Your defence of the club is admirable mate, and you obviously have more of an insight into IT matters than me (and possibly most other people) but I'm another who was caught out in this situation, and yes, probably through my own ineptitude, but the fact remains there is a serious screw-up in the site when it's permitting people to "hash on", believe they have successfully completed a transaction, and then get apparent confirmation that the transaction has been made.
Season Ticket Cancelled?
- Thread starter Bear of Burnside
- Start date
Your defence of the club is admirable mate, and you obviously have more of an insight into IT matters than me (and possibly most other people) but I'm another who was caught out in this situation, and yes, probably through my own ineptitude, but the fact remains there is a serious screw-up in the site when it's permitting people to "hash on", believe they have successfully completed a transaction, and then get apparent confirmation that the transaction has been made.
I used to work in customer service mate and folk used to not read stuff all the time and then blame us, feels shit when you wanna just turn round and ask them why they don’t fkn read lol
Whilst what your saying is true about folk not reading things, when you have a process in place for many years for season ticket renewals, then all of a sudden change things for whatever reason, surely it would make sense to either highlight the fact the old way of doing something no longer works or put preventative measure in place so that folk don’t login into their accounts and renew as they previously did. You can’t attribute full blame to the punters as if we’re all thick bassas.
They did highlight it doesn’t work...
Where? Not on the email I was sent or online at the time I paid on Friday 1st May.
Inverhouse
Well-Known Member
I renewed my ST when the email came out just got my confirmation email today saying that's it renewed.
Well I can’t vouch for what was on your screen but it’s in my email and was also on the website when you go to select payment option
Greg Marshall
Well-Known Member
Its 3-5 working days from the refund depending on your card provider I'm informed.
I appreciate the frustration and thank everyone for their patience shown.
I appreciate the frustration and thank everyone for their patience shown.
Souness4
New Member
That’s happened to me twice still no refund
Can you please confirm that’s 3-5 working days from the day we received the cancellation email?
The same email that doesn’t mention anything about refunds I may add.
Greg Marshall
Well-Known Member
That is my understanding of it - it depends on your card provider as the money is with them
Greg Marshall
Well-Known Member
Hi, its happening because you aren't following the renewal process as outlined in your renewal email.
It's really important that supporters read the information the club gives to us.
@Greg Marshall refunds have been processed then? That would be good to know.
Greg Marshall
Well-Known Member
It was either in the email you were sent or you were told that you had already renewed your ST and as such no more action was required
Greg Marshall
Well-Known Member
I've said that from the start bud - the ticket centre cancelling the ticket is them refunding you
I got the email on monday, i assume due to bank holiday i will get the refund tomorrow?
Thewandofpedro
Well-Known Member
@Greg Marshall
For those of us who haven’t received the original renewal emails with the link to pay in full included, have the ticket office given you any info as to when they will sent/resent out?
I emailed the ticket office the Friday before last and then again on Wednesday last week. Still heard nothing.
Cheers
For those of us who haven’t received the original renewal emails with the link to pay in full included, have the ticket office given you any info as to when they will sent/resent out?
I emailed the ticket office the Friday before last and then again on Wednesday last week. Still heard nothing.
Cheers
Whilst I appreciate what your saying about following information which the club provides, surely you’ll agree when they make a significant change to the renewal process (from one that has been in place for many years previously), they should have either written something specifically to highlight this fact on the email or disable the ability to follow the previous method on the ticketing system.
Greg Marshall
Well-Known Member
I believe they are working through them - if you haven't received word back from the Friday I would be surprised so have you checked spam folders and the like?
If so maybe give me an email and I'll chase for you slo@rangers.co.uk
Greg Marshall
Well-Known Member
I appreciate the feedback though I do believe the email is very clear on the renewal methods and additionally the warnings regarding the payment method are there online - the only thing you can pay with card online is the MyGers Membership
That’s good to know these warnings are in place now but weren’t last Friday as others will testify.
That’s all well and good @Greg Marshall but the ST renewals portal was open before the emails came out. I had already renewed and received a confirmation email before the renewals email arrived.
theryesider
Well-Known Member
Ladies/gents renewing for a friend who does not have access to online banking.
Thought I had it sussed and would just pay it through signing into my account as I have him on friends and family, but won’t let me pay the full amount.
I take it is a simple case of me transferring £495 to :
The Rangers Football Club Ticket Direct
Sort code: 20-33-70
Account Number: 33512916
On the reference put his name, Rangers number and seat number?
As he has no email and to compound the matter the ticket is in his brothers name (he has been paying using it for the past 25 years, I know, I know) how will I get a conformation, as that is all he is worried about to know it is actually paid.
In the reference could I put my email address for conformation?
