What would you have asked him if you had the change.
Within reason and without the Glasgow hardman know it all edges.
Genuinely ? that's top drawer, not received mine yet. Shouldn't have to do that to please people but it will come in handy. Great news.I have had email from castore apologising for delay. They have included 25 quid credit for in-store or online purchases. Postage refunded also. Must be sending everybody same email.
Okay “Arkanoid” so explain why I ordered a home strip for my ten year old nephew on the first day of pre-order. Got an acknowledgement email when the order was made a month ago and since then no communication. Was clearly stated this would be received on the 1st August, a day late that’s fine, two days no real issue. Now five days on and it hasn’t even been dispatched and have heard nothing from them.Yet Bizarely we've shifted 80,000 unit of home and away tops in 2 days of online sales. Bland ? It's a blue or white Rangers top. What do you want wee Rainbows on them
I’d like to get an answer to when the 3rd kit is being released please.What would you have asked him if you had the change.
Within reason and without the Glasgow hardman know it all edges.
What would you have asked him if you had the change.
Within reason and without the Glasgow hardman know it all edges.
Okay “Arkanoid” so explain why I ordered a home strip for my ten year old nephew on the first day of pre-order. Got an acknowledgement email when the order was made a month ago and since then no communication. Was clearly stated this would be received on the 1st August, a day late that’s fine, two days no real issue. Now five days on and it hasn’t even been dispatched and have heard nothing from them.
If you think taking orders constitutes “service” then that is up to you, I would expect more to be honest. Let’s add on top of that the stupidity of the branded packaging (which in Glasgow is an idiotic move) which has led to over 2000 of those lucky enough to have received theirs getting damaged goods.
You are right though the service has been different class.
It not seems that “Castore” have joined the list of topics on here that people are not allowed to speak the truth about or saying anything in the slightest bit negative about.
What would you have asked him if you had the change.
Within reason and without the Glasgow hardman know it all edges.
Explain the use of your word bland, which is all I've questioned and I might read past the 1st line of your rantOkay “Arkanoid” so explain why I ordered a home strip for my ten year old nephew on the first day of pre-order. Got an acknowledgement email when the order was made a month ago and since then no communication. Was clearly stated this would be received on the 1st August, a day late that’s fine, two days no real issue. Now five days on and it hasn’t even been dispatched and have heard nothing from them.
If you think taking orders constitutes “service” then that is up to you, I would expect more to be honest. Let’s add on top of that the stupidity of the branded packaging (which in Glasgow is an idiotic move) which has led to over 2000 of those lucky enough to have received theirs getting damaged goods.
You are right though the service has been different class.
It not seems that “Castore” have joined the list of topics on here that people are not allowed to speak the truth about or saying anything in the slightest bit negative about.
I'd ask them why the kids kit is different and why only limited sizes.What would you have asked him if you had the change.
Within reason and without the Glasgow hardman know it all edges.
Please don’t, it would appear “Castore” can do no wrong on here, so please refrain from any questions that would in any way question the levels of service they offer.I’d ask him where my home top is and why the customer service team have been ignoring me since Sunday.
There is zero communication with them.Moving forward what will Castore as a company take from this initial experience?
Will Hermes be reviewed as a courier of choice, or even could there be an option to pay extra not to use them?
Could communication be better both in regard to email queries and also the initial confusion on when tops would arrive? (As in not open to interpretation)
I have had email from castore apologising for delay. They have included 25 quid credit for in-store or online purchases. Postage refunded also. Must be sending everybody same email.
Please don’t, it would appear “Castore” can do no wrong on here, so please refrain from any questions that would in any way question the levels of service they offer.
The home strip is extremely similar to last years, I understand it’s a standard royal blue kit therefore the only variables are really the collar and the cuffs. Both of which are near identical to last seasons Hummel. When you are buying every season for kids you at least want to be buying something a bit different. The away is just a plain white strip, I do not understand the levels of excitement. I was just expecting a bit more.Explain the use of your word bland, which is all I've questioned and I might read past the 1st line of your rant
Wow that’s goodI have had email from castore apologising for delay. They have included 25 quid credit for in-store or online purchases. Postage refunded also. Must be sending everybody same email.
