Giffnock bear
Well-Known Member
My top just arrived no issues with it apart from me need to get rid of lock down belly.
New Strips
- Thread starter Corkinator
- Start date
YOGI_GER
Well-Known Member
They've changed that.....
Emailed the concierge address last night. Got the automated reply about 48 hours to reply then received this email this morning:
Good Afternoon,
I just wanted to drop you an email regarding your recent order for the new Rangers home shirt as unfortunately we have been made aware that stock has been damaged on handover to our courier partner. We will of course be ensuring this is dealt with immediately and your order will be dispatched within the next 3 working days to arrive early next week.
We understand how important the shirt is to the fans and honestly cannot apologise enough for this. As an apology for the delay, we will be sending you a digital £25 gift card that can be used either in the new Rangers Store or online and we will also issue a full refund on your shipping. If you would prefer a full refund on your order, please confirm and we will issue immediately.
Once again, we honestly cannot apologise enough for this and please be assured, we are doing everything we can to expedite the process.
Kind Regards,
Good Afternoon,
I just wanted to drop you an email regarding your recent order for the new Rangers home shirt as unfortunately we have been made aware that stock has been damaged on handover to our courier partner. We will of course be ensuring this is dealt with immediately and your order will be dispatched within the next 3 working days to arrive early next week.
We understand how important the shirt is to the fans and honestly cannot apologise enough for this. As an apology for the delay, we will be sending you a digital £25 gift card that can be used either in the new Rangers Store or online and we will also issue a full refund on your shipping. If you would prefer a full refund on your order, please confirm and we will issue immediately.
Once again, we honestly cannot apologise enough for this and please be assured, we are doing everything we can to expedite the process.
Kind Regards,
Thecraw99
Well-Known Member
HERMES are investigating claims that thousands of Rangers shirts have been damaged on their watch.
Several Gers supporters have taken to social media to vent their fury after their new Castore gear was sabotaged.
One upset fan uploaded a photo of his slashed £60 home kit, which appeared to have been sliced through the bag.
He wrote: "Castore sending out tops in rangersbranded bags was daft, got my top and it’s been chibbed."
Other supporters reported that their purchased goods had been stolen.
One devastated fan posted a picture of her empty bag, saying: "Mortified is not the word .. parcel just came and no shirt .. sent picture and email to them .. gutted..".
Packages were sent out with Rangers and Castore branding but it's understood they will now be unlabelled going forward.
Popular fan podcast Heart and Hand claimed that Hermes counted a staggering 2,000 shipments were left damaged.
However, when approached by SunSport, a spokesperson for the UK's second biggest delivery company claimed they were unaware of such a figure but vowed to launch an investigation into the matter.
The Hermes spokesperson said: "We are currently investigating this but so far we have not found anything to substantiate these claims.
We will reach out to the Heart & Hand podcast for further details."
SunSport has also approached Rangers and Castore for comment.
Couriers delivering the merchandise are not required to obtain signatures from customers on arrival and are able to leave the parcel in a "safe place" or with a neighbour.
However, they are obliged to take a picture of the delivered item.
Castore sold out their initial 50,000 stock of home kits within 48 hours of the pre-sale going live on July 1.
www.thescottishsun.co.uk
Several Gers supporters have taken to social media to vent their fury after their new Castore gear was sabotaged.
One upset fan uploaded a photo of his slashed £60 home kit, which appeared to have been sliced through the bag.
He wrote: "Castore sending out tops in rangersbranded bags was daft, got my top and it’s been chibbed."
Other supporters reported that their purchased goods had been stolen.
One devastated fan posted a picture of her empty bag, saying: "Mortified is not the word .. parcel just came and no shirt .. sent picture and email to them .. gutted..".
Packages were sent out with Rangers and Castore branding but it's understood they will now be unlabelled going forward.
Popular fan podcast Heart and Hand claimed that Hermes counted a staggering 2,000 shipments were left damaged.
However, when approached by SunSport, a spokesperson for the UK's second biggest delivery company claimed they were unaware of such a figure but vowed to launch an investigation into the matter.
The Hermes spokesperson said: "We are currently investigating this but so far we have not found anything to substantiate these claims.
