Exactly mate... why have card providers held onto money?
Season Ticket Cancelled?
- Thread starter Bear of Burnside
- Start date
Another concern is will history of points accumulated over the years still stand with ticket cancelled? I know this is a bit paranoia status but some unanswered questions here 
Rfcsmith
Well-Known Member
Renewal deadline is over 6 weeks away mate but agree with what you're saying,the way this all started and the way it's being handled is concerning
Souness4
New Member
Same
Ilikethewayyoumove
Well-Known Member
Strange definitely, but we purchased through Rangers so let's hope they get it sorted not just for us to renew again, but I believe the Mygers payments have went to this provider as that was through the normal (old way) we bought them. So will the club be out of pocket if this provider doesn't give them the money for these? I might be wrong with this but using common sense and a bit of guesswork
Greg something needs to come from the TC on this to avoid confusion. There’s quite a few affected. The fact there’s no real official line to everyone affected is probably adding to frustration / concern.
I know that mate surely will be sorted in plenty of time and I also know some of the blame is on us but this should never have been allowed to happen, should have been much clearer that couldn't purchase through usual way on website or disabled that method.
Rfcsmith
Well-Known Member
There's no blame on us mate unless we all ignored the mythical warning when renewing,there was certainly no warning appeared on the website at any point when I was renewing,so not guilty
Greg Marshall
Well-Known Member
I am certain it will be sorted before the deadline but I can reassure supporters that they will not lose their ST through a cancelled payment
Greg Marshall
Well-Known Member
What I have been saying on here is echoed by the ticket centre in correspondence with them.
People should have had email responses from the TC on each cancelled payment so if you haven't received that then please message ticketcentre@rangers.co.uk
@Greg Marshall
We appreciate your doing your best mate but there is still confusion what’s actually happening with our money, my credit card statements says the merchant who took the money is “Rangers Football Club” so to avoid creating further confusion and needless stress can you speak to Edward or someone in the ticket office and get some sort of Official statement on what’s going on. Passing the buck onto a third party doesn’t help the situation.
There is a great number of folk quite rightly worried about their money and ability to renew their tickets. It not insignificant amounts we’re taking either. Personally I’ve paid for 3 family tickets so not talking pennies.
Cheers
We appreciate your doing your best mate but there is still confusion what’s actually happening with our money, my credit card statements says the merchant who took the money is “Rangers Football Club” so to avoid creating further confusion and needless stress can you speak to Edward or someone in the ticket office and get some sort of Official statement on what’s going on. Passing the buck onto a third party doesn’t help the situation.
There is a great number of folk quite rightly worried about their money and ability to renew their tickets. It not insignificant amounts we’re taking either. Personally I’ve paid for 3 family tickets so not talking pennies.
Cheers
Ilikethewayyoumove
Well-Known Member
Appreciate that no one will lose their seat over these cancellation Greg, but for clarity what if your certainty doesn't come to fruition? Will fans that cannot renew due to needing their refunds keep their seats if this isn't resolved? Think that's a point that's worrying some of our fans. Im greatful that you take the time to come on to this forum and try to help but would it not be beneficial to get the club to realise this information through official channels?
Greg Marshall
Well-Known Member
To reiterate: "I can reassure supporters that they will not lose their ST through a cancelled payment"
Ilikethewayyoumove
Well-Known Member
@Greg Marshall just a thought, can the ticket office not just confirm supporters affected will be renewed as they've basically paid in good faith they are getting the product from Rangers as it was through the official ticket site. Then once refunds happen the affected fans have an extended deadline to pay the ticket off?
Greg Marshall
Well-Known Member
It's our Merchant service provider that takes the money and subsequently passes it on to the club. Rangers cancelled the transaction before the funds were given to the club. The merchant service provider should have processed that refund and now I am assured they are doing as they should have been from the start. I don't think its 'passing the buck' its being transparent about the situation.
I certainly appreciate it is not small sums and everyone at the club is grateful for the support shown.
Greg Marshall
Well-Known Member
I don't think its necessary to extend the deadline as its over 6 weeks from now.
Ilikethewayyoumove
Well-Known Member
hopefully in the next 3-5 days if it the same timeframe that was given last time mate
Greg Marshall
Well-Known Member
Another concern is will history of points accumulated over the years still stand with ticket cancelled? I know this is a bit paranoia status but some unanswered questions here
The history is attached to your Rangers number not your seat or anything so no it wouldn't have an effect.
Greigy67
Well-Known Member
possilbear2
Well-Known Member
i contacted them on the 4th and 11th of May.still waiting for a reply
Excellent point
MLF1972
Well-Known Member
Similar situation. Starting to wonder if our emails will ever be responded to.
james king
Member
Iam still waiting for my refund, just tried to go the 4/10 month option but iam going round in circles it's a complete mess
Hopefully that should be a bit more straight forward now, def wasn’t the weekend the renewals came out!
dougiem
Well-Known Member
I contacted them on the 1st and got a reply on the 6th
The burgh bear
Well-Known Member
Also similar to other people I have not been refunded yet for the season tickets that I paid for without the link, I take it this will happen in the next few days?
falkirkbear
Well-Known Member
Still no refund or reply from the club.
Nothing for me either mate - 9 working days and counting, no response whatsoever from TO - shocking in all honesty.
Greg, how do I send you a PM. ?
Headin for Kinning Park right now so if you PM me I'll send u the response from my bank I got yesterday trying to send my full cson tkt money. I'll be back soon.
Basically, IMO, this is what has happened:
- Transactions are cancelled and Rangers instruct merchant supplier to issue refunds.
- Rangers Ticket Office inundated with emails due to lockdown. A load of these emails are from people asking when their refunds will arrive.
- Ticket Office decide on a policy to not respond to any of the refund emails, because they are under the impression that the refund process is under way and the money will arrive in accounts within a few days, fixing the problem.
- After about a week, it THEN transpires the merchant payment supplier has actually NOT commenced the refund process after all.
By now, the policy to ignore all emails about refunds becomes a problem because the merchant supplier has f*cked up.
What I'm saying is - Yes this is the fault of the merchant supplier, but RFC simply ignoring the emails chasing refunds is not helping at all.
- Transactions are cancelled and Rangers instruct merchant supplier to issue refunds.
- Rangers Ticket Office inundated with emails due to lockdown. A load of these emails are from people asking when their refunds will arrive.
- Ticket Office decide on a policy to not respond to any of the refund emails, because they are under the impression that the refund process is under way and the money will arrive in accounts within a few days, fixing the problem.
- After about a week, it THEN transpires the merchant payment supplier has actually NOT commenced the refund process after all.
By now, the policy to ignore all emails about refunds becomes a problem because the merchant supplier has f*cked up.
What I'm saying is - Yes this is the fault of the merchant supplier, but RFC simply ignoring the emails chasing refunds is not helping at all.
That is very poor form, really feel for people
Ilikethewayyoumove
Well-Known Member
I would presume money will be back by Thursday as that would be 3-5 working days as previously mentioned. It might be helpful to know who this merchant account is so we contact them ourselves and get a possibly get their end of the story.
Rfcsmith
Well-Known Member
Exactly when the "WARNING" not to proceed appeared on the renewal website is crucial here,I renewed on 3rd of May and there was absolutely no "WARNING" at that point.In my opinion the TO are liable for for any ST,s renewed up until the "WARNING" was put in place,They should therefore issue ST,s to those affected by this then it's their responsibility to pursue the cash
Feel for the bears who are significantly out of pocket here.
It's been posted that other people were seeing the warning on their screen from the first day of renewals.
Ilikethewayyoumove
Well-Known Member
Definitely a fair resolution and point you've made mate. They know the people affected and it was through the official website. Isn't fans fault the ticket webpage isn't up to standard to handle the volume activity that goes through it.
