Greigy67
Well-Known Member
Thanks for updateThe on demand’ service isn’t available until after the last Scottish Cup game on Sunday. Part of the agreement with Premier and nothing to do with RangersTV.
Thanks for updateThe on demand’ service isn’t available until after the last Scottish Cup game on Sunday. Part of the agreement with Premier and nothing to do with RangersTV.
Can identify with this. RTV is frustrating as feck. As you say, you are just waiting for something to go wrong, and it inevitably does. And, its only the live games, the on demand stuff runs faultless so long as you dont try and watch it as soon as it comes on stream. Its as if the system cant cope with peak use.RTV on worldwide annual subscription. 25Mb broadband. Last night was firestick hardwired to my router. NordVPN through Netherlands. Watched on Silk browser, changed from auto to 720p.
Like I said, was fine all day, odd buffer. Ignoring the fact I never got an email from them telling me I had to register again with new details.
Was going well, occasional buffer he e and there, but I can live with that. Then it just stopped. Just before Arfields goal.
Watched it on premier sports, same set up, same bandwidth, no problem.
Have had it now for 3 years. It’s never just worked. Always been a bad user experience.
I appreciate the fact it’s not really designed for use in the UK. But I know, you know and Rangers know it happens. People use it with a VPN’s so it’s a good wee earner for the club.
The new player is worse in my experience, I liked the fact that I could switch the vpn off as soon as the stream started. That’s changed now. Vpn has to be left on all the time. I work offshore. Half my life is spent on a platform that won’t let us use a vpn.
The customer service is a disgrace, no communication.
I want to give them my money and have done for a while but not anymore.
No matter what I play it on, iPad, laptop hooked up to the tv, firestick, you’re always waiting for something to go wrong. And t generally does.
So, might not only be the fault of big, bad rangersTv but if they want to keep customers, because that’s what we are, at a time when alternative streams are cheaper, easier and more reliable than what I am currently paying for, then they better sort themselves out sharpish.
Have to agree....how often did he mention 'locker' ?Much as I love wee Durrant , my word it’s painful listening to him commentating on a game . Man alive it’s bad .
Yep, and he still hasnt scored against Partick ThistleYou are banned as Celtic just bought a pole.
RTV on worldwide annual subscription. 25Mb broadband. Last night was firestick hardwired to my router. NordVPN through Netherlands. Watched on Silk browser, changed from auto to 720p.
Like I said, was fine all day, odd buffer. Ignoring the fact I never got an email from them telling me I had to register again with new details.
Was going well, occasional buffer he e and there, but I can live with that. Then it just stopped. Just before Arfields goal.
Watched it on premier sports, same set up, same bandwidth, no problem.
Have had it now for 3 years. It’s never just worked. Always been a bad user experience.
I appreciate the fact it’s not really designed for use in the UK. But I know, you know and Rangers know it happens. People use it with a VPN’s so it’s a good wee earner for the club.
The new player is worse in my experience, I liked the fact that I could switch the vpn off as soon as the stream started. That’s changed now. Vpn has to be left on all the time. I work offshore. Half my life is spent on a platform that won’t let us use a vpn.
The customer service is a disgrace, no communication.
I want to give them my money and have done for a while but not anymore.
No matter what I play it on, iPad, laptop hooked up to the tv, firestick, you’re always waiting for something to go wrong. And t generally does.
So, might not only be the fault of big, bad rangersTv but if they want to keep customers, because that’s what we are, at a time when alternative streams are cheaper, easier and more reliable than what I am currently paying for, then they better sort themselves out sharpish.
i've canned mine for now. Got an email saying my payment option wasnt up to date (it was) tried to update and got a 404 error.
They’ve asked me to provide evidence that I took out the annual subscription. I’ve sent them the confirmation email from July last year, and they replied that they’ve passed the details to a Rangers to investigate. Looks like they’ve got some major issues with the new system.I had to pay for last night’s match, even though I’ve paid the annual subscription. I’ve emailed them to ensure that I can watch future matches without paying.
Looks like they’ve got some major issues with the new system.
Seventeen pages is too much to read through - I've had no communication at any point from RTV and it's saying my email is not recognised when trying to log in. Do I need to re register and set up a new account?
Depends mate. If you have a current running subscription - might be an annual one paid in advance or an ongoing monthly one - then you run the risk of losing money if you start a new subscription. If that’s the case, I’d persevere in contacting the new support email address:
rangerstvsupport@streamamg.com
I’ve emailed them to ask if I will continue to pay £17.25 per month with my credit card instead of through worldpay .
As of yet no response .
I’ve emailed them to ask if I will continue to pay £17.25 per month with my credit card instead of through worldpay .
As of yet no response .
