Pathetic Quality From Castore

Blaew said:
I'm refusing to buy anything online at all because I just don't trust what I'll get.
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I was also going to be getting the 'Hagi' Garcia hoodie when it became available.
I'll not be buying this now.

So, that combined with the order I referred to in my OP means Castore/Rangers have lost out on £320 from me.
And I'm sure I'd have continued to buy stuff going forwards.
 
supersonic said:
Each person that posts a photo is as bad as each other imo. I'm glad they got tbe chance to publicly slate the club. The number of photos of dodgy gear will naturally outnumber the 1000s of happy customers.
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Slating Castore is not slating the club. Let's separate the two here. They are our kit suppliers; they are not an intrinsic part of Rangers. Our fans are entitled to hold them to account if they are not happy.

The idea that there should be some kind of omerta when it comes to calling out stuff like this — because it's TiMmY pOrN — is lunacy.
 
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Agree with most of the posts on here.

Castore own gear is terrific quality
Kits, I have purchased all 3 and can honestly say they are very good quality. I appreciate some kits haven't been.
@sherbrook_loyal like you I have had similar issues with the Lifestyle gear I received. Quality was not good at all and very much looks like a lack of QC and a rushed job to get this out.

I planned to take it back to the shop as I am not returning via Hermes.
 
prenzlauerbear said:
Slating Castore is not slating the club. Let's separate the two here. They are our kit suppliers; they are not an intrinsic part of Rangers. Our fans are entitled to hold them to account if they are not happy.

The idea that there should be some kind of Omerta when it comes to calling out stuff like this — because it's TiMmY pOrN — is lunacy.
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Great post.

It's in the club's interest that we highlight our issues with Castore.
 
IMO they'd have been better leaving the Castore logo off the lyfestyle range, it was obviously of a different standard to their main gear.
 
Ultimately we as fans buy the gear to support the club and ensure revenue flows for purchase of players and their wages. I share some of the concern that this might stop folks buying, and therefore hurt the club and team on the pitch ultimately.

I'm proud the club went with an indigenous British company over the big international options, and we probably have to be patient in Year 1 in terms of what they can deliver.
 
Both of my sons tops arrived in Calgary yesterday without the paid for personalised names or numbers.

Sent a note asking for replacement, shipping from here will be a nightmare.
 
Anyone had theAnthem jacket? Wife was going to order it for my birthday but not so sure now.
 
Earl of Leven said:
I am 99% certain they DON'T use same manufacturers to make our stuff...
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It will be made in similar factories as the rest, with the details (tags etc.) finished in Europe. That's how it works.

They could have bought themselves more goodwill if they were realistic when discussing what the fans could expect after the deal was announced. Instead, they came out swinging, taking shots at the big boys with really nothing to back it up. That's come back to haunt them.
 
Some of the stuff is entering Paul and Shark/CP/Stone Island territories but by the sounds of it they can’t match the quality.

Really feels like to me they had no plan for the amount of demands or the different ranges that they have made. Or they did, and have attempted to skirt the quality and get away with it.

it might have a lovely logo and an rangers sign but it leaves a hell of a lot to be desired.
 
sherbrook_loyal said:
FAULTY GOODS

Faulty goods means manufacturing issues. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded.

And this is a nonsense.
Delivery charges not refunded for faulty goods?

I know my delivery was free because the spend was over £150 – but many others will be affected by this.
No one should be paying delivery for faulty goods and not having the money refunded.

Also, the returns cost us to send them back.
Again, this should be getting paid by Castore.
Why should it cost the fans money to return faulty items?

You're telling me fans who receive faulty goods are expected to pay for delivery of the items and then pay to send them back?

Pathetic state of affairs.
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Is it maybe to stop Tims ordering and sending it back thinking it will cause some collateral damage. We know how obsessed and hate-filled they are.
 
Lenny Dee said:
Not normally but all football gear is over the top pricing.
The hoodie will just be for about the house anyway not for nights out or that.
I get to wear Rangers stuff, Rangers get some of my money so I'll be happy.
If it was to turn up with holes or dirty marks etc then I'd probably want to send it back though.
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Who are all these people that buy clothing for hundreds of pounds "to wear about the house"?? It's the same on every thread about football shirts.

They only seem to exist on FF!!! (In other words, I'm calling bullshit!)
 
