Giffnock bear
Well-Known Member
My top just arrived no issues with it apart from me need to get rid of lock down belly.
After complaining I’ve not had my strips and I was in the first 7k odd to order them, I got this email from that address:
Thank you for contacting us.
Our team will endeavour to contact you within 48 business hours.
Please note all deliveries will be delivered within a 3 -7 business days.
We thank you for your patience.
HERMES are investigating claims that thousands of Rangers shirts have been damaged on their watch.
Several Gers supporters have taken to social media to vent their fury after their new Castore gear was sabotaged.
One upset fan uploaded a photo of his slashed £60 home kit, which appeared to have been sliced through the bag.
He wrote: "Castore sending out tops in rangersbranded bags was daft, got my top and it’s been chibbed."
Other supporters reported that their purchased goods had been stolen.
One devastated fan posted a picture of her empty bag, saying: "Mortified is not the word .. parcel just came and no shirt .. sent picture and email to them .. gutted..".
Packages were sent out with Rangers and Castore branding but it's understood they will now be unlabelled going forward.
Popular fan podcast Heart and Hand claimed that Hermes counted a staggering 2,000 shipments were left damaged.
However, when approached by SunSport, a spokesperson for the UK's second biggest delivery company claimed they were unaware of such a figure but vowed to launch an investigation into the matter.
The Hermes spokesperson said: "We are currently investigating this but so far we have not found anything to substantiate these claims.
We will reach out to the Heart & Hand podcast for further details."
SunSport has also approached Rangers and Castore for comment.
Couriers delivering the merchandise are not required to obtain signatures from customers on arrival and are able to leave the parcel in a "safe place" or with a neighbour.
However, they are obliged to take a picture of the delivered item.
Castore sold out their initial 50,000 stock of home kits within 48 hours of the pre-sale going live on July 1.
Emailed the concierge address last night. Got the automated reply about 48 hours to reply then received this email this morning:
Good Afternoon,
I just wanted to drop you an email regarding your recent order for the new Rangers home shirt as unfortunately we have been made aware that stock has been damaged on handover to our courier partner. We will of course be ensuring this is dealt with immediately and your order will be dispatched within the next 3 working days to arrive early next week.
We understand how important the shirt is to the fans and honestly cannot apologise enough for this. As an apology for the delay, we will be sending you a digital £25 gift card that can be used either in the new Rangers Store or online and we will also issue a full refund on your shipping. If you would prefer a full refund on your order, please confirm and we will issue immediately.
Once again, we honestly cannot apologise enough for this and please be assured, we are doing everything we can to expedite the process.
Kind Regards,
Been waiting since Sunday for them to reply to my email mate.
You deserve banning making a sensible suggestion like that! Don't you know you should be leading the lynch mob with pitchforks and torches at their office front door?I think people just need to be patient here.
Clearly there has been criminal damages carried out by Hermes workers. Therefore, I would assume they realises this at start of the week after weekend despatches and are blocking other damaged goods from being delivered to folk.
Sadly it's the sort of mentally challenged filled bitter cesspit of a country we live in. Plus it's only a football jersey and we won't be attending games anytime soon.
Patience is the key.
Think it’s pretty clear from Castore email today what happened!
I called out the Sun story on Kamberi for the bollocks it was so I assume they just decided to do a hit job.
Water aff a dug’s back!
A generic message no?Someone said they have like 25 staff. Judging by this place since the weekend can you imagine the absolutely ridiculous amount of abuse they are receiving via email and on their social media platforms?
Mines said it is ready for distpacth but every time I click on the DHL link it doesn’t workHas anybody living outside the UK heard anything about the home top being dispatched?
OK so I got an email back from Castore regarding my top which had letters missing in the "ELITE PERFORMANCE WEAR" at the bottom of the shirt
20% off discount code off future Rangers gear if I keep the shirt or an exchange
The lettering there is tiny so I'll probably take the 20% but i dont hold up much hope for future washes. I guess I'll need to wait and see
So today still no dispatch email, no reply to my email to Castore, no apology email, no reply to my message on social media. So I have asked to cancel and will hopefully be able to buy in store tomorrow.
I just hope that going forwards there is a bit more communication and if there are issues then just let us know. If I knew there was a delay then happy to wait, but it's the unknown and the ignoring of emails that grates on you.
£12 off an Away top - or other item - isn't too shabby. Probably only be you know notices/knows about the missing letters mate. I'd use it on one of their Garcia Hoodies, unless its only for Rangers gear.
I don't think they're ignoring. Just painfully slow. They are getting back to people.Nothing for overseas bears.
Ignoring all emails.
Customer service woefully inadequate.
I don't think they're ignoring. Just painfully slow. They are getting back to people.
Overseas orders are being ignored. I’m not the only one.
Marketing shit show. Castore have been banging on loud and proud for weeks about how great this partnership is, the truth is they are bang average.
Where is the point of a pre-sale if the merchandise is faulty or doesn't arrive when it should? Looks like a couple of Scousers who just wanted to get their hands in our pockets at the earliest opportunity, let's hope they don't become Liverpool's version of Mike Ashley!!!
I ordered two tops, received one today but had no notification of the other and zero response from the concierge service.
For %^*& sake Rangers, have the last few years taught us nothing?!?!
I was starting to think I imagined ordering a top, i went back and checked my bank statement just incase, the wait continues
It certainly won’t be a green top
Just in case you weren't aware, its allocated slots for the fortunate few MyGers Gold members tomorrow @scottsmum. Hopefully you got your slot booked the other day.