So i see this is now the thread of choice for the castore haters to vent their spleans,good to know so i can avoid it
Finally got a reply from the “concierge” regarding my order still being unfulfilled over 2 weeks later...
Hi Captain_Buns,
We sincerely apologise for the delay on this order and we are working hard to rectify this issue.
Unfortunately, we have been experiencing some slight delays within our warehouse as we have had high demand the past couple of weeks.
We can assure you this issue is being worked on and you should receive your tracking information within the next 24 hours.
Please contact us once you have received this information and we can then update you with the status of your delivery.
Kind Regards,
The Customer Service Team
High demand didn’t stop them launching sales & additional new products onto a supply chain already struggling to cope.
Cheers mate. I was in the shop at the stadium but they were completely sold out.Think they've still got them in the shop in city centre if you're able to get there
It looks like it’s where the heat press machine has been used to put the badge on. Usually comes out, but you would have thought they wouldn’t have used this one as an image for the shop.What’s with the weird square round the RFC?
Ordered on Sunday morning and arrived in Dubai this morning. Top quality service, well done Rangers/Çastore. Love it, looks really good..The new blackout range is pretty nice.
this is the kind of thing I received when waiting for my pre ordered home top.
It never came.
I ended up just getting a refund after being strung along for weeksYep, safe to say 24 hours has came & went without hearing anything from them.
An absolute shambolic service, they’ve obviously ran out of stock on one or both of the items in my order & don’t want to admit it.
Massive feck up in what sense? The fact it was delivered by the post office you weren’t expecting?Just replied to another poster. I live in Montrose, mines has been delivered by Rutherglen Post office today.
Seems like there's been a massive %^*& up. Can't say I'm surprised.
I think it's a certainty.A lot of gear being flung out rapid from them. From the retro stuff to the training ranges and the like. It’s a lot of official mercin a short window.
Wonder if the Chinese whispers about them being a one and done could have something in it?
Price to pay in short term after getting the main objective of ridding is of Ashley last summer I guess
Rutherglen post office never delivered my parcel to Montrose.Massive feck up in what sense? The fact it was delivered by the post office you weren’t expecting?
That's very niceThe new blackout range is pretty nice.
Did you get your parcel?Rutherglen post office never delivered my parcel to Montrose.
They sent out the wrong tracking numbers to a number of people.
Wonder if the Chinese whispers about them being a one and done could have something in it?
Yeah, they've spent all that money on shops and kits after announcing a multi year deal, but it'll be easy enough to just go our separate ways a year into the deal.I think it's a certainty.
Are these the Chinese whispers that only you have heard?A lot of gear being flung out rapid from them. From the retro stuff to the training ranges and the like. It’s a lot of official mercin a short window.
Wonder if the Chinese whispers about them being a one and done could have something in it?
Price to pay in short term after getting the main objective of ridding is of Ashley last summer I guess
We'll see.Yeah, they've spent all that money on shops and kits after announcing a multi year deal, but it'll be easy enough to just go our separate ways a year into the deal.
I'm also sure another manufacturer will be happy to pick us up at short notice during a pandemic, design and manufacture a kit, and buy over the shops. Easy.
I definitely think this deal was bigger than they thought. They didn't have the infrastructure in place, and fell short of expectations. However, there were few companies who would take us on at such short notice, and the items I have are of a good quality.They’ve supposedly got Wolves lined up and a few egg chasing sides.
A month or so ago I’d have said they’d have no chance of staying with us longer term after the summer all the order issues and quality issues.
Things on the retail side seem to be easing up.
I found the sizing to be the same between the other kits and retro kit.I ordered the large as no mediums in stock at the time (and didn't know if they'd get anymore) and then a medium when stock did actually come in. Sticking with the large (1st ever large item of clothing) as the medium just felt a bit too neat. Compared to the other kits and training tops/casual tops how does the sizing of the retro kits compare as may buy some other items? This is the first kit I've bought in a few years.
Hi Captain_Buns,
Many thanks for your email.
We are so sorry and can not apologise enough that you have not yet received your order.
As you are relocating as of 26th and we are aware we would be unable to have your parcel reach you for that deadline, I have cancelled your order and issued you a full refund.
We can not apologise enough for this.
Please accept this £25 gift card off your next online purchase, for the inconvenience you have experienced.
Your unique £25 voucher code is:
XXXXXXX
This code has no expiry date and is a one time use voucher.
When you do place your next order please contact us with your order number and we will be more that happy to look after your order to ensure you face no further problems.
Again we can not apologise enough for the experience you have received.
Kind Regards,
The Customer Service Team
For exclusive content, product drops and restocks please visit @TheRangersStore on Instagram
You've not had a great experience but that's as 'grovelling' an apologetic email as I think I have ever seen.I genuinely don’t think they ever had any intention of sending my order out despite saying otherwise.
A £25 voucher is useless when the stuff I ordered is out of stock.
Different kits or just further supplies of this one?There’s more retros coming in December
Different kits or just further supplies of this one?
The one that’s released. These will apparently be worn in the domestic cups this season. This weekend would be a kit clash so won’t be worn thenDifferent kits or just further supplies of this one?
We all ready for it being worn v Cove?According to today’s weekly roundup email the retro kit will be worn v St Mirren in the league cup this midweek.
We all ready for it being worn v Cove?
We should wear the 'Champions 55' tees.Not being worn this weekend as far as I’m led to believe.