Sydneyger65
Well-Known Member
Away strip arrived today. Very good service in these times.My pre-order arrived in Sydney today with DHL. Looks smart BTW.
Away strip arrived today. Very good service in these times.My pre-order arrived in Sydney today with DHL. Looks smart BTW.
This is becoming a huge embarrassment for Castore
.5%?It really isn’t they’ve been first class for 99%+ Especially in the middle of a pandemic
Your just one of the unlucky .5% but you’ll get your top.
Totally understand people's frustrations here but this looks very much like Castore simply don't yet have the building blocks in place to meet demand. Being such a young company , from the outside it seems their primary focus has been the quality of the garments. A huge demand probably even outstripping their best case sales forecast has seen them caught on the hop regards supply and demand. Teething problems I'd like to think and this is undoubtedly be a learning process for them. As our relationship with them progresses throughout the contract I'm confident they will find the answers to meet such a massive challenge. Circumstances dictate the demand for our kit this year was always going to be unprecedented but give them time and they will serve us well.
Totally understand people's frustrations here but this looks very much like Castore simply don't yet have the building blocks in place to meet demand. Being such a young company , from the outside it seems their primary focus has been the quality of the garments. A huge demand probably even outstripping their best case sales forecast has seen them caught on the hop regards supply and demand. Teething problems I'd like to think and this is undoubtedly be a learning process for them. As our relationship with them progresses throughout the contract I'm confident they will find the answers to meet such a massive challenge. Circumstances dictate the demand for our kit this year was always going to be unprecedented but give them time and they will serve us well.
agreed , but they were well warned of the demand
It really isn’t they’ve been first class for 99%+ Especially in the middle of a pandemic
Your just one of the unlucky .5% but you’ll get your top.
That's why you don't launch 3 kits in quick succession
A huge demand probably even outstripping their best case sales forecast has seen them caught on the hop regards supply and demand.
An absolute disgrace that fans who preordered kits over a month ago and now only getting told their order is cancelled yet other fans can walk freely into the Megastore and buy one? Honestly embarrassing from Castore, putting me off buying other stuff.
Caught on the hop? They offered 50,000 tops on a presale a month in advance. They fixed the amount offered nobody else. They took the cash but haven’t delivered yet they seem quite happy to deliver The same products to people who only ordered at the start of this week.
Teething problem? Fair enough but actually email the customers affected with an explanation and options going forward are. It’s a disgrace taking large amounts of money off people Without even an acknowledgement 6 weeks later.
It really isn’t they’ve been first class for 99%+ Especially in the middle of a pandemic
Your just one of the unlucky .5% but you’ll get your top.
An absolute disgrace that fans who preordered kits over a month ago and now only getting told their order is cancelled yet other fans can walk freely into the Megastore and buy one? Honestly embarrassing from Castore, putting me off buying other stuff.
I have been following this thread every day. Understood the disappointment and the frustration. Didn't understand the anger. It's clothing not a kidney that's been waited on. Perspective is important.
Anyway, this morning I get an e-mail saying one of my 3 items from my pre-order has been refunded. That's disappointing.
A second e-mail comes through seconds later notifying me that my Morelos jersey has been refunded. That I take as great news because I didn't order a Morelos top so that's free money for me.
30 mins later I get an e-mail telling me the entire pre-order has now been cancelled and refunded.
So at least I'm up some cash.
Shopping at Sports Corrupt or Fraser House of Ill Repute isn't an option. But neither is The Rangers Store because it is a heck of a commute from Canada.
Still not feeling angry though. Bigger issues in the world to worry about. This is almost comic relief from other stuff.
Is that email not suggesting they can fulfil part of your order but cannot fulfil a single item?
"unable to completely fulfil your order".
"this will confirm the item being refunded".
Do you not realise others have received the exact same email and have preordered? What’s the issue? My point still stands, it’s an embarrassment no sugar coating it.You do realise the poster you quote, and the email in his post, isn't about the pre-order stuff on 1 July? Your overall point is valid but a strange post to quote in support of it.
Do you not realise others have received the exact same email and have preordered? What’s the issue? My point still stands, it’s an embarrassment no sugar coating it.
Is there a reason they keep only selling products in store and not online?
To encourage folk back into a shop that's been largely ignored for a number of years? A wee reminder its under new control these days.
I'm sure - and I hope - these exclusives will make it online in due course. The Hagi Hoodie has 'Christmas Special' written all over it.
It's a nice sentiment but ultimately I think it's down to the fact they don't have the stock available to put online.
Why as a company would you deliberately harm your ability to capitalise on fans' excitement for the products by limiting your audience to maybe what, 20% of your actual fanbase?
To be honest mate some of us wanted the black 3rd strip before the white 2nd one.As soon as the leak pictures were about that was the one I wanted.Know a few guys who were the same.In the store there was plenty of home and away tops available.Inwas a bit disappointed in the training gear.Thought they would have a few more items available.Hopefully in time they will remedy that.Mental bringing out 3 kits at the same time when there was a phenomenal demand for the home top. Might be good intentions from Castore but they are certainly no Adidas, Nike or Umbro yet when it comes to getting their supply out.
Combination of both I think. For example, would they want to pre-produce the Hagi Hoodie in enormous numbers to justify putting it online without knowing how many will actually be prepared to fork out £170 for it? We all love it but that's a steep price for many.
I live in Wales and would love one. Its gonna have to wait until my next trip to Scotland though because I'm not putting any relatives out to go into the shop for me. I'll survive. Unless any of them want to buy me my Christmas present nice and early. Have a trip to Liverpool coming up so I will got o the Castore Shop and try on the Garcia Hoodie to get an idea of sizing so all is not lost.
Why are you getting so worked up about it? How am I at fault? Have you had a bad day or something? Jeezo.I do realise that and you could just as easily have quoted one of those posts in support of your argument. Yet chose to do one about an order 9 days ago rather than 6 weeks ago. Seemed a strange choice to me. I'm not 'sugar coating' anything, or defending Castore for that matter. If it was intentional then fair enough, my money is still on you f*cking it up though. C'est La Vie. No big deal if you intended it.
Anyone know when the third kit goes online for international shipping?
It will be like an email from the ticket office about a cup final ticket. Wait all week and It will appear online at 5pm on a Friday.it isn’t online at all yet, it’s supposed to be available sometime this week.
Not about my order actually arriving, no. But hey, it's only 7 weeks from ordering and no delivery notice and 13 days after they said it would be here and has been available in the shops. It was only 100 quid though.Sorry mate but did you hear from them since ordering?
Woohoo. Just checked and I have the same. No despatch email but it’s with Royal Mail and at Glasgow sorting. Should be today or tomorrow I guess.I don't know if it's been posted on this thread, but if you check back to your original confirmation email and click view your order, it might be updated. I checked mine today after seeing a post on here and I now have a Royal Mail tracking number, so hopefully they are processing them even if they don't send out dispatch emails.