Earl of Leven said:
The quality gap is huge and indicates different manufacturers.
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Whilst they make look similar, when one is £95, and one is £55, I'd say you're right.
castore.com

Jura Sweater | Men's Training Top | Castore Sportswear

Both comfortable and casual, the Jura Sweater is the perfect throw on and go piece, whether you’re going to the gym or grabbing lunch it is made for every occasion. The cotton blend and brushed interior gives unparalleled comfort whilst the relaxed fit evokes an effortless style.
castore.com castore.com
 
RangersEasyOK said:
See when it comes to kit deals and people get shot down for wanting a top brand and told “they’re just templates”. It’s not the actual design that’s important, Hummel and Castore are two bob outfits when it comes to football, and it has shown
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Bit harsh on Hummel. They have kitted out Real Madrid, three FA Cup winners, and a European Championship winning side.

Castore have been about for 5 minutes.
 
That’s shit. Stuff I’ve had from them has been unbelievable quality. I actually stayed away from the cheaper cotton stuff as I suspected it would usual run of the mill football club leisure stuff and that really isn’t Castore forte.
 
sherbrook_loyal said:
I wondered whether I should post as I don't want the deal to get negative publicity – but I felt I have a duty to raise this issue.

Our fans are spending hundreds and thousands on merchandise – and are continually being let down by Castore.
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If the product isnt to your standard mate you have every right to complain , if everyone just said everything was fine then these mistakes wouldnt get rectified,poor quality or service needs pointed out as you say these things are not cheap and fans are spending in their droves and deserve a better service
 
I'm not sure what planet people live on, but embroidered badges on training kit is a thing of the past with pretty much all clubs I believe. Having said that you'd expect it to be fine after one wash...
 
One of the reasons I never posted pics or even mentioned the poor quality of the castore items. Was that I didn't want to give them or the club bad publicity. But then I think if I did it when I got the items maybe some of our own wouldn't have had the same problems that I had. Bottom line is the club and castore need to get this sorted asap or more will be unhappy.
 
Baba Booey said:
Who are all these people that buy clothing for hundreds of pounds "to wear about the house"?? It's the same on every thread about football shirts.

They only seem to exist on FF!!! (In other words, I'm calling bullshit!)
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When people say about the house I take it they mean, hoose, shops, walking dogs stuff like that
 
Didnt take long for the feel good factor with castore to go out the window. looks like they have massively uderestimated demand, contracted out manufacture to third parties and not kept the quality control to usual levels.
 
Understand the frustrations. I’ve only had good experiences ordering the home top and some training gear but seems there has been an issue with quite a number. Looks as though they have used factories without any sort of quality control, perhaps this should be put to Castore for a response from one of the media platforms.
 
GF1872 said:
Understand the frustrations. I’ve only had good experiences ordering the home top and some training gear but seems there has been an issue with quite a number. Looks as though they have used factories without any sort of quality control, perhaps this should be put to Castore for a response from one of the media platforms.
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To be honest, over the past week or so I've been wondering when they will make an appearance again for another interview from any one of the various media platforms and will it just be another tugfest about "premium gear" or is anyone actually going to call them out on all the issues they've been having over the last two months?
 
The amount of money the fans have spent on these items, demands that Castore are held to account for any production issues.

I'm sure they will be desperate to address these issues.

Up to Castore to make amends I think.

Not slating them, been a big fan of them, but there are too many quality issues being brought to light for me. (I know there will always be a small % of quality control issues per 100,000 orders)
 
sherbrook_loyal said:
They're going back today.

To add insult to injury, it looks like I've to pay for the privelege.
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Just having my 9th email responded to. With a load of conflicting information over returns.

The return policy changed on 02/07.

My laughter and calmness has gone with them now. Shower of useless cunts. This is not customer service its just pathetic.
 
Bit gutted to hear this. Been looking forward to my navy hoodie and hat arriving, but not heard anything since Friday.

£65 is quite a bit for me to spend on a hoody. Had some really nice ones from the likes of quicksilver/animal for less than that price and spent on the basis it would be getting worn out to the pub.

When it arrives I guess I can judge then, but the iron on badges and other comments don’t bode well.
 
falkirkbear said:
I got the black sweatshirt with the small Rangers and Castore logos in orange from the shop last week, all good with mine but noticed that they're £5 dearer online, £50 in the shop, £55 online.
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The grey hoody was £10 cheaper in store. Not complaining but surprising none the less.
Folk just need to flag up every instance where quality isn’t up to scratch. They are charging premium prices so expecting quality to match isn’t being unrealistic.
 
