Number Six
Well-Known Member
People not getting pre-order strips is completely unacceptable
Castore/the club should be doing something about this urgently
Castore/the club should be doing something about this urgently
People not getting pre-order strips is completely unacceptable
Castore/the club should be doing something about this urgently
I used the locker pick up at my local morrisons where I scanned the bar code on the hermes return label....not even an email yet to acknowledge the parcel being returned.Did you return it using Hermes? I returned stuff to next with them and it’s taken 12 days to get to them. Don’t know what’s going on there as usually stuff picked up on the Friday is received Monday, credited by the Tuesday.
I've sent them photos of my damaged quarter zip training top also.They sent me out a faulty training top.
The bottoms were fine but the top had a huge pull on the antiviral so I emailed them what the next step was for a replacement.
They just emailed back10 days later and offered me 20% off next buy or a return! Of course I want a bleeding return, the top looks absolutely ridiculous with the huge pull on it. I sent them photos of the fault as well.
They are but the label still contains the order number .....They've already said that future orders will be sent in plain packaging.
That is exactly what I got mate.I've sent them photos of my damaged quarter zip training top also.
Glad I saw this. No emails but followed the steps above and see my order was dispatched today.
They are but the label still contains the order number .....
OTT in what way? That some people are hundreds of pounds out of pocket awaiting delivery of items since 1st July, no idea when they will get their stuff, can't get an answer from their customer services, orders being cancelled all over the place when not asked to be cancelled, damaged items turning up, items out of stock which the fat man is able to sell off the shelf and Castore, and Rangers for that matter, are no where to be seen.....?Some of the comments towards Castore are completely OTT. They said this would be resolved by 15/08 so not sure why folk are still moaning?
Mine turned up with a black ink like blotch/mark on the front of it.That is exactly what I got mate.
Huge pull and damaged material.
Some of the comments towards Castore are completely OTT. They said this would be resolved by 15/08 so not sure why folk are still moaning?
Anybody there today, whats the queue like? Whats stock levels overall like?
You should've asked the JD manager if they were getting the strip in. Be interested in what they had to say.
Just a heads up that Hermes isn't being used to send me my outstanding order. I went into my original confirmation email from the 1st July and clicked the 'check your order'. My order has finally been sent out using Royal Mail 24 Hour service and will hopefully get tomorrow
Just a heads up that Hermes isn't being used to send me my outstanding order. I went into my original confirmation email from the 1st July and clicked the 'check your order'. My order has finally been sent out using Royal Mail 24 Hour service and will hopefully get tomorrow
When fans return to football and 3% of season Season tickets weren’t activated properly for each game with the ticket office shut at kickoff would people say “arch well it’s only 3% the rest of the tickets were a success”?
Some of the comments towards Castore are completely OTT. They said this would be resolved by 15/08 so not sure why folk are still moaning?
When fans return to football and 3% of season Season tickets weren’t activated properly for each game with the ticket office shut at kickoff would people say “arch well it’s only 3% the rest of the tickets were a success”?
They only had M and L left as of 6.50 last night.
Just done the same and it says Royal Mail with a tracking number but click on it and it then says they currently can’t update me on the status of that tracking number so who knows what’s happeningMy goodness. You are right. More people should know about this.
I agree it’s fckn awful!!I must be one of the minority who thinks it looks utter shite.
Mate some people who pre-ordered strips have just had their orders cancelled while thousands who didn’t pre-order have either had theirs delivered or went to club shop and picked one up....how in any way and in anyone’s mind is that not a disgrace?Some of the comments towards Castore are completely OTT. They said this would be resolved by 15/08 so not sure why folk are still moaning?
Same here. I ordered some training gear yesterday and got an email tonight saying it is on its way with Royal Mail tracking number. My away top also arrived 4 days after I ordered it. Bizarre the contrast to many of the pre orders.Of no consolation to those with week(s) old orders, I have one too.
Ordered stuff that was now back in stock, yesterday. Just been marked as fulfilled with Royal Mail tracker issued tonight.
Some of the comments towards Castore are completely OTT. They said this would be resolved by 15/08 so not sure why folk are still moaning?
Just done the same and it says Royal Mail with a tracking number but click on it and it then says they currently can’t update me on the status of that tracking number so who knows what’s happening
Its not awful for 30-40 quid, but 160...I agree it’s fckn awful!!
Maybe one for the younger kids but this is unacceptable for the over 16s
OTT, are you actually kidding me on - order on 1/7/20 and haven’t received anything bar the confirmation they took my money. Have emailed them seven times, messaged the SLO and had zero reply. So do me a favour with your OTT patter. The service Has been a joke and the levels of customer service even worse!Some of the comments towards Castore are completely OTT. They said this would be resolved by 15/08 so not sure why folk are still moaning?
The info on thread here was that it was 9-5 hours during week.
Do you happen to know official hours ?
Some of the comments towards Castore are completely OTT. They said this would be resolved by 15/08 so not sure why folk are still moaning?
It’s a 5 year contractSo much as I was very impressed with the quality unless I knew Rangers would stick with Castore for 5 or 10 years I’ll just stick with the top.
I guess it’s all about opinions. So just my tuppence worth.
Just got an email. My top should arrive tomorrow. They seem to be finally getting on top of things
Same here,ordered soft shell jacket last night and got e mail today.Bought at 1/4 zip at 11 oclock this morning, just got the email to say its been dispatched, not meaning to rub it in. But round yees lol
Yip but Hummel was 3 with options to extend and I’m aware of the issues that occurred but it’s never certain.It’s a 5 year contract
Because I ordered 6 weeks ago and got told today that my order was cancelled that's why, No email in the intervening 6 weeks despite several emails to them. The comments are not OTT they are understated in my opinion. Rangers management should be taking Castore to task on this. No way should they take online orders, and cash, they have no possibility of fulfilling, especially when thje shops are full of the products! I certainly won't be ordering anything else from them direct,Some of the comments towards Castore are completely OTT. They said this would be resolved by 15/08 so not sure why folk are still moaning?