Homelander
Well-Known Member
The whole experience of castore has been downright disgraceful so far
That Adidas jumper might be better quality but it's rotten lookingI placed an order for some of the lifestyle stuff on Friday and haven't had any sort of dispatch email or anything.
I was instore the other day and bought a sweater, the quality isn't as good as they have been making out it would be. Adidas is my usual go-to for sportswear / hoodies etc and the quality is better than what Castore are churning out and making us pay a fair wedge for.
They need to make their mind up - are they premium or not?
For example, this Adidas hoodie is £49.95 when not on sale: https://www.adidas.co.uk/premium-crew-sweatshirt/FM9917.html
The quality on that is better than the one I paid £65 for from the Rangers Store.
If the stuff in my delivery is the same, I'll be sending them back. Only reason I'm not returning the sweater I bought is I can't be arsed queuing for 2 hours to get £65 back.
Hopefully the club are reading this thread and wanting to sit down with them and get this sorted. I appreciate Castore had to rush a lot of the range as not much time to get it out but they can’t be allowing quality like that to arrive when people are spending big money.
I think on a Rangers forum he's right to share it, say for instance myself, If I was going to buy one of the premium hoodies at over £100 its a big deal for me, some people have a level of disposable income that others don't. If returns were as easy as with other companies it wouldn't be an issue.Posting pictures of your gear does more harm than good. It might put customers off forever. Send them an email of the pictures and also contact SLO to make aware. They may overcome their quality control issues, but they could permanently put off potential buyers due to second hand experiences of other supporters. Everyone who bought at the store seems to be happy with it. The pictures are timmy porn and shouldnt be posted publicly.
Well my top clearly states on the inner label it was made in Turkey. Several others saying they have received orders manufactured in other countries across Asia.You think slave labour is being used in portugal?
There's literally dozens of similar pictures on FB and twitter, so the OP is doing nothing more than significant amount of others have done before him. As for SLO and castore, both have been absolutely silent on the issue and judging by social media, appear to be going out their way to avoid addressing the elephants in the room. Fans should not be taken for granted and rangers and castore should be looking to reward our fans with quality merchandise, not expect them to accept mediocrity.Posting pictures of your gear does more harm than good. It might put customers off forever. Send them an email of the pictures and also contact SLO to make aware. They may overcome their quality control issues, but they could permanently put off potential buyers due to second hand experiences of other supporters. Everyone who bought at the store seems to be happy with it. The pictures are timmy porn and shouldnt be posted publicly.
Yes its correct.Items were delivered by Royal Mail, but the Returns label seems to suggest Hermes for returns.
Is this correct, I thought Hermes were binned?
I doubt it.Hopefully the club are reading this thread and wanting to sit down with them and get this sorted. I appreciate Castore had to rush a lot of the range as not much time to get it out but they can’t be allowing quality like that to arrive when people are spending big money.
Each person that posts a photo is as bad as each other imo. I'm glad they got tbe chance to publicly slate the club. The number of photos of dodgy gear will naturally outnumber the 1000s of happy customers.There's literally dozens of similar pictures on FB and twitter, so the OP is doing nothing more than significant amount of others have done before him. As for SLO and castore, both have been absolutely silent on the issue and judging by social media, appear to be going out their way to avoid addressing the elephants in the room. Fans should not be taken for granted and Rangers and castore should be looking to reward our fans with quality merchandise, not expect them to accept mediocrity.
Yes let's put up with all this shite because it reflects badly on the club.....Each person that posts a photo is as bad as each other imo. I'm glad they got tbe chance to publicly slate the club. The number of photos of dodgy gear will naturally outnumber the 1000s of happy customers.
By next year it will be too late, 1st impressions are massive and this will cost a lot of sales next year.They had a 3 month turnaround guys ... in the main they have done pretty well taking that into consideration .... the time to really get critical is next year when they have had time to fix the teething problems
See when it comes to kit deals and people get shot down for wanting a top brand and told “they’re just templates”. It’s not the actual design that’s important, Hummel and Castore are two bob outfits when it comes to football, and it has shown
Did I at any point suggest anything of the sort?Yes let's put up with all this shite because it reflects badly on the club.....