Thought I had it sussed and would just pay it through signing into my account as I have him on friends and family, but won’t let me pay the full amount.
I take it is a simple case of me transferring £495 to :
The Rangers Football Club Ticket Direct
Sort code: 20-33-70
Account Number: 33512916
On the reference put his name, Rangers number and seat number?
As he has no email and to compound the matter the ticket is in his brothers name (he has been paying using it for the past 25 years, I know, I know) how will I get a conformation, as that is all he is worried about to know it is actually paid.
In the reference could I put my email address for conformation?
Greg Marshall
Well-Known Member
he really should register an email account with the club. you can set one up for him at a gmail or the like
Greg Marshall
Well-Known Member
I think I was premature with that - I chased up on it on Friday and we are going to confirm the update process via email before the first payment. When that info is given to me I'll share.
Scottybluenose
New Member
Bought my ST 1st May
Now been cancelled by Rangers
Money taken from my bank
Still waiting for a refund
dougiem
Well-Known Member
don't talk s..t the public sale is not till june
theryesider
Well-Known Member
Will do mate keep saying to him to change the name etc but he’s not for budging for whatever reason.
He is going to join myGers so will set up a gmail for him.
I would hope that it is soon. I would like to think that people are not hit with charges if the club cant take money out on 29th May.
He obviously means bought as in renewed
tumsheeheed
Well-Known Member
I renewed on website haven’t received email with link got confirmation then got two emails saying it’s cancelled but no refund what,s going on sounds like a complete shambles I sent an email asking what’s going on 10 days ago still no reply
theryesider
Well-Known Member
Tried to pay this but a bit reticent to do it.
With the Clydesdale bank, tried putting it in as a company, not found.
Manually doing it, entering sort code and account I can only enter my mates Rangers number as a reference, is that enough?
A bit late in the day now can you just phone up and pay over the phone with a debit/credit card?
With the Clydesdale bank, tried putting it in as a company, not found.
Manually doing it, entering sort code and account I can only enter my mates Rangers number as a reference, is that enough?
A bit late in the day now can you just phone up and pay over the phone with a debit/credit card?
Renewed with visa debit on the 5th I've got an email sent on the 8th saying its cancelled no refund showing in my account yet
possilbear2
Well-Known Member
I renewed by visa debit on the 1st of may.Rangers cancelled it on the 4th.still no refund
Sly Stone
Well-Known Member
Me too mate..
Scottybluenose
New Member
I renewed 4th
I got email on 4th may so been 8 days and no refund yet although I'm aware that with bank holidays and banks closed on Saturdays now then it's been 5 or 6 working days so would really expect money to show in account today!
It is a bit of a shambles tbh... what if you had paid invalid way on deadline day and you get confirmation email and alls good then 2 days later a email saying cancelled with no explanation why? Would you lose your seat? Option should have been taken off website to pay through usual basket or at very least be clear in the email and not just some small print down very bottom of email.
It is a bit of a shambles tbh... what if you had paid invalid way on deadline day and you get confirmation email and alls good then 2 days later a email saying cancelled with no explanation why? Would you lose your seat? Option should have been taken off website to pay through usual basket or at very least be clear in the email and not just some small print down very bottom of email.
Last edited:
Greg I received an email stating that mine, and my sons, would be renewed automatically and the Payne ta would be 4 monthly instalments
There was no link to update payment details.
I logged into my account and paid for both.
The funds have been taken from my card
Yet I have received an email saying it’s been cancelled
Will this have been the 4 instalments or the 1 off payment I made?
theryesider
Well-Known Member
It’s a bit of a shambles mate, trying to pay my mates on my Rangers account the only way to pay that is is either the 4 or 10 month option, no option to pay in full.
Will let it lie for a few days to see if they can make the process a bit more user friendly.
The burgh bear
Well-Known Member
Hi Greg
I normally pay 2 season tickets over 4 months and 1 child’s I just pay outright.
I paid them all at once outright to give the club funds at this time and I then received the email saying they are cancelled and I seen from above about the email link and they will be refunded.
My problem is that only the one season ticket (the one I normally pay outright) has a link the other ones don’t have a link to pay them, it only states the usual 4 monthly payments from the end of May. So how do I pay them outright now as I’m sure the club would prefer this at the moment?
possilbear2
Well-Known Member
still waiting.mine was cancelled on the 4th
Scottybluenose
New Member
Now 14 days since I renewed - no reply from the ticket centre - no refund!!!
Nothing for me yet either. Money was taken on the 4th May. 
Very inconsistent... I paid on 2nd and cancelled on 4th and still waiting. Even with bank holidays etc this is a joke
Has anyone on here had refund yet or heard of anyone who has?
GS94
Well-Known Member
I don’t think anyone has had a refund mate
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