I ever emailed them first. Email came about 20min ago.Did you chase them up to get that email mate? So far ive only had the initial confirmation email then one from Hermes this morning to say it would be here tomorrow. I ordered on first day.
Your unhappy with the service ok that’s understandable if you’ve forked out good money not recieved it yet and have a moaning kid looking for it.But to go on and say they are bland cause your nose is out of joint.Pretty pathetic mate.Please don’t, it would appear “Castore” can do no wrong on here, so please refrain from any questions that would in any way question the levels of service they offer.
Why are you putting their name in quotation marks? There’s also a very big kits thread where plenty of people have criticised the decision to go with Hermes so it’s certainly not a case of they can do no wrong. Your comment that the kits are bland is just complete and utter pish.Please don’t, it would appear “Castore” can do no wrong on here, so please refrain from any questions that would in any way question the levels of service they offer.
Your unhappy with the service ok that’s understandable if you’ve forked out good money not recieved it yet and have a moaning kid looking for it.But to go on and say they are bland cause your nose is out of joint.Pretty pathetic mate.
The home strip is extremely similar to last years, I understand it’s a standard royal blue kit therefore the only variables are really the collar and the cuffs. Both of which are near identical to last seasons Hummel. When you are buying every season for kids you at least want to be buying something a bit different. The away is just a plain white strip, I do not understand the levels of excitement. I was just expecting a bit more.
Ok mate.I hear what your saying.Hope it’s sorted for you and the wee fella gets his strip sooner rather than later.I personally think they look great.Quality is 2nd to none.But fair enough.It’s personal opinion everyone’s tastes are different mate, i was just expecting more
Okay “Arkanoid” so explain why I ordered a home strip for my ten year old nephew on the first day of pre-order. Got an acknowledgement email when the order was made a month ago and since then no communication. Was clearly stated this would be received on the 1st August, a day late that’s fine, two days no real issue. Now five days on and it hasn’t even been dispatched and have heard nothing from them.
If you think taking orders constitutes “service” then that is up to you, I would expect more to be honest. Let’s add on top of that the stupidity of the branded packaging (which in Glasgow is an idiotic move) which has led to over 2000 of those lucky enough to have received theirs getting damaged goods.
You are right though the service has been different class.
It not seems that “Castore” have joined the list of topics on here that people are not allowed to speak the truth about or saying anything in the slightest bit negative about.
Or in the least have open lines of communication rather than avoid the issue. I see they have turned off the ability to comment on their recent Instagram posts so they just appear to be burying their heads in the sandGot my pre order on Monday, but it does sound poor that there are plenty of guys still waiting for theirs.
Some of these are stuck in the Hermes delivery chain which can't be blamed on Castore (they could use a different courier but all couriers have their own problems).
But some of them don't seem to have been dispatched yet, which is difficult to understand. Surely on the 1st August there should have been 50,000 shirts, packaged and addressed and sitting in a pile, ready to go out the door of the warehouse?
When arranging to take preorders, especially right now with people unwilling to go to shops, why has it taken so long for people to get their kits? Should they not have had the kits all out for delivery sooner, maybe using multiple companies to guarantee as many as possible arrived on the 1st August? Theres an expectation with Rangers fans that they get their kit on day of release and this hasnt been delivered. How do they propose to avoid this in future?What would you have asked him if you had the change.
Within reason and without the Glasgow hardman know it all edges.
Okay “Arkanoid” so explain why I ordered a home strip for my ten year old nephew on the first day of pre-order. Got an acknowledgement email when the order was made a month ago and since then no communication. Was clearly stated this would be received on the 1st August, a day late that’s fine, two days no real issue. Now five days on and it hasn’t even been dispatched and have heard nothing from them.
If you think taking orders constitutes “service” then that is up to you, I would expect more to be honest. Let’s add on top of that the stupidity of the branded packaging (which in Glasgow is an idiotic move) which has led to over 2000 of those lucky enough to have received theirs getting damaged goods.
You are right though the service has been different class.
It not seems that “Castore” have joined the list of topics on here that people are not allowed to speak the truth about or saying anything in the slightest bit negative about.
Absolute shambles to date.
Bland kits coupled with shocking levels of service.