We will reach out to the Heart & Hand podcast for further details."
SunSport has also approached Rangers and Castore for comment.
Couriers delivering the merchandise are not required to obtain signatures from customers on arrival and are able to leave the parcel in a "safe place" or with a neighbour.
However, they are obliged to take a picture of the delivered item.
Castore sold out their initial 50,000 stock of home kits within 48 hours of the pre-sale going live on July 1.
Hermes investigating claims Rangers Castore strips damaged and stolen in post
HERMES are investigating claims that thousands of Rangers shirts have been damaged on their watch. Several Gers supporters have taken to social media to vent their fury after their new Castore gear…
www.thescottishsun.co.uk
Robert California
Well-Known Member
Someone from the club or Castore needs to explain the circumstances around the ‘damage’
if it is a genuine error, so be it, they need to learn from it and prevent it happening in future as best they can.
If there has been wise-scale damage at Hermes, the supporters and consumers should be told, so that they can decide for themselves what action to take in response.
Also, if the 2000 figure is correct, the £25 voucher will be costing Castore and additional £50k, which I’d imagine they’d be deducting from a Hermes invoice, IF indeed the courier is to blame.
if it is a genuine error, so be it, they need to learn from it and prevent it happening in future as best they can.
If there has been wise-scale damage at Hermes, the supporters and consumers should be told, so that they can decide for themselves what action to take in response.
Also, if the 2000 figure is correct, the £25 voucher will be costing Castore and additional £50k, which I’d imagine they’d be deducting from a Hermes invoice, IF indeed the courier is to blame.
EndOfDays
Well-Known Member
shota14
Well-Known Member
Been waiting since Sunday for them to reply to my email mate.
Think it’s pretty clear from Castore email today what happened!
I called out the Sun story on Kamberi for the bollocks it was so I assume they just decided to do a hit job.
Water aff a dug’s back!
Must be replying in a last in, first out style. Same way they seem to be doing with preorders.
Thecraw99
Well-Known Member
Absolutely and it’s certainly not Hermes or the Sun.
bkkbear
Well-Known Member
You deserve banning making a sensible suggestion like that! Don't you know you should be leading the lynch mob with pitchforks and torches at their office front door?
TrueSouthsideBlue
Active Member
Away kit being delivered today apparently. Home kit no emails at all on delivery or update from castore on where it is. Possibly in the 2000 list but never got a voucher or apology email either.
People calling for Castore to use someone other than Hermes. I googled and found this?
www.sekologistics.com
Looks like SEKO (our clubs partner) is Hermes so we may be stuck with them?
People calling for Castore to use someone other than Hermes. I googled and found this?
Hermes Germany Takes Over SEKO Logistics GmbH Offices
Hermes Germany will be taking over SEKO Logistics GmbH with offices in Bremen and Frankfurt and become its legal successor.
www.sekologistics.com
Looks like SEKO (our clubs partner) is Hermes so we may be stuck with them?
Robert California
Well-Known Member
It may or may not be clear, but as consumers, we deserve to know who has been responsible for criminal property damage.
It's not too much to ask from Castore to explain what has happened.
They must know what has happened, as you don't start handing out £25 vouchers to possibly thousands of customers until you have established facts.
Can the club, Castore or fan media let us know?
Thefamous
Well-Known Member
A generic message no?
CalgaryLoyal
Well-Known Member
Still only had the original your order is ready for shipment. Every time I click on the tracking number it says that it’s not found
Enclosure Loyal
Member
The boys pre order home top arrived in its branded wrapping perfect condition, is it sad that I was more excited than him. Will just have to wait for my training top. Happy days.
Just received mine, and happy to say it’s not been tampered with and everything is perfect with the kit.
If anything, my XXL is a bit roomier than the Hummel kits.
More fitted on the arms and shoulders, but I like that. Shows off my guns.
Hope everyone else gets theirs intact before too long.
If anything, my XXL is a bit roomier than the Hummel kits.
More fitted on the arms and shoulders, but I like that. Shows off my guns.
Hope everyone else gets theirs intact before too long.