The Rangers gear (although pricey) is a lot cheaper gear than from the official Castore website. It definitely won't be made to the same quality, a bit like a womans Michael Kors hand bag is more cheaply made for their outlet stores than their high street boutiques. That said, you wouldn't expect the logo to fall off a tee that you spend a tenner on nevermind the Rangers costs. Sounds like they have just farmed out to all and sundry for manufacture to meet demands. Nothing wrong with that , that's how it works but castore standards aren't being met
 
We chose to partner with Castore. They had a ridiculously short space of time to design and release the products to manufacture and then ramp their production lines. They also, by their own admittance, had no idea the demand would be so high. It's clear, in an attempt to satisfy demand, they have hastily tried to bring up at least 2 additional supply lines but the quality is poorer. I've no doubt this will get sorted.

What they need to start doing is telling the fan base that they care about the quality issues being reported, offer some real customer support in the form of a discount and be transparent about when these new supply lines will be up to the standard required.

The club also need to be taking an active role here to ensure their merch supplier are held accountable for quality.
 
Baba Booey said:
To be honest, over the past week or so I've been wondering when they will make an appearance again for another interview from any one of the various media platforms and will it just be another tugfest about "premium gear" or is anyone actually going to call them out on all the issues they've been having over the last two months?
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Up to now the main issue I was aware of had been the late deliveries, partially excused by the wrecked gear at the Hermes hub, however, with stuff like this coming to light I’m sure the questions will be asked. surely someone at FF, or H&H have a contact.
 
I see myself as pretty optimistic and positive, you don't get many whinging posts from me.

But my shirt finally arrived (i'm in Oz) and there's little doubt it's shit. Really poor quality. This is all bringing back memories of Admiral in 91 and the tracksuits that turned purple in the wash.

And it's put me off buying any more of the gear. It's a shame but it's overpriced shite.

Yes, we needed something 'out of the box' to get out of the Ashley deal and so it's a necessary step but they are utterly ill prepared for us and have made an arse of it on pretty much every level.

The thinness of the shirts - i'm not falling for the spin to say this helps aerodynamism, removes sweat, makes you shoot harder etc, it just feels cheap. FFS put it next to any previous shirt we've had. It's really poor quality and we're already seeing the impact.

People have only had their shirts for a fortnight yet we've seen dozens of pics of them peeling. Just wait until they've been worn a few times, there will be few fully intact by Christmas.

We should be revising the agreement, moving it to 2 years and putting pressure on them to deliver in terms of quality for next season. I'll give them credit as we know they are essentially learning on the job, and we knew that getting into the deal.

Give them that one more chance and if it doesn't work then let's go back to a more conventional deal, free from Ashley matching clause threats.
 
I think people had quite high expectations for the quality of Castore shirts because of the marketing & price. But ultimately, it’s just a bit of polyester made in a sweat shop. Costs about £4-5 to manufacture a football shirt no matter which badge you stick on it.
 
Portadown_Bear said:
That is shockingly bad.

No idea why any company would want to destroy their brand reputation before they've even got going.
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I think they're doing their best.

It's just that mass production and distribution of football gear is new to them. They've never done this before. It's probably unrealistic to have expected this to work perfectly.

They could do with bringing in some experts in this field, learning their lesson and ensure the mistakes aren't made again next year.
 
All we wanted was shirts. That's all they had to supply.

They have rushed everything else.

November was the date everything had to be ready, for Christmas. We'd understand.

Once the good will is gone, its gone.
 
brain said:
Why are we guinea pigs for this company when we could have gone with a major brand?
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Mike Ashley matching clause, that's why.

We're getting a massive royalty here, however that's because we're taking a punt. And we needed to take a punt to shake off Ashley.

With this in mind, I think this is an inevitable outcome of the situation. However, i'm happy to have poor quality gear for a season if it means we're rid of him!
 
prenzlauerbear said:
It will be made in similar factories as the rest, with the details (tags etc.) finished in Europe. That's how it works.

They could have bought themselves more goodwill if they were realistic when discussing what the fans could expect after the deal was announced. Instead, they came out swinging, taking shots at the big boys with really nothing to back it up. That's come back to haunt them.
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I'm sure they clearly stated they cannot compete with the big boys
 
Really poor. Won't be placing an overseas order and risk dealing with return buggeration if letters are falling off the gear. :confused:
 
Have to say ive been happy with stuff I've bought to date
L/S white t-shirt with logo, S/S navt t-shirt with large wings logo and away shorts.
All ok. And think the quality is good
Have a Garcia Hoody to come as well and I'd expect for the money that will be good as well.
 
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