SuperGers07
Well-Known Member
Ignore folk like that mate. Them getting their kicks from others folks misfortune sums them up, classless.Aye hilarious i'm out £180 for me and the kids and ive had nothing
Ignore folk like that mate. Them getting their kicks from others folks misfortune sums them up, classless.Aye hilarious i'm out £180 for me and the kids and ive had nothing
Reminds me of Joey in Friends who doesn't know how to use the quotation marks haha
Grown men getting visibly upset over kits, hilarious tbh.
Hermes are the issue here. How folk cannot understand that is beyond me.
Just had the same one.Just been sent an email from Castore apologising for my order not arriving. They’ve had major issues with merchandise being damaged at courier level. They’ve offered me a £25 evoucher to use in store or online. Also been offered a full refund
He’s already done an interview with Heart & Hand on this subject. He’s estimated we will earn £6m-8m a season from the deal. We receive a £3m advance at the start of every season and a cut of the royalties once Castore make that initial payment back.
In the old days preorder meant you got it before general sale the lack of communication from Castore is unacceptable customer service.Remember the old days when the standard Terms & Conditions stated up to 28 days from the date of sale for delivery?
People would have the shooters out now if that was still the case.
I'm shocked SC. I thought you'd given that business up.Perhaps you would prefer something in pink with frills?
This is the worst comparison I've ever seen made. What are you even trying to say here?You can get a cheap top out of Primark for less than a tenner.
Its a premium price.
In the old days preorder meant you got it before general sale the lack of communication from Castore is unacceptable customer service.
I do not get it man. We've been unable to properly buy strips for years and now people need to wait an extra few days they're losing their minds. Its so sad, and hilarious, to watch these people greetin' on a forum about it.
I'm shocked SC. I thought you'd given that business up.
"Mpr1980" what would you rather, teething problems with Castore or a retail deal with Mike Ashley?Please don’t, it would appear “Castore” can do no wrong on here, so please refrain from any questions that would in any way question the levels of service they offer.
I didn’t get a dispatch email either, mines arrived Monday.Not for a lot of people, we haven't had a dispatch email or anything from Castore.
What would you have asked him if you had the change.
Within reason and without the Glasgow hardman know it all edges.
Why? Will it change your mind on whether to buy or not?I’d like to know more about the deal and how much Rangers make over and above the initial £3m and what the thresholds are for Rangers to make money.
I agree, call it naive if you wish but i have no qualms with them doing this. I liked the packaging and don't see why we should need to be reactive to jumped up jakeys. Perhaps a learning curve but i won't hold it against them, i'd much prefer rangers packaging.I think he speaks very well.
I loved the bit about them going to the pub in Liverpool, to watch the Aberdeen game, and not being the only Rangers fans in there.
I'm not sure if he could answer the question at this stage but I would have asked "I liked the Rangers branded packaging but have you heard about the reported 2000 damaged items in the Hermes delivery chain? If so, what do Castore intend to do about this in future?"
This certainly is not a dig at Castore. I don't see why they should have to send products out in generic bags.
They pay Hermes to deliver a large amount of products in good condition. Put the ball firmly in their court.
I think Tom speaks well, and when you hear of chartered planes etc then maybe we (myself included) need to have a word with ourselves about complaining at a football strip being 3 or 4 days late.
I suppose, it just goes to show what getting on our hands on Rangers gear means to us all.
The last question I would ask is "Where is the Hagi strip for order 4292?".
I didn’t get a dispatch email either, mines arrived Monday.
I got 2 messages from Hermes saying it was out for delivery then 10 mins later it had been delivered. Literally 30 mins before that it said it was at the national hub.
Not particularly pleased at this stage. Ordered my wee lads full kit on the launch day a month or so ago and had nothing since. Not even a generic email to apologise for the fact I could have bought it four days ago in sports direct
Why? Will it change your mind on whether to buy or not?
I agree, call it naive if you wish but i have no qualms with them doing this. I liked the packaging and don't see why we should need to be reactive to jumped up jakeys. Perhaps a learning curve but i won't hold it against them, i'd much prefer Rangers packaging.