LuxembourgTrueBlue
Active Member
Has anybody living outside the UK heard anything about the home top being dispatched?
boomtown_loyal
Active Member
I haven't even had a dispatch email i was 13 thousand and odds. Doesn't take much to keep people updated the tops were paid weeks ago.
CalgaryLoyal
Well-Known Member
Mines said it is ready for distpacth but every time I click on the DHL link it doesn’t work
dougsdir24
Well-Known Member
OK so I got an email back from Castore regarding my top which had letters missing in the "ELITE PERFORMANCE WEAR" at the bottom of the shirt
20% off discount code off future Rangers gear if I keep the shirt or an exchange
The lettering there is tiny so I'll probably take the 20% but i dont hold up much hope for future washes. I guess I'll need to wait and see
20% off discount code off future Rangers gear if I keep the shirt or an exchange
The lettering there is tiny so I'll probably take the 20% but i dont hold up much hope for future washes. I guess I'll need to wait and see
Greigorypeck
Well-Known Member
Got this Email from Hermes:
We’ve just received your parcel from Castore
We estimate we'll deliver your parcel by Wednesday 5th August
for both my orders and still nothing.
The app says: Your parcel is at our local depot and on its way to you, so the courier still doesn’t have it and very much doubt I will receive my orders today at all.
Ordered first day I got email 1st July MyGers
Order numbers #7408 and #7985
Pissed off! my wean and nephew constantly asking when will we get ours.
We’ve just received your parcel from Castore
We estimate we'll deliver your parcel by Wednesday 5th August
for both my orders and still nothing.
The app says: Your parcel is at our local depot and on its way to you, so the courier still doesn’t have it and very much doubt I will receive my orders today at all.
Ordered first day I got email 1st July MyGers
Order numbers #7408 and #7985
Pissed off! my wean and nephew constantly asking when will we get ours.
Last edited:
Valley Bluenose
RTV? Completed it mate!
£12 off an Away top - or other item - isn't too shabby. Probably only be you who notices/knows about the missing letters mate. I'd use it on one of their Garcia Hoodies, unless its only for Rangers gear.
Last edited:
Valley Bluenose
RTV? Completed it mate!
Just in case you weren't aware, its allocated slots for the fortunate few MyGers Gold members tomorrow @scottsmum. Hopefully you got your slot booked the other day.
Castore have just took £45 off my order apologising for processing it wrong on the 1/7 - a token gesture and covers the home shirt from his strip.
dougsdir24
Well-Known Member
£12 off an Away top - or other item - isn't too shabby. Probably only be you know notices/knows about the missing letters mate. I'd use it on one of their Garcia Hoodies, unless its only for Rangers gear.
Yeah unfortunately is Rangers gear only. I might chance it and ask for a Castore discount one, fancy the light grey Garcia hoodie or the white one
Nothing for overseas bears.
Ignoring all emails.
Customer service woefully inadequate.
Ignoring all emails.
Customer service woefully inadequate.
dookieno8
Well-Known Member
I don't think they're ignoring. Just painfully slow. They are getting back to people.
Overseas orders are being ignored. I’m not the only one.
shota14
Well-Known Member
It’s not just overseas mate, I’m in the east end of glasgow and still haven’t heard anything from them.
BrooklynBlue
Well-Known Member
Yawn. Not sure why the need to make hysterical posts. It doesn't make you sound good.
Albert Bridge Bear
Well-Known Member
away shirt delivered. No damage, delivery driver is a good bear so wasn’t too worried. Comes in a plain black package now but it says castore on the address label so still obvious to any mentally challengeds what it is. Best shirt I’ve had in ages.
Mamabear56
Well-Known Member
I dm'd them again, on Instagram, asked why they were ignoring the fans. Customer service is abysmal, I'd rather know what's happening than be ignored.
possilbear2
Well-Known Member
Just got an email from Hermes to say they have my parcel.getting delivered tomorrow
Talktalk
Well-Known Member
It certainly won’t be a green top
upload image to url
Yep thankfully we got tickets on launch day, 12:30 slot loyal! Lol!
RFC_Champions
I Make Stuff Up
Does any high street store have kids strips in stock where I can check for sizing before ordering online with personalisation?
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