Royal Burgh Bear
Well-Known Member
I use the term “investigation” loosely.No investigation for me yet.
I emailed them about the state of my home Pro top (lettering all coming off 32Red and inside collar etc. Only bought late February. Sent photos. Asked me if I wanted to get 20% refund and keep it or return for a full refund. Told them I wanted my full money back as it wasn’t fit for purpose and also chased them about my champions top order ~ AGAIN.
First response to enquiry got this reply
“Regarding any outstanding orders from the champions shirt, we are aiming to get these orders dispatched and delivered to our customers as quickly as possible. Once the order has been dispatched you will receive an email confirmation with all of the tracking details
Again we Thank You for your continued support and we hope this is resolved shortly”
Replied with this
“Also your reply to my query about our outstanding orders of champions shirt doesn’t ring true when you’re now dispatching orders from SECOND batch yet we’ve not received ours from THE FIRST BATCH ORDER.
Why are 2nd batch being fulfilled when customers are still waiting for orders from 1st batch? Can you explain that please?”