Yes mate completely. It jumped from the national hub to my letter box within the space of 10/15 mins.Did your Hermes message just come out the blue?
Ask them where @Mpr1980 's kit is, give us a bit of peace.What would you have asked him if you had the change.
Within reason and without the Glasgow hardman know it all edges.
This is the worst comparison I've ever seen made. What are you even trying to say here?
Considering the shit shows we've had to put through over the last few years I dont think we can have that many complaints on quality or delays. Especially considering the figures banded about we are due to make.
There are always going to be teething problems & you'd expect this would be Castore's biggest roll out to date.
I don't have my kit yet either. However, the issue is with Hermes constantly shifting the goal posts on when they are going to deliver it. How many times have you emailed? Do you think you're the only person who has emailed them, or do you think perhaps they are incredibly busy atm and will reply when they can? There was always going to be teething problems due to the size of our support and them being a relatively small/inexperienced supplier, but we should cut them some slack.
Edit: just as I've sent this I've got an email saying it'll be here today lol
I think one area they are probably struggling (and have a genuine reason) is that they are a relatively small operation and they answer communications personally so the sheer volume is going to be flooding their computers at a time when it's all hands to the pump trying to get stuff out the door, open the shops and co-ordinate the rest of the product launches.I doubt there are ignoring it. More than likely surprised by the toxic element of online responses.
I think some need a little perspective in their lives.
This. I think they knew Rangers were a big fish and thought they can handle it. Now they have realised how Big a Fish we are.There was always going to be teething problems due to the size of our support and them being a relatively small/inexperienced supplier, but we should cut them some slack.
Absolute shambles to date.
Bland kits coupled with shocking levels of service.
Yup, this.I think some people need to cool the jets. Its just a football top and you will all get them.
I get there are some issues with it, and I am sure they will be resolved.
What Castore need to do though is address and own any issues. Even if its just the issues with Hermes. Even if the problems are small, name them all and explain how they are going to address them in future.
They are giving us a load of cash up front, but we need to be sensible, its on the basis that they will make a shit load of cash from us. Its great to have a supplier that we can trust and they need to build on that.
Hermes are the issue here. How folk cannot understand that is beyond me.
Who is getting their kicks from this?Ignore folk like that mate. Them getting their kicks from others folks misfortune sums them up, classless.
The home strip is extremely similar to last years, I understand it’s a standard royal blue kit therefore the only variables are really the collar and the cuffs. Both of which are near identical to last seasons Hummel. When you are buying every season for kids you at least want to be buying something a bit different. The away is just a plain white strip, I do not understand the levels of excitement. I was just expecting a bit more.
Too true. Some courier companies have been terrible for years and get no better. Always felt more comfortable knowing something sent by RM was the property of Her Glorious Britannic Majesty until it was delivered to me. I still know they have had issues too previously. Stories of damage etc too wide spread now for it not to have been a co-ordinated action by some to embarrass all connected to the club. Castore should maybe audit the level of issues with each delivery option they have used and very publicly out the bad performers and where they fell down.Exactly. They are useless as are yodel. Should have stuck with RM and used DPD who are excellent
Couple of things if you get the chance to ask them.What would you have asked him if you had the change.
Within reason and without the Glasgow hardman know it all edges.
Hopefully I’ll get the same email.I have had email from castore apologising for delay. They have included 25 quid credit for in-store or online purchases. Postage refunded also. Must be sending everybody same email.
They are - that's standard in the T&Cs with any carrier. Or at least you claim against their insurance.Me too.
I am not a businessman by any means but maybe they could write it into the Hermes (or whoevers) contract that the courier company are liable for any vandalism to packages.
We should not be modifying perfectly reasonable practises of posting Rangers kits in Rangers packaging.
In what way? Shirt defect or damaged in transit by Hemes?Grandson's strip damaged this morning when delivered from hermes.Castore has to address this.
Come on. . It happens with everything that anyone manufactures. Be it cars, TV's, trainers. There is and always will be a level of quality fallout.Sixty quid for a top is expensive. It should be good quality.
The excuse that I had to make another 49,999 so I didn't have enough time to make yours to the sufficient level of quality just doesn't cut it.