Mines renews on Feb 2nd at £17.25 as usual.
You aren’t paying through worldpay any longer . Nobody is .No problems whatsoever changing my password and logging in, pay through worldpay as well.
I don't know why there are so many problems for everyone.
I had to register again and got charged at new price. Old price subscription charge came out the bank today so I've sent off an email. Do you get any sort of generic "we will reply as soon as possible" automatic reply or do you just sit and wait now? I was expecting a generic reply but nothing cameI've just emailed them again this morning looking for an update. I don't mind reregistering/subscribing if required provided it is at the previous rate. If they force me to go on the new rate then I sure as hell won't be out of principle as this whole migration has been pretty poorly thought out / implemented.
Little point even trying to compare RTV with Sky and BT, other than Tom's commentary which I think is brilliant, its like a school jannie being put in charge of the physics class. 'Amateur hour' doesnt even begin to describe RTV. Beset with problems all over the place.I much prefer this to BT. The club get my money rather than people who hate us.
I’m going to miss a few of the next home games, so I’ve taken out the unlimited package again. Had a wee play about with the new site and there is some buffering, which doesn’t bode well for watching live games.
Has anybody tried switching off their VPN once the stream starts playing during a live match?
Will need to re sub which is an absolute pain in the arse.
Yep I had to resubscribe again. All good now
A way of logging in on a tv would be great. I can’t put in my login / password on my tv.
rangerstvsupport@streamamg.com
But don't expect a quick response.
I've been sending them e-mails since Saturday. Nothing back.
Using the word 'support' could get them done under the Trades Descriptions Act.
Little point even trying to compare RTV with Sky and BT, other than Tom's commentary which I think is brilliant, its like a school jannie being put in charge of the physics class. 'Amateur hour' doesnt even begin to describe RTV. Beset with problems all over the place.
... not exactly Apple's to Apple's though, is it
I’ve just had email from World Pay saying that agreement has been cancelled but nothing from the club itself, anyone else....?
I've not had the email from WorldPay yet - but my subscription doesn't renew until 13 Feb so I'm not expecting it yet.
What you've had seems to be the way its going. Just make sure you can login to your RangersTV account. Under your subscription type it should mention 'Legacy' somewhere - at least for now. Keep an eye out for the payment to the new provider coming out when its due.
Is the 17.25 monthly package still available. I was on that package for the last few years . I do not see it on the website. Also having problems setting up new account.
I’ve just had email from World Pay saying that agreement has been cancelled but nothing from the club itself, anyone else....?
Aye just got that email from WorldPay cancelling the payment. No idea if I now need to resubscribe or it will be done for me??
Radio silence from them today. An absolute shambles! I've still got 6 months of the annual unlimited subscription to run - there's no way I'm paying again.
They are taking the piss mate. I'm absolutley raging over this - and I've been a supporter of the service for a couple of years now.Same here. I'm disgusted with the 'Customer Support'.
They've actually been OK with me today. Managed to get 3 replies before it went quietSame here. I'm disgusted with the 'Customer Support'.
Thanks for the info, I will try and sign up for the $24.00 one tonight when I get home.You only see the overseas packages (and the live games) now when you login with your VPN switched on to show you as overseas. The price for new subscribers for the Unlimited package is now £24 per month rather than £17.25.
Thanks for the info, I will try and sign up for the $24.00 one tonight when I get home.
Radio silence from them today. An absolute shambles! I've still got 6 months of the annual unlimited subscription to run - there's no way I'm paying again.
4k? They're still slapping themselves on the back for being able to broadcast in colour !A 4K feed would be great
As posted earlier, be careful you don't end up having two subscriptions taken out every month., There's every chance your old one has been transferred across and the issue is only with your email being unrecognised.
I'd urge caution to anyone thinking of simply taking out a new sub as a 'quick fix' - especially if you are on the rolling £17.25 a month package. If you're paying it twice its gonna hurt.
I got an email before the game on Friday saying my subscription had been cancelled by Rangers but everything seems to be ok and money went out yesterday for next months subs. Take it I’m ok VB and it’s just been a generic email?
Yes mate numerous sent.have you fired an email to support?
As I understand it all subscribers will get an email from WorldPay stating that their monthly subscription has been cancelled by Rangers. Given they are currently coming in dribs and drabs I guess the email will come as it gets closer to your subscription payment date. Your rolling subscription ‘should’ continue as normal with the new provider. Worth monitoring for the first couple of months though I’d say.
If you login to your RangersTV account it should show details of your subscription there and it will almost certainly include the word ‘legacy’ in there somewhere.
Has the service improved (I.e. the live stream)? Does anyone know if this is the case?
I would like to think it has if they’re charging £24 for the monthly sub but can’t get the info from the the thread.
Sterling it is . Thanks£24 Sterling mate, not $24 dollars. Just to be clear.