My understanding is that they have ditched WorldPay. I doubt they will now collect the subs themselves but will have a new agency to do so. They are supposedly migrating payment details across.
If you are lucky your account will show you are on the monthly (legacy) contract at £17.25 per month. That’s what it should show. Obviously that is going to increase to £24 per month at some point. I’m hoping for those on the legacy contract that they delay that until the Summer. Wishful thinking perhaps.
They didn’t give any instructions to enter new payment details in My Account but I’ve done so - because I wanted to see what would happen LOL. There should be no need unless your payment card has changed.
No you'd need to enter them in again, I know its a pain but the previous provider didn't transfer them over so we need you to enter them in again
My understanding is that they have ditched WorldPay. I doubt they will now collect the subs themselves but will have a new agency to do so. They are supposedly migrating payment details across.
If you are lucky your account will show you are on the monthly (legacy) contract at £17.25 per month. That’s what it should show. Obviously that is going to increase to £24 per month at some point. I’m hoping for those on the legacy contract that they delay that until the Summer. Wishful thinking perhaps.
They didn’t give any instructions to enter new payment details in My Account but I’ve done so - because I wanted to see what would happen LOL. There should be no need unless your payment card has changed.
My understanding is that they have ditched WorldPay. I doubt they will now collect the subs themselves but will have a new agency to do so. They are supposedly migrating payment details across.
If you are lucky your account will show you are on the monthly (legacy) contract at £17.25 per month. That’s what it should show. Obviously that is going to increase to £24 per month at some point. I’m hoping for those on the legacy contract that they delay that until the Summer. Wishful thinking perhaps.
They didn’t give any instructions to enter new payment details in My Account but I’ve done so - because I wanted to see what would happen LOL. There should be no need unless your payment card has changed.
I asked them yesterday if my payments would continue as normal and they replied:
mine does say legacy account until July 2020 but I’ve no idea if the monthly payments will just continue
Any reason the Stranraer match and highlights aren't up yet?
Likewise I had to do the same well into double figures logging in and out ...worst it's ever beenat least 7 or 8 times I've had to do this tonight.
The initial email - the only one I’ve received - intimated, at least in my interpretation, that payments would transfer over and continue. Sounds like that’s not @BWO experience and if it’s the same for everyone then they need to get the word out. As I said earlier, my account shows me on the legacy monthly sub. I took the ‘precaution’ of entering my card details but not everyone will be comfortable with that unless instructed, by RangersTV, to do so.
I have not been notified of any increase on monthly payments unless it has been posted somewhere. 18 to 24 is quite a jump about 25%. As I said this was crazy planning to do it on a match-day. If they had switched on Monday they would have had a full working week to sort out all the problems. As a bear abroad I will be keeping it but they really have to sort out all problems and and should have had everything ready before the transfer. In saying that there are always problems you don't envisage.
I have not been notified of any increase on monthly payments unless it has been posted somewhere. 18 to 24 is quite a jump about 25%. As I said this was crazy planning to do it on a matchday. If they had switched on Monday they would have had a full working week to sort out all the problems. As a bear abroad I will be keeping it but they really have to sort out all problems and and should have had everything ready before the transfer. In saying that there are always problems you don't envisage.
Be good to just have any kind of steady streamWould be good for it be in 4K or even HD
Why is the Stranraer game or highlights not up yet?
Completely this.Be good to just have any kind of steady stream
Got the first of those email today about the cancellation from worldpay - payment is due tomorrow so we will seeFYI
I received 2 emails from RTV and took the following out as a 'Note to Self' :-
1. expect to see a cancellation notice of your current monthly subscription,
but don't worry, your regular payments will continue on the usual date each month.
You'll also be able to
2. update your payment details directly within your account page, and
3. choose to pay by card or by Paypal.
... I'm going to wait till closer to my payment date for the 'cancellation notice'
and perhaps avoid the problem BWO experienced ...
Neither have I - it's called Legacy when I go into my payments and look at my account. I can sort of justify the 17.25 when I think of the individual costs of buying games I cant get to or aren't on TV. 24 quid is harder to justifyI have not been notified of any increase on monthly payments unless it has been posted somewhere. 18 to 24 is quite a jump about 25%. As I said this was crazy planning to do it on a matchday. If they had switched on Monday they would have had a full working week to sort out all the problems. As a bear abroad I will be keeping it but they really have to sort out all problems and and should have had everything ready before the transfer. In saying that there are always problems you don't envisage.
I updated mine with no issue. Some people were having issues with the Paypal page getting stuck, but the card route seems to be no issue at all.Not sure about putting my payment details in yet anyone else done this yet and did it work ok?
What is the cost of the yearly subscription for overseas now for full access?
£24 a month is a big jump, especially in those months where there are few games