if you select it matches more than a week or so away it only shows the next weeks games so makes extending the feature to all Matches pointless?
Proposed Solution - Allow SeatSub to be used for every Match available at any point of the Season by listings all games when it's selected
2. There is currently no history of
SeatSub usage including if seats sold and how much credit was rewarded for each match
Proposed Solution - A request to show a history of
SeatSub usage including if/when seats sold and how much credit was rewarded for each match and a total accumulation of credit towards next seasons purchase
Update 27/10/21 - Information is now available confirming if a Seat sold or not if you follow the information in this
thread.
3. This is a nice to have but currently we can't sell our ticket to someone without physically passing the ticket to them, this may also be a grey area around someone else using the ticket as well but we know it happens.
Proposed Solution - Proposal to allow nominated people through SeatSub to purchase our ticket. Provide an option to add an email address/phone number/Rangers number of the nominee so they can be notified and log in to purchase at the usual price. A QR code can then be sent out to gain entry with the seller still receiving credit once sold
4. Currently if you want to return multiple tickets through SeatSub you have to log into each individual account to return them -
New Addition 25/10/21
Proposed Solution - If you have Friends & Family setup then SeatSub provides the option to choose a single, combination or all tickets under the one log in
Issue 11: Buying Matchday programmes should not be under Tickets
Reason: It’s an issue when the ticket office place CCCS tickets in your basket a few days before they check them out meaning you end up with more in the Basket than requested.
Proposed Solution: Don't auto add items that the user never selected to the Basket, may require a backend redesign to prevent this but still allow CCCS etc to be captured as a purchase