The club gave them the fucking retail deal....
Castore have to get it right next season or from winter onwards this year when the next range comes out. Like I said previously this year was rushed for sure and you can’t fault them for that.
They got a lot of grace from our support and still do but it’s already running thin. At the moment it seems we do a hell of a lot more for them and their brand than they do for us.
I mentioned it at the weekend but in my personal opinion I think we’ll move on from them before the end of this deal is up. I don’t believe for one minute that bigger brands will won’t be looking at us shifting the numbers we are, being free of Fat Mike and offer to buy out the contract.
That would be a fair point if it was an isolated incident. People need to know so they can thoroughly check their stuff either in the shop or when it arrives.See for me, if you ain't happy with it just send it back, no forum post. Absolutely sick of pics being posted by Rangers fans that then gets picked up by Tim's and circulated over twitter.
I've said this before I'll say it again
Castore Brand is amazing
Rangers Castore is substandard
I've bought 4 castore items and they've been perfect.
I've bought 3 Rangers Castore items and they've all had something wrong with them.
Added to the customer service being non existent, the only way I'd buy something as if I can see it, see the quality before buying it.
This ...I've said this before I'll say it again
Castore Brand is amazing
Rangers Castore is substandard
I've bought 4 castore items and they've been perfect.
I've bought 3 Rangers Castore items and they've all had something wrong with them.
Added to the customer service being non existent, the only way I'd buy something as if I can see it, see the quality before buying it.
Its a fair point and agree that some of the quality issues people are experiencing is not what we expected when Castore brand identity is top of range quality sportswear. However i don't think any manufacturer we went with could have done much better in 3 months to be honestBy next year it will be too late, 1st impressions are massive and this will cost a lot of sales next year.
It was okay but the stock levels were poor. They couldn’t handle the demand, neither can CastoreI actually thought the Hummel stuff was decent to be fair. Especially last seasons kits and training wear.
Could it be worth lots of us contacting James Bisgrove?@Greg Marshall , can you make the club aware of this?
There are also countless other similar threads about the extremely poor quality quality of RFC items produced by Castore.
After 7 long weeks of waiting my young lads kit arrived yesterday. He was super excited only to find out....no hagi on the back..don't even know how to return it as you've just said Hermes are binned..emailed them but they haven't replied to one yet so il probably have to wait another 7 weeks to get it sorted.Items were delivered by Royal Mail, but the Returns label seems to suggest Hermes for returns.
Is this correct, I thought Hermes were binned?
Posting pictures of your gear does more harm than good. It might put customers off forever. Send them an email of the pictures and also contact SLO to make aware. They may overcome their quality control issues, but they could permanently put off potential buyers due to second hand experiences of other supporters. Everyone who bought at the store seems to be happy with it. The pictures are timmy porn and shouldnt be posted publicly.
The apparent hatred on this forum towards Castore Gerrard Hagi Kent borders at times on the ridiculous some Rangers fans need a reality check it’s 2020 not 2008Folk wanting to rip up a five year deal because of teething issues ffs
If we go back to "umbro or Adidas" we'll get a lump sum at the start of the deal and nothing after.
This deal is very important for us going forward.
Appreciate folk being unhappy about purchases but the absolute overreaction to everything on here is tiresome.
It’s really important that people with credibility like yourself post the truth as it is the only way that the company will be shamed into taking proper remedial action and giving fans something resembling value for money.I wondered whether I should post as I don't want the deal to get negative publicity – but I felt I have a duty to raise this issue.
Our fans are spending hundreds and thousands on merchandise – and are continually being let down by Castore.
My initial opinion of him was "full of shite". Always trust your gut.Mr Beahon was happy to be in front of the cameras telling us what they were intending to do. Time to get them back in front of the cameras again.