Exactly mate... why have card providers held onto money?And if this doesn't happen in the next 3-5 days then what happens? Finding out today that the provider didn't do it last week and that was "very unusual" doesn't fill me with much confidence
Exactly mate... why have card providers held onto money?And if this doesn't happen in the next 3-5 days then what happens? Finding out today that the provider didn't do it last week and that was "very unusual" doesn't fill me with much confidence
Renewal deadline is over 6 weeks away mate but agree with what you're saying,the way this all started and the way it's being handled is concerningWould be good if club could guarantee that we wont lose seat if not sorted before deadline as that's all most of us care about.
SameBought my ST 1st May
Now been cancelled by Rangers
Money taken from my bank
Still waiting for a refund
Strange definitely, but we purchased through Rangers so let's hope they get it sorted not just for us to renew again, but I believe the Mygers payments have went to this provider as that was through the normal (old way) we bought them. So will the club be out of pocket if this provider doesn't give them the money for these? I might be wrong with this but using common sense and a bit of guessworkExactly mate... why have card providers held onto money?
The refund process does consist of the TC cancelling the email. For whatever reason, the card fulfilment company who takes the money online hadn’t processed our request to them To send the money back. This is very unusual and something that surprised us - we have been assured that they are now processing them as normal so it could potentially be another 3-5 days.
since this was confirmed to me last night I have updated a number of fans who have been in contact with myself and updated on here today and I believe the ticket centre will be updating on any enquiry to the same affect.
apologies for the inconvenience.
I know that mate surely will be sorted in plenty of time and I also know some of the blame is on us but this should never have been allowed to happen, should have been much clearer that couldn't purchase through usual way on website or disabled that method.Renewal deadline is over 6 weeks away mate but agree with what you're saying,the way this all started and the way it's being handled is concerning
There's no blame on us mate unless we all ignored the mythical warning when renewing,there was certainly no warning appeared on the website at any point when I was renewing,so not guiltyI know that mate surely will be sorted in plenty of time and I also know some of the blame is on us but this should never have been allowed to happen, should have been much clearer that couldn't purchase through usual way on website or disabled that method.
Would be good if club could guarantee that we wont lose seat if not sorted before deadline as that's all most of us care about.
Greg something needs to come from the TC on this to avoid confusion. There’s quite a few affected. The fact there’s no real official line to everyone affected is probably adding to frustration / concern.
Appreciate that no one will lose their seat over these cancellation Greg, but for clarity what if your certainty doesn't come to fruition? Will fans that cannot renew due to needing their refunds keep their seats if this isn't resolved? Think that's a point that's worrying some of our fans. Im greatful that you take the time to come on to this forum and try to help but would it not be beneficial to get the club to realise this information through official channels?I am certain it will be sorted before the deadline but I can reassure supporters that they will not lose their ST through a cancelled payment
Appreciate that no one will lose their seat over these cancellation Greg, but for clarity what if your certainty doesn't come to fruition? Will fans that cannot renew due to needing their refunds keep their seats if this isn't resolved? Think that's a point that's worrying some of our fans. Im greatful that you take the time to come on to this forum and try to help but would it not be beneficial to get the club to realise this information through official channels?
@Greg Marshall
We appreciate your doing your best mate but there is still confusion what’s actually happening with our money, my credit card statements says the merchant who took the money is “Rangers Football Club” so to avoid creating further confusion and needless stress can you speak to Edward or someone in the ticket office and get some sort of Official statement on what’s going on. Passing the buck onto a third party doesn’t help the situation.
There is a great number of folk quite rightly worried about their money and ability to renew their tickets. It not insignificant amounts we’re taking either. Personally I’ve paid for 3 family tickets so not talking pennies.
Cheers
@Greg Marshall just a thought, can the ticket office not just confirm supporters affected will be renewed as they've basically paid in good faith they are getting the product from Rangers as it was through the official ticket site. Then once refunds happen the affected fans have an extended deadline to pay the ticket off?
hopefully in the next 3-5 days if it the same timeframe that was given last time mateI'm sure we'll all find out refunds have started 30 seconds after the first person on here gets his/hers
Another concern is will history of points accumulated over the years still stand with ticket cancelled? I know this is a bit paranoia status but some unanswered questions here
I am certain it will be sorted before the deadline but I can reassure supporters that they will not lose their ST through a cancelled payment
ThanksThe history is attached to your Rangers number not your seat or anything so no it wouldn't have an effect.
So when will this card provider have our money refunded? Surely if they've been investigated then they should have said when we'll receive it? Who is the card provider? Is it the same provider the Mygers memberships have gone through?
i contacted them on the 4th and 11th of May.still waiting for a replyAnyone know a rough turnaround for the ticket office to respond to an email?
Excellent pointLet’s face it, as soon we receive our refunds the majority will be putting it straight back to the club. Going by the number on here this could amount to easily 6 figures in cash.
Should the club not be proactive in ensuring this is banked ASAP?
i contacted them on the 4th and 11th of May.still waiting for a reply
Hopefully that should be a bit more straight forward now, def wasn’t the weekend the renewals came out!Sorted ... now for my season ticket! They don't make it easy ........
i contacted them on the 4th and 11th of May.still waiting for a reply
[/QUOTEi did as well mate haven't heard a thing should we concerned about the lack of response
I contacted them on the 1st and got a reply on the 6thi contacted them on the 4th and 11th of May.still waiting for a reply
Also similar to other people I have not been refunded yet for the season tickets that I paid for without the link, I take it this will happen in the next few days?Apologies for missing this.
Because the other two tickets are "auto-renewals" you have to contact the ticket centre who can cancel the auto-renewals for you which can allow you to pay by alternative methods.
Another day, no refund in Bank, has anyone had their money returned yet? The situation is getting seriously worrying.
Apologies for missing this.
Because the other two tickets are "auto-renewals" you have to contact the ticket centre who can cancel the auto-renewals for you which can allow you to pay by alternative methods.
It's been posted that other people were seeing the warning on their screen from the first day of renewals.Exactly when the "WARNING" not to proceed appeared on the renewal website is crucial here,I renewed on 3rd of May and there was absolutely no "WARNING" at that point.In my opinion the TO are liable for for any ST,s renewed up until the "WARNING" was put in place,They should therefore issue ST,s to those affected by this then it's their responsibility to pursue the cash
Definitely a fair resolution and point you've made mate. They know the people affected and it was through the official website. Isn't fans fault the ticket webpage isn't up to standard to handle the volume activity that goes through it.Exactly when the "WARNING" not to proceed appeared on the renewal website is crucial here,I renewed on 3rd of May and there was absolutely no "WARNING" at that point.In my opinion the TO are liable for for any ST,s renewed up until the "WARNING" was put in place,They should therefore issue ST,s to those affected by this then it's their responsibility to pursue the cash