chucknorris
Well-Known Member
I'd be pissed off too if my wife had pals like that
Tried telling her.
I'd be pissed off too if my wife had pals like that
Just received email from Hermes , pre ordered top delivery to tomorrow .
So annoying , I asked to cancel my order several times because of the wrong size being ordered . Very slow responses , no option to cancel , just return and re order etc . Finally got the strip delivered and can't be arsed trying to return so it's time to shed a few lbsAfter a couple of weeks of complete silence I’ve just had an email to say my pre-order has been cancelled at my request. I’ve not even been in contact and was happily waiting it out until tomorrow to see if it arrived before email as per SLO statement the other day. Really disappointed to think they’ve failed to deliver a pre-order with that additional 4 weeks to get everything sorted and yet plenty of tops sitting in sports direct that hopefully will never be bought!
I understand your frustration and there will be a lot in your case. Overall though there will be a lot more people happy with the service than angry.
If you ask any fan from around the world there will be a small percentage unhappy with the service. The same way I could go to a restaurant one night and love it, you could go the next and hate it.
That’s life. Castore Loyal.
Got a standard reply from our SLO. I can wait until the 15th and if our order isn't delivered, we can send Castore an email but it'll take them a week to reply. Just wonderful.
Given I'm in Canada, the 15th is two days away and I haven't had any sort of despatch notification, I really don't reckon I'll have my delivery by the 15th.
Imagine any other business taking orders, not delivering them and not responding to customers who've paid them. There would be an outcry.
Couldn't run a ménage, as my old mum would say.
I’m in the same boat as well. Ordered as part of the pre-order. Not heard anything until today. First an email to say order cancelled at my request and then follow up an hour later apologising and saying they are working hard to get stock levels back up.So you got one of the pre-order tops and they have told you that you won’t get it?
If so that’s absolutely insane
Their fulfilling of UK orders is shambolic.
International is non existent. They seem to be completely unable to sort out international orders.
Almost like they have them at the bottom of the pile. Amateurs.
They have taken peoples money for 6 weeks and f*cked them over.
I have returned 2 tops last week and i have not heard from them or had a refund. I want to re-order the 2 toos plus the third top but i cant until i get my money back.
I know mate, im just going to wait until all 3 tops are on the site.If you want to reorder home tops on the website, you can't because there aren't any for sale.
Another massive fail.
Just got an email for a refund on grey training t shirt ordered last Tuesday. Still to receive rest of order.
You should've asked the JD manager if they were getting the strip in. Be interested in what they had to say.So another day and no further forward! Still no email response at all here. Getting a little annoyed now, especially when they are cancelling orders. Mine is #2333 so ordered fairly early on. It seems that they aren’t fulfilling orders chronologically now and it’s just whatever they can send out.
As I mentioned before there were no printed tops in store and they aren’t doing them in store for obvious reasons. So I couldn’t even buy the same again if I wanted to.
Was in Braehead today and was confronted with the eye bleach requiring strip in both their own store and JD sports. So nothing for us bears at all in there which is sad.
Anyhow, another day of waiting almost done and a new one to start tomorrow.
Just a heads up that Hermes isn't being used to send me my outstanding order. I went into my original confirmation email from the 1st July and clicked the 'check your order'. My order has finally been sent out using Royal Mail 24 Hour service and will hopefully get tomorrow
Need to front up soon.Should one of the owners not be across all the fan media now explaining what's went wrong? Weren't shy when the deal was announced.
It's also sad that the ***s sabotaged and damaged 2,000 deliveries. I wonder when the bones are picked out of all this how many complaints can be specifically pinned on Castore and the club? The same issues at Xmas will be horrendous, new courier is a must for starters.Went to the store at Ibrox today and got the tops
sad that people are still waiting for preordered strips and I just walk in and get one
It's also sad that the ***s sabotaged and damaged 2,000 deliveries. I wonder when the bones are picked out of all this how many complaints can be specifically pinned on Castore and the club? The same issues at Xmas will be horrendous, new courier is a must for starters.
I thought he at least owned up to the fact they hadn't/couldn't fulfil 3% of orders. We must have shifted close to 1/4 million items and I would hazard a guess the complaints on here are sadly that 3%. They are clearly being shafted at a few points on either the manufacturing, imports, order picking, storage, delivery and it all needs sorted for sure. I'd doubt any corporation would come out and tell you business reasons why there's an issue other than to acknowledge there's an issueI think Tom? the one that can not shut up on camera should be dragged in front of a mic again to explain just what is going on, ignoring punters that have bought your goods is a serious no no.
I think they run out of a single unit, they don't have a ready made customer service call centre on the go. Folk are saying they've emailed multiple times to multiple different email addresses, I'd say there's up to 10,000 emails been sent based on that Hermes issue alone. I doubt they've had 10,000 emails to their entire office let alone 10,000 angry (rightly so) Rangers fans.Did the ***s damage their Customer Services as well so they couldn't reply to emails?
Hopefully the tide slowly turningI have finally recieved a reply and I appear to be in luck. Hopefully a few folk end up with the same email.
I have returned 2 tops last week and i have not heard from them or had a refund. I want to re-order the 2 toos plus the third top but i cant until i get my money back.
The truth is the best policy, hands up this is what happened.I thought he at least owned up to the fact they hadn't/couldn't fulfil 3% of orders. We must have shifted close to 1/4 million items and I would hazard a guess the complaints on here are sadly that 3%. They are clearly being shafted at a few points on either the manufacturing, imports, order picking, storage, delivery and it all needs sorted for sure. I'd doubt any corporation would come out and tell you business reasons why there's an issue other than to acknowledge there's an issue
I think they run out of a single unit, they don't have a ready made customer service call centre on the go. Folk are saying they've emailed multiple times to multiple different email addresses, I'd say there's up to 10,000 emails been sent based on that Hermes issue alone. I doubt they've had 10,000 emails to their entire office let alone 10,000 angry (rightly so) Rangers fans.
I wish they could magic a call centre out of their arses but it's not going to happen
Was in the shop yesterday and bought the 3rd kit for a change. I thought the merchandise was real high quality. I also thought it was expensive for what it is. Now I like GANT clothes and Ralph Lauren etc. I’m happy to pay the price for quality but at the end of the day a football hoodie T-shirt polo shirt is that and given clubs change kit maker you end up not wearing last years clothes. So much as I was very impressed with the quality unless I knew Rangers would stick with Castore for 5 or 10 years I’ll just stick with the top.I've no issue with the price. It will be "in fashion" longer than a £60 t shirt will be.
I'd probably rather buy the hoody than the strips to be honest. Get more wear out it.
It's also sad that the ***s sabotaged and damaged 2,000 deliveries. I wonder when the bones are picked out of all this how many complaints can be specifically pinned on Castore and the club? The same issues at Xmas will be horrendous, new courier is a must for starters.