That is there job mate at the TO customer service if they can’t give clear answers when asked they will get asked again and again until they eventually start telling us as everyone is in the dark and it seems to be annoying everyone, for example I got a reply to say the top list was 1900 points only a few days ago to then find out someone got offered a season book on 1100 last Monday so that email was false and they haven’t replied to my reply to that one as of yet. Just want clarification so we can all move on.