I hadn't emailed anyone. I am happy to wait for mine. Just had the email come through.Who had you emailed for that? The concierge address?
Same as you i'm happy to wait, not had that email yet but very nice touch that i wouldn't have expected nor felt was required.I hadn't emailed anyone. I am happy to wait for mine. Just had the email come through.
They'll be in them soon enough pal, they'll be worn with pride and joy. I get the frustration but a lot of it seems far too angry for me. Will folks rage still be in their mind the moment they see the joy in a kid's face. Castore are going to stress people into an early grave at this ratethey're for my grandkids smartarse
No but he has paid for it, so is it obscene of him to expect to take delivery of it ? What a ridiculous response.Have you got a night out at the dancing you desperately need it for?
As the apology is coming unprompted from Castore, that would indicate that those orders haven't left Castore yet.£25 credit for the delay....
Can of worms opened there.
What is a delay?
Something not arrived at customers as:
Not passed to courier yet?
Sat in limbo at said shit courier .
Never pull at the dancing in a bland Rangers kitNo but he has paid for it, so is it obscene of him to expect to take delivery of it ? What a ridiculous response.
£25 credit for the delay....
Can of worms opened there.
What is a delay?
Something not arrived at customers as:
Not passed to courier yet?
Sat in limbo at said shit courier?
Maybe you just weren't very good at pullingNever pull at the dancing in a bland Rangers kit
I wouldn’t know I’ve never been to a “dancing” to be honest.Never pull at the dancing in a bland Rangers kit
Has everyone who's not received them tried contacting Castore through the likes of Instagram? They're really responsive on there (I appreciate not everyone has it)
Just curious mate, did you get a dispatch email at all to say Hermes had the parcel or is this the first correspondence you've had.I just got the email too offering £25 voucher due to the item being ‘damaged at handover to Courier partner’
I've emailed them back asking for circumstances around the damage.
I’m more than happy to take this as far as possible with Hermes if any of those fkn mutants have sabotaged my daughters birthday present.
Anyone on fan media Able to confirm the circumstances around large scale damage?
I think it's an excellent gesture from Castore to offer a £25 credit as an apology for the delay. No doubt it won't stop plenty on here moaning right enough.
People on here have started to receive the email so they’ll be working their way through the complaints. I’m sure if you’ve contacted them about it then you’ll hear soon.Is this for everyone? I’ve had literally nothing yet and am already pissed after the SQA %^*& up yesterday
See the post below your reply to me, appears some are getting £25 credit. So hopefully Castore can do similar for you.Yes and here is the response
" Hi, if you’ve emailed the customer service team they’ll be making their way through the email and will get back to you as soon as possible, sorry I can’t be more help"
People on here have started to receive the email so they’ll be working their way through the complaints. I’m sure if you’ve contacted them about it then you’ll hear soon.
See the post below your reply to me, appears some are getting £25 credit. So hopefully Castore can do similar for you.
I made two orders, one delivered and nothing RE the other.I know will be the same for many but has anyone had all the hermes depot email nonsense for 1 item but the other you have had zero contact about anything?
I know better never stops with 1 but better has not started with the other.
There's people on here would actually have you believe that if you don't get your order you should dry your eyes and get on with it and be happy to count it as a donation to the club. Don't dare make a fuss or your not a real supporterMost of those numbers are now nothing more than a donation to the club/castore
Another update, saying coming today between 1 - 5.
That's a nice touch, still nada for me though this has me a wee bit hopefulMe too. That's 25 quid off the away top when I order it next then.
Does anyone know if you can return to Rangers shop when it opens?
been answered no doubt can you return your strip directly to the Rangers Shop?
I just got the email too offering £25 voucher due to the item being ‘damaged at handover to Courier partner’
I've emailed them back asking for circumstances around the damage.
I’m more than happy to take this as far as possible with Hermes if any of those fkn mutants have sabotaged my daughters birthday present.
Anyone on fan media Able to confirm the circumstances around large scale damage?
I printed the return label with Hermes and it failed in the shop total riot, now just want to physically swap it in store- SLO has mentioned you can do that when it opensThis is what I want a definite answer to as well.
Seems to be differing opinions.
I really don't want to have to send it back via Hermes if I can help it.
consierge@rangersstore.co.ukWho had you emailed for that? The concierge address?
Have you heard anything back from that email?
I had letters missing from mine , emailed them photos etc on Monday but heard nothing so far.
I guess the are snowed under with Hermes issues.!
I think people just need to be patient here.
Clearly there has been criminal damages carried out by Hermes workers. Therefore, I would assume they realises this at start of the week after weekend despatches and are blocking other damaged goods from being delivered to folk.
Sadly it's the sort of mentally challenged filled bitter cesspit of a country we live in. Plus it's only a football jersey and we won't be attending games anytime soon.
Patience is the key.
Theres a lag sometimes on myhermes systems. They are just shit all roundMy order #2515 is still at the national sorting hub.
Pretty disappointed with that.
they could update us then on whats happening.
There's a very good chance that Castore and Rangers don't have all the info to be fair.they could update us then on whats happening.
After complaining I’ve not had my strips and I was in the first 7k odd to order them, I got this